Although you can download the game Setup file to any location on your computer, the recommended location is the Desktop. If the file was not saved to the Desktop, check the default download location for your system, such as your Download folder. If you still cannot find the download file, go to Start – Search/Search […]
When you place an order in the Online Store a new order number is generated. This order number can be used to look up your orders from the Online Store Help Page. Under Quick Order Look Up, enter your order number and your account password. Alternatively, log in to your Online Store account. From the […]
To find the download link for your game or strategy guide, first look up your Order. You can use the Quick Order Look Up, or Log In to your Online Store Account and click on My Order History under My Account. Click on the yellow Order Number to view the order. On the Order Details […]
If an older game did not install automatically on your Windows Vista or Windows 7 computer, use the instructions on this page to install your game manually. This page gives instructions for installing older games on Windows Vista/Windows 7 from a digital download. Click here for help installing older games from a game disc. To […]
Please follow these steps to help ensure a successful download: Log in to your Online Store Account. You can download by clicking the Begin Download button on the Order Details page. Click the Begin Download button once only. Do not double-click. If a prompt appears, click on Save (or Save File or Save Link As). […]
Online Store Support is available 24 hours a day, 7 days a week! If you have any questions about your Online Store purchase or account, or need help downloading your game, please contact Online Store Support (the Her Interactive Store at Digital River). If you purchased your game from another company’s website, you will need […]
Digital Download of Tomb of the Lost Queen for PC The following information applies to the digital download of Tomb of the Lost Queen for PC only. It DOES NOT apply to the digital download of Tomb of the Lost Queen for Mac, or any other PC or Mac downloads. Tomb of the Lost Queen […]
Q: Where can I find the unlock/registration/installation code for my Mac game? NB: Unlock codes are not required for PC games. A:Mac games require entry of a 20-character code during the Registration step of the installer. For games installed from Disc (CD or DVD): the Mac code can be found on the Mac Manual insert […]
How to digitally download Mac games purchased from the Her Interactive Online Store. 1) Log in to your Online Store Account then open your Order, or follow the download link in your Order confirmation email. 2) From the Order Details page, click the Begin Download button to start the download. Download progress is visible in […]
The Strategy Guide for The Deadly Device is only available in Digital Download (.PDF) format. It is not available for sale as a printed handbook. Digital Strategy Guides offer: – Instant Download – Mac, PC, & Mobile compatibility (with Adobe Reader) – Can be printed by customer – Full Color – Can increase Text Size […]
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