Installation Archives


Windows 10 Installation

We have successfully tested from game #6 on up on Windows 7, 8, and 10 (we also have had success installing games 3-5 when running in compatibility mode; and games 1-2 using the special instructions on our website and running in compatibility mode) and have found that installing the game when logged in as administrator and […]

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Posted in: FAQs, Installation, PC

Nancy Drew: #2 Stay Tuned for Danger – Installation

Stay Tuned for Danger Digital Installer Instructions Make sure you’re logged on as an Administrator for your computer, temporarily disable your anti-virus protection (make sure to re-enable your anti-virus protection after the game download is complete). In order to install the digital download of Stay Tuned for Danger (STFD) the following steps will need to be […]

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App Installation

Prior to purchasing an app, make sure your device is compatible. To do this go to the product page for the app and check the Operating System requirements to ensure your device meets the minimum requirements. What Operating System does my device have? To find out what Operating System your iPad or iPhone is running: […]

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iOS9 – Ghost of Thornton Hall

Unfortunately, with the latest update to iOS9 we have had reports of sound issues and fast conversation with the Ghost of Thornton Hall app. We have reported this to the developers and they are working to fix the issue. We do not yet know when this will be fixed; we have been advised that they are […]

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Posted in: FAQs, Installation, iOS

Windows 8 – Game Installation

This post gives instructions on how to install an older game disc onto Windows 8. To install an older game on Windows Vista or Windows 7 click here. If the disc has trouble reading and installing, click here. Please use the following instructions when trying to install on Windows 8. Make sure you’re logged in […]

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Error Code 12121: No 32-bit video mode found

You may receive this error message during installation or when you try to run your game: Error Code 12121: No 32-bit video mode found. Card is unsupported. This error message indicates that the video card being used does not meet the minimum requirements, or that the video card driver needs to be updated. Right-click on […]

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Posted in: FAQs, Graphics, Installation, PC

2753 Error during Install or Uninstall

Windows Error 2753 occurs during installation or uninstallation when a file in the Temp folder is recognized as a duplicate of a file in use. Clearing the Temp folder can resolve this error. 1) Open your Start Menu. 2) If you are using Windows XP, select ‘Run,’ and type in %TEMP% then hit Enter.  If […]

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How do I Uninstall a Game?

Use the Uninstall Tool in the game folder or the Nancy Drew folder. If given the option to Modify, Repair or Remove, choose Remove. If the Uninstall Tool is not available for this game, go to Start > Search and search by game title. Delete all results. After uninstalling the game, search again by game […]

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Posted in: FAQs, Installation, PC

White Wolf of Icicle Creek – Demo Opens instead of Full Game

After installing The White Wolf of Icicle Creek, the Demo version of the game runs instead of the full game. Uninstall the White Wolf of Icicle Creek Demo. Once the Demo is uninstalled, install the full game as normal.  

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DLA error occurs during install, can’t remove Disc 1 from drive

If you receive a DLA error during installation and are unable to remove Disc 1 from the disc drive, it means that the Sonic DLA program on your computer is preventing the game installer from functioning normally. Disable or remove the DLA program before installing the game. To disable DLA (Windows XP): 1. Go to […]

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Posted in: FAQs, Installation, PC
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