Frequently Asked Questions


Holiday Gift Guide!

Happy Holidays Clue Crew! Have you been looking for that perfect gift for someone you know that loves these games (maybe) just as much as you do? Well, look no further! The team here has been working on putting together the ultimate Holiday Gift Guide for Sleuths! From socks to canvas bags, we have it […]

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Apple OS Update

2024 Update: macOS Sequoia is confirmed to be included in this change. Games #22 – #32 with 32-bit programs are no longer supported by 2019 and subsequent Apple versions Catalina, Big Sur, Monterey, Ventura, Sonoma, Sequoia, or later. Game #33 Midnight in Salem and #34 Mystery of the Seven Keys are not affected by this […]

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Posted in: FAQs, Installation, Mac

Midnight in Salem FAQs

Have a question about Nancy Drew: Midnight in Salem? Here are a few frequently asked questions and concerns with this mystery game: Pre-Orders: Payment Charges –  A pre-order will ping your bank to make sure there are enough funds, and may show up in your statement as “pending.” You will not be charged until the […]

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Back-Up Discs Retiring

With so few customers purchasing back-up discs for their digital games, Digital River (ecommerce provider), will be retiring this service from our site on September 30th, 2019. Starting October 1st, 2019, back-up discs will no longer be an option to add to your cart when purchasing a digital game. Our physical games are available to […]

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Christmas Shipping Information

IMPORTANT SHIPPING INFORMATION FOR 2018 HOLIDAYS: The warehouse will be closed on Christmas Day and does not ship on weekends. Christmas: Physical boxed orders placed after 10:00am CST Friday, December 21st, WILL NOT SHIP until Wednesday, December 26th. ***HeR Interactive offices will be closed in observance of the Christmas holiday from 5:00pm Friday, December 21st until 8:00am Thursday, December 27th […]

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Gifting Digital Downloads

Want to “gift” a digital item to a friend or family member? You can! At checkout, under the “Billing Information” section, check the box that says “Please check the box if you would like this order to be sent as a gift.” Then to the right, the “Gifting Information” section can be filled out. Enter […]

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Windows 10 Installation

We have successfully tested from game #6 on up on Windows 7, 8, and 10 (we also have had success installing games 3-5 when running in compatibility mode; and games 1-2 using the special instructions on our website and running in compatibility mode) and have found that installing the game when logged in as administrator and […]

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Replacement Game Discs

⚠️Update: This 2016 blog post contains information that is no longer accurate. Click here to contact HeR Interactive and FastSpring support. Replacement discs are available for all games. The replacement cost is $10. Standard USPS shipping is included in the price to all US destinations; replacement discs are not available internationally. **Please note we no […]

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Redeem a Google Play promotional code

Use your Google Play promo code Open the Google Play Store app . Tap Menu Redeem. Enter your code. Tap Redeem.   Redeem Google Play promo code using your computer

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Posted in: Android, FAQs, Games

Redeem Apple iTunes Promo or Content Codes

On your iPhone, iPad, or iPod touch

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Posted in: FAQs, Games, iOS
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