Physical Copies Update for Mystery of the Seven Keys!
September 2024 Update:
August 2024 Update:
Pre-orders for physical copies of this game closed on June 11th, those orders should begin shipping the week of August 26th. You should receive an email when your order ships confirming your game is on the way and include tracking information on its shipment.
Please note any questions regarding payments, refunds, billing or shipping issues should be directed to Digital River, our online store provider. Digital River customer service can be reached at 866-585-3251, M-F, during normal business hours or email herinteractive.en.cs@digitalriver.com anytime.
Hi everyone! Brighella from HeR Interactive here.
Last week’s newsletter shared that an update on the Nancy Drew: Mystery of the Seven Keys physical copy pre-orders would be coming soon. Well I’m here to share what information we have!
For those of you that pre-ordered a KEY disc when the order period was open, I have news for you!
Last week, we successfully completed the print production portion of the overall process. Check out this update we posted showing our press check in Minneapolis!
Super cool production shots of our physical copy press sheets!
More good news! At this point, we are confident that the physical copies will start shipping the week of August 26. Once your game ships, you will receive an email notification, and your credit card on file will be charged. Please remember that when your game is delivered will depend on your location and which shipping option you selected (e.g., USPS Economy, 2 Business Days, etc.). If you have any questions or concerns, please contact us at techsupport@herinteractive.com.
In the mean time, we also have a highly requested printable for you back by popular demand! You can now download and print the box art cover for all your collectors needs. If you didn’t get a chance to secure the limited time physical box, make a DIY one of your own with any generic DVD box and a printer! I’ve done several of these for my bookshelf. You can choose between two designs (or both? ) — the physical box art or the classic Nancy Drew book stack style!
Cover Art Case Printable
Book Stack Menu Printable
— Brighella
Would really like to order or purchase a physical copy of the new game was unable to secure it due to family illness, and I was away for extended period of time from computers and Internet of any sort
Thank you for having the free printable cover! Looking at the book stack version brings a sentimental tear to my eye <3
My credit card was already charged when i ordered back in May, please don’t charge me again. I can provide proof if necessary, but i can’t imagine i’m the only one.
I’m in the same situation… my credit card has already been charged (via PayPal) and money has already been taken from my account back in May this year..! Hopefully it’s not going to cause a massive issue :/ and double charges!! :/
I am thinking the same thing. Mine was charged immediately when I ordered this for my autistic son’s birthday in June. I also missed the July ship date until after I ordered, told him we would spend the day playing on my August Birthday, which is already past. If this is in Minneapolis can I just hop over and pick it up? I live in Minneapolis.
Seconded. I reached out to the tech support email but haven’t heard back yet.
I wonder if you plan to add DVD printables? They are now different, and I would also like to print DVD. I mean, the disc itself, cover of it. Thanks!
I have been anxiously awaiting the physical copy’s arrival before I play! So excited!! My 5 year old is excited, too, as he loves to play Nancy Drew with a little help. With the rumors of how the puzzles are challenging in this game, I know I’ll be getting my husband’s help to solve the case, too! It’s a whole family affair for us. 😀
Yay, I’m so glad we get the book stack printables! KEY will now be able to match all the rest in my collection 😀
My credit card was also charged for the physical copy back when I placed the order. Please don’t charge me again. Anxiously awaiting arrival to play game.
Have you guys considered changing the voice actress for Nancy? I’m willing to overlook certain things but Nancy’s voice is hard to get past. She’s the playable main character and tough to ignore.
Hi Lia! We read and consider all our wonderful fan feedback so we can always be improving for our next titles! We can’t divulge many details about our production process, but keep checking back for behind the scenes content to learn about future developments! Thanks for commenting, -Brighella
My card was also charged when I ordered my physical copy on one of the last days it was available in June! Please don’t recharge!!
I ordered Mystery of the seven keys. Haven’t received it yet. Emailed Herinteractive received an email that said you’ll get it when it comes out but its already been out since May 7th just curious what happened.
The online version came out in May but the physical copy won’t be shipped until this week (week of Aug 26). So if you ordered the physical copy you should receive it sometime soon. Those who ordered the downloadable version just downloaded it back when the game was first released in May.
Have you guys considered changing the voice actress for Nancy?
Hi Lia, we really love working with our current voice actor but thank you for reading the blog! – Indy
Why aren’t my comments showing up? I didn’t say anything rude or inappropriate.
Hi Lia, they don’t appear right away as someone from our team reviews them prior to approving to keep our website safe and inclusive 🙂 – Indy
Brighella also responded to you back in August on this topic 🙂
I received an email saying my order was canceled without my knowledge. I’m good on the money why was it canceled?! Did anyone else have this problem?
You just lost a fan – ME. Why on earth would you delete my comments when they weren’t rude or inappropriate at all? And to give no explanation when I asked multiple times? You should be ashamed. HeR treats fans horribly. Goodbye.
Hi Lia, we are not deleting your comments. They sometimes take a bit for me and the others on my team to comb through them all. I promise you we read everyone and approve all appropriate comments. – Indy
My order also was suddenly cancelled, but I pre-ordered it at 5th of June. What the…
Support DigitalRiver said they can’t do anything about it, and cancelled order is cancelled order. But I didn’t cancel it!
And now I can’t reorder, because it’s a pre-order, and it isn’t possible! I am so disappointed, can you do something about it?!
My copy shipped out over 2 weeks ago and I still don’t have it. I’ve been checking the tracking number daily and it’s been sitting in the same place for a week now. It’s just really frustrating that it’s taking so long to get here and 2 weeks ago it was in CT and now it’s in GA when it needs to come to VT. I know part of it is shipping method that I was instructed to use but this seems ridiculous. Anyone else still watching their package tour half the US? It’s making for a disappointing experience