Many players have become stuck on fixing the motor on the dinghy. There is no glitch in the activity, but if you have any issues with the rest of the game, please contact us at techsupport@herinteractive.com and we can help. Below is the explanation of how to solve the puzzle, without giving away the solution. […]
In an effort to provide better domestic postal shipment tracking, we changed physical distribution partners to Newgistics earlier this year. Unfortunately, in some cases, tracking those packages has not been as efficient as we would expect. To be clear, this has not affected the tracking for the majority of packages, but enough for us to […]
This post gives instructions on how to install an older game disc onto Windows 8. To install an older game on Windows Vista or Windows 7 click here. If the disc has trouble reading and installing, click here. Please use the following instructions when trying to install on Windows 8. Make sure you’re logged in […]
ISSUE: Unable to save game #11 The Curse of Blackmoor Manor if downloaded from iWin. CAUSE: An error with the install process when downloading Curse of Blackmoor Manor from iWin. RESOLUTION: Create a folder for saved games by taking the following steps: 1. Browse to the game folder you created while downloading the game: C:Program […]
Secrets Can Kill has been discontinued due to incompatibility issues with sound cards in newer computers. Secrets Can Kill was created in 1998, and the technology used is now incompatible with most computers. As a tribute to our first game, in 2010 we released Secrets Can Kill Remastered. This game was completely rebuilt and remastered […]
Nancy Drew games on Mac require OS X 10.5.8 Leopard or higher to run. The following OS X versions (and up) can run our games: OS X 10.5.8 Leopard OS X 10.6 Snow Leopard OS X 10.7 Lion OS X 10.8 Mountain Lion OS X 10.9 Mavericks OS X 10.10 Yosemite or higher To find […]
The Her Interactive Online Store at Digital River accepts Visa®, MasterCard®, EuroCard, Discover®, American Express®, Diner’s Club®, and JCB, as well as check cards and ATM cards issued by one of these credit card companies. Digital River servers encrypt all information submitted to them, so you can be confident that your credit card information will […]
If you are shipping to an address outside the United States, custom and tariff fees may apply according to your country’s import laws. These fees are not collected by Her Interactive, and we do not have control of these fees.
When will my back order ship? Although we try to maintain inventory of all products in the warehouse, occasionally an item will be back ordered. Normally the product will become available within a week. You will receive an email as soon as your order ships. Keep in mind that you will not be charged until […]
After you place an order at the Online Store, you may notice that more than one line item shows up in your bank account/credit card account. Please be assured that you have not been charged twice for a single order. You will see an immediate pre-authorized/pending charge on your account for the total of the […]
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