Online Store – Digital Downloads Archives


Download Instructions

Please follow these steps to help ensure a successful download: Log in to your Online Store Account. You can download by clicking the Begin Download button on the Order Details page. Click the Begin Download button once only. Do not double-click. If a prompt appears, click on Save (or Save File or Save Link As). […]

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Contact the Online Store

Online Store Support is available 24 hours a day, 7 days a week! If you have any questions about your Online Store purchase or account, or need help downloading your game, please contact Online Store Support (the Her Interactive Store at Digital River). If you purchased your game from another company’s website, you will need […]

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Downloading Tomb of the Lost Queen for PC

Digital Download of Tomb of the Lost Queen for PC The following information applies to the digital download of Tomb of the Lost Queen for PC only. It DOES NOT apply to the digital download of Tomb of the Lost Queen for Mac, or any other PC or Mac downloads. Tomb of the Lost Queen […]

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Activation Code for Mac Games

Q: Where can I find the unlock/registration/installation code for my Mac game? NB: Unlock codes are not required for PC games. A:Mac games require entry of a 20-character code during the Registration step of the installer. For games installed from Disc (CD or DVD): the Mac code can be found on the Mac Manual insert […]

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Digital Download Instructions – Mac

How to digitally download Mac games purchased from the Her Interactive Online Store. 1) Log in to your Online Store Account then open your Order, or follow the download link in your Order confirmation email. 2) From the Order Details page, click the Begin Download button to start the download. Download progress is visible in […]

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The Deadly Device Strategy Guide

The Strategy Guide for The Deadly Device is only available in Digital Download (.PDF) format. It is not available for sale as a printed handbook. Digital Strategy Guides offer: – Instant Download – Mac, PC, & Mobile compatibility (with Adobe Reader) – Can be printed by customer – Full Color – Can increase Text Size […]

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Download is too Slow, Interrupted, or Received 5001 Error

Digital Downloads for our games do not use a download manager. This means that it is important to allow the game file to completely download through your browser. Depending on which game you are downloading, even with a high-speed connection it can take several hours to download a 800 MB – 3 GB file. Make […]

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How to View the Digital Strategy Guide (PDF) While Playing Game

First, before starting the game, open your digital strategy guide and maximize the PDF. Leave it open when you start the game. While you are playing the game, if you want to reference the strategy guide, press one of the “Windows” buttons on your keyboard (located on either side of the space bar, it has […]

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Online Store FAQs

The Her Interactive Online Store is new and improved! Please check these FAQs for information about the new store, and help with your purchases/account at the previous Digital Store. Q: How do I make purchases in the new Online Store?  A:  You can now purchase digital downloads and boxed games from the Online Store. Simply […]

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