Online Store – Physical Products Archives


Christmas Shipping Information

IMPORTANT SHIPPING INFORMATION FOR 2016 HOLIDAYS: The warehouse will be closed on Christmas Day and does not ship on weekends. Christmas: Physical boxed orders placed after 10:00am CST Thursday, December 21st, WILL NOT SHIP until Monday, December 26th. ***HeR Interactive offices will be closed in observance of the Christmas holiday from 5:00pm Wednesday, December 21st until 8:00am Wednesday, December […]

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Shipping Couriers

In an effort to provide better domestic postal shipment tracking, we changed physical distribution partners to Newgistics earlier this year. Unfortunately, in some cases, tracking those packages has not been as efficient as we would expect. To be clear, this has not affected the tracking for the majority of packages, but enough for us to […]

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Payment Methods

The Her Interactive Online Store at Digital River accepts Visa®, MasterCard®, EuroCard, Discover®, American Express®, Diner’s Club®, and JCB, as well as check cards and ATM cards issued by one of these credit card companies. Digital River servers encrypt all information submitted to them, so you can be confident that your credit card information will […]

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Customs Fees for International Orders

If you are shipping to an address outside the United States, custom and tariff fees may apply according to your country’s import laws. These fees are not collected by Her Interactive, and we do not have control of these fees.

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Back Orders

When will my back order ship? Although we try to maintain inventory of all products in the warehouse, occasionally an item will be back ordered. Normally the product will become available within a week. You will receive an email as soon as your order ships. Keep in mind that you will not be charged until […]

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Help! I’ve been charged twice for my Online Store order!

After you place an order at the Online Store, you may notice that more than one line item shows up in your bank account/credit card account. Please be assured that you have not been charged twice for a single order. You will see an immediate pre-authorized/pending charge on your account for the total of the […]

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You can mail in orders using the mail order form. Please print out and complete this form: Her Interactive Order Form.

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Can I Change my Shipping Method?

You cannot change your shipping method once you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency and our system can no longer retrieve or change them.  

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Can I Change my Shipping Address?

You cannot change your shipping address once you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your […]

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How do I look up my Order?

When you place an order in the Online Store a new order number is generated. This order number can be used to look up your orders from the Online Store Help Page. Under Quick Order Look Up, enter your order number and your account password. Alternatively, log in to your Online Store account. From the […]

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