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Online Store – Digital Downloads Archives


Gifting Digital Downloads

Want to “gift” a digital item to a friend or family member? You can! At checkout, under the “Billing Information” section, check the box that says “Please check the box if you would like this order to be sent as a gift.” Then to the right, the “Gifting Information” section can be filled out. Enter […]

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Nancy Drew: #2 Stay Tuned for Danger – Installation

Stay Tuned for Danger Digital Installer Instructions Make sure you’re logged on as an Administrator for your computer, temporarily disable your anti-virus protection (make sure to re-enable your anti-virus protection after the game download is complete). In order to install the digital download of Stay Tuned for Danger (STFD) the following steps will need to be […]

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App Installation

Prior to purchasing an app, make sure your device is compatible. To do this go to the product page for the app and check the Operating System requirements to ensure your device meets the minimum requirements. What Operating System does my device have? To find out what Operating System your iPad or iPhone is running: […]

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Payment Methods

The Her Interactive Online Store at Digital River accepts Visa®, MasterCard®, EuroCard, Discover®, American Express®, Diner’s Club®, and JCB, as well as check cards and ATM cards issued by one of these credit card companies. Digital River servers encrypt all information submitted to them, so you can be confident that your credit card information will […]

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Help! I’ve been charged twice for my Online Store order!

After you place an order at the Online Store, you may notice that more than one line item shows up in your bank account/credit card account. Please be assured that you have not been charged twice for a single order. You will see an immediate pre-authorized/pending charge on your account for the total of the […]

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I downloaded a game but now I can’t find the file!

Although you can download the game Setup file to any location on your computer, the recommended location is the Desktop. If the file was not saved to the Desktop, check the default download location for your system, such as your Download folder. If you still cannot find the download file, go to Start – Search/Search […]

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How do I look up my Order?

When you place an order in the Online Store a new order number is generated. This order number can be used to look up your orders from the Online Store Help Page. Under Quick Order Look Up, enter your order number and your account password. Alternatively, log in to your Online Store account. From the […]

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Where is the Download Link for my Digital Download?

To find the download link for your game or strategy guide, first look up your Order. You can use the Quick Order Look Up, or Log In to your Online Store Account and click on My Order History under My Account. Click on the yellow Order Number to view the order. On the Order Details […]

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Windows Vista / Windows 7 Installation – Digital Download

If an older game did not install automatically on your Windows Vista or Windows 7 computer, use the instructions on this page to install your game manually. This page gives instructions for installing older games on Windows Vista/Windows 7 from a digital download. Click here for help installing older games from a game disc. To […]

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Download Instructions

Please follow these steps to help ensure a successful download: Log in to your Online Store Account. You can download by clicking the Begin Download button on the Order Details page. Click the Begin Download button once only. Do not double-click. If a prompt appears, click on Save (or Save File or Save Link As). […]

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