How do I make purchases from HeR Interactive.com?
Select the game or product you wish to purchase by clicking either the “Download” or “Buy” button under that game or product. Enter your contact and payment details on the next page. Review your order and click “Pay.”
The game or product is sold and fulfilled by FastSpring, an authorized reseller. The charge for your order will appear on your credit card as: FS* herinteractive, FS*fsprg.com, or FSPRG.
Do I need to know my old account password and email to make a purchase?
No, after November 2024 your old account password and email are no longer valid to make a purchase.
Can I use the same email address and password on my new account?
You will no longer need to create an account to complete a purchase. Once your purchase is complete, your item(s) is immediately available for download. Details of your purchase will be provided to the email address used during check-out.
Is my transaction secure?
Yes, your transaction is secure. For more information, please see FastSpring Security.
I have a question about my purchase.
FastSpring is the Merchant of Record for purchases on herinteractive.com.
For billing and payment information, contact support@fastspring.com.
Visit here for more information.
How long do I have to download my purchase?
You have 30 days to download your purchase after placing an order on our website. We highly recommend backing up files from your digital purchases—download links expire after 30 days and are not reissuable.
Click HERE for instructions on saving your digital purchases.
Why can’t you transfer my old HeR account to the new provider?
Due to privacy laws, legally we cannot transfer customers’ private information and purchase history from one company to another.
What happens to EDS (Extended Download Service)?
EDS (Extended Download Service) was discontinued on September 25, 2022. This was a paid service provided by Digital River allowing customers to redownload purchased games for a period of 5 years from purchase date.
Refund Policy
Thank you for purchasing your Nancy Drew game(s) from HeR Interactive. When you purchase directly from us, you are supporting a female-led award-winning video game publisher and developer that has been entertaining players for over 25 years.
We value our customers and strive to ensure a positive gaming experience. However, due to the nature of digital products, all sales are considered final. Please carefully review our refund policy below or contact customer service for more information or to request a refund at customerservice@herinteractive.com.
Refund Eligibility and Limitations:
- Digital Games purchased directly from HeR Interactive are refundable within 14 days of purchase if there are technical issues. Refunds will not be issued for nontechnical issues or after 14 days of purchase. Steam® Key purchases are excluded from this policy — see below regarding Steam® Keys refunds.
- Steam® Key purchases are Final sale and non-returnable. Redemption information is emailed after purchase. Steam® account and internet connection required to activate. Click here for instructions on how to redeem a Steam® key.
- Physical Game Purchases: we will only provide a refund if the physical copy is defective or damaged in shipping.
- Bundle Purchases: individual components of a bundle are not refundable.
- Strategy Guides: are not eligible for a refund.
- Soundtracks: are not eligible for a refund.
- Merchandise Items: refund requests must be submitted directly our merchandise partner, Printify to support@printify.me.
- Refunds cannot be issued for games that have been downloaded, installed, and/or played.
To Request a Refund: If you meet the criteria above, please contact customerservice@herinteractive.com and provide the following information:
- Name
- Purchase date
- Email address associated with the purchase
- Order number or confirmation of purchase
- Description of the issue
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