Contact Support

You may contact HeR Interactive for questions regarding game installation and gameplay issues (excluding gameplay hints, tips and spoilers). When contacting HeR Interactive, please include the following information:

• What game(s) are you trying to install/play?

• Where did you purchase your game(s)?

• Are the game(s) physical disc(s) or digital download(s)?

• If physical disc(s), did you purchase the game(s) new or used? Did the game come in a multi-pack? If yes, what other games were included in the multi-pack?

• What operating system are you running (i.e. Windows: 7/8/10/11, High Sierra 10.13, Monterey 12+, Sonoma 14+, Sequoia 15+)?

• Are you getting an error message? If yes, what is the exact error message? If not, what happens when you try to install or play your game(s)?

Email

techsupport@herinteractive.com

On weekdays, please allow at least 24 hours for an email response. Our offices are closed on weekends.

If you have a general question or need assistance with a refund, shipping, order access, or download issues, please contact HeR Interactive at customerservice@herinteractive.com.