The Her Interactive Online Store is new and improved! Please check these FAQs for information about the new store, and help with your purchases/account at the previous Digital Store.
Q: How do I make purchases in the new Online Store?
A: You can now purchase digital downloads and boxed games from the Online Store. Simply click either the “Download” or “Buy Boxed” button under the game or guide you wish to purchase. Items placed in the Shopping Cart will remain there until you checkout.
Q: What is the Update on EDS (Extended Download Service)?
A: The EDS (Extended Download Service) was discontinued on September 25, 2022, from the HeR Interactive, Inc store. This was a paid service, provided by Digital River, that would allow the fans to redownload their purchased games for a limited time of five years from the date of purchase. We would rather encourage our fans to back up their purchases themselves free of additional fees. When you place an order via our website, our store provider, Digital River, allows 30 days to download your purchase. We highly recommend backing up your Nancy Drew games as we know our fans like to replay their favorite games.
We also know computers crash and backing up the files you value is a necessity. Here is some basic information for backing up your purchase:
Once your game/guide has downloaded successfully, you can back up the downloaded file(s) to a DVD, flash drive, or other external media so that you will be able to reinstall the game or use your guide again in the future without having to re-download.
Here are instructions for backing up your files:
- Plug your flash drive into a USB port on your computer.
- A small window may pop up and give you options for your flash drive, and you may hear a small sound to let you know the flash drive has mounted. If this happens, you can choose “Open folder to view files” (this is called “Autoplay”). If it doesn’t, you can find your flash drive icon listed in “My Computer”.
- Next, navigate to the downloaded game installation file(s) that you want to place on your flash drive (for newer games with more than one file, back-up all of the downloaded files associated with each). Right click on it and choose “Send To” and then choose your flash drive in the list.
- Wait until the file copies completely to the flash drive before removing the drive from your USB port.
Here’s a neat video tutorial that shows you in detail how to copy files to your flash drive.
You can also install your game directly to the external hard drive:
- Run the Setup application file.
- Accept the license agreement and click next.
- Select “Browse…” and navigate to your external hard drive. Click OK.
- Click Next.
- Click Install.
- Please note that since the game has been installed to an external hard drive, you will need to always have the external drive plugged in when playing the game.
- Do not unplug the drive while playing the game.
- If you choose not to create a desktop shortcut, you will need to launch the game from the application file you installed to your external hard drive.
Thank you for being amazing fans and we hope you enjoy many more adventures with Nancy and the gang!
Q: How do I find the game I purchased?
If you created or logged in to an account when making your purchase, you can find all your information and download links in your online store account on the HeR Interactive website.
Log into your account using the “Login” button in the upper right-hand corner of the page. To access the purchase this way, you will need to log in with the email address and password associated with your online store account. Once logged in, click on the “My Order History” link to access your order information. When the order summary appears, click on the Download link next to the product name.
If guest checkout was used and no account was created/used, you will need the password from the order confirmation email to access your order. The order confirmation email contains the password and link that you will need in order to access and download your game & strategy guide. To look up your guest checkout order, please click here. Enter your order number and password from your order confirmation email into the “Quick Order Look up.”
Q: What happens to purchases made prior to September 28th, 2011?
Our old online store closed on September 28, 2011. Since the new online store is serviced by a completely different download provider, the login information from your old account will not work, nor will the activation codes for your past games. As previously stated, we have allowed customers to transfer their older titles to their new online store account for a two year period, which concluded on October 31, 2013. Requests to re-download titles from the old store sent to email@example.com will no longer be accepted. As of December 1, 2013, you will no longer be able to re-download previous games purchased from our old digital store.
Q: Why do I need to create a new Online Store Account?
A: Since the new Online Store is serviced by Digital River, a completely different provider, the login information from your previous account will not work. To protect your privacy, you will need to create a new account.
Q: How do I create a new account?
A: You will need to place an order to create a new account. When placing your first order, skip the “Account Login Information” section and drop down to the “Billing Information” section. In the “Billing Information” section, you will enter the email address and password that you wish to use for your new account. This will create your new account. Please note that since this is a completely different Online Store provider, your old login information will not work.
Q: What happened to my old account & why can’t you transfer my account to the new provider?
A: Due to privacy laws, there was no legal way for us to transfer customers’ private information and purchase history from one company to another. All old accounts were securely deleted; however, Her Interactive does have a complete list of all past purchases.
Q: Do I need to know my old account password and email to create my new account?
A: No, this is a completely new account and your old account password and email are no longer relevant.
Q: Can I use the same email address and password on my new account?
A: Yes, you can use the same email address and password for your new account.
Q: Is the new store secure?
A: The new Online Store is just as secure as the old store. As always, all account information is stored on a secured server and all credit card information is encrypted during transactions for your security.
Q: Will I be able to access my account history on my new account?
A: Yes, your new account will track your history of all purchases made in the new Online Store. You can find this information on the Online Store Support FAQ.
Q: What happens to the credit card information I had saved on my old account?
A: All saved payment information was securely deleted when the old Online Store closed on September 28th, 2011.