April 5th, 2014
ISSUE: Unable to save game #11 The Curse of Blackmoor Manor if downloaded from iWin. CAUSE: An error with the install process when downloading Curse of Blackmoor Manor from iWin. RESOLUTION: Create a folder for saved games by taking the following steps: 1. Browse to the game folder you created while downloading the game: C:Program […]
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April 5th, 2014
Secrets Can Kill has been discontinued due to incompatibility issues with sound cards in newer computers. Secrets Can Kill was created in 1998, and the technology used is now incompatible with most computers. As a tribute to our first game, in 2010 we released Secrets Can Kill Remastered. This game was completely rebuilt and remastered […]
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April 5th, 2014
Nancy Drew games on Mac require OS X 10.5.8 Leopard or higher to run. The following OS X versions (and up) can run our games: OS X 10.5.8 Leopard OS X 10.6 Snow Leopard OS X 10.7 Lion OS X 10.8 Mountain Lion OS X 10.9 Mavericks OS X 10.10 Yosemite or higher To find […]
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April 5th, 2014
The Her Interactive Online Store at Digital River accepts Visa®, MasterCard®, EuroCard, Discover®, American Express®, Diner’s Club®, and JCB, as well as check cards and ATM cards issued by one of these credit card companies. Digital River servers encrypt all information submitted to them, so you can be confident that your credit card information will […]
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April 5th, 2014
If you are shipping to an address outside the United States, custom and tariff fees may apply according to your country’s import laws. These fees are not collected by Her Interactive, and we do not have control of these fees.
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April 5th, 2014
When will my back order ship? Although we try to maintain inventory of all products in the warehouse, occasionally an item will be back ordered. Normally the product will become available within a week. You will receive an email as soon as your order ships. Keep in mind that you will not be charged until […]
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April 5th, 2014
After you place an order at the Online Store, you may notice that more than one line item shows up in your bank account/credit card account. Please be assured that you have not been charged twice for a single order. You will see an immediate pre-authorized/pending charge on your account for the total of the […]
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April 5th, 2014
You can mail in orders using the mail order form. Please print out and complete this form: Her Interactive Order Form.
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April 5th, 2014
If you are having trouble picking up the key from the closet in Warnings at Waverly Academy, check your monitor (computer screen) Display Settings. If you can see the key when the closet light is switched off in the game, the Brightness Setting on your monitor is too high. Turn down the Brightness to continue […]
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April 5th, 2014
The Her Interactive Message Board Rules include the rules for using the Message Boards, Terms of Service, and helpful guidelines on posting and formatting.
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