You cannot change your shipping method once you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency and our system can no longer retrieve or change them.
You cannot change your shipping address once you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your […]
If the paddle for the Barnacle Blaster game in The Haunted Carousel lags or moves erratically, it means that the current video card driver installed on the machine does not correctly support DirectX 9.0. Her Interactive does not offer a patch for this specific problem. Updating your video card driver, or using a video card […]
You may receive this error message during installation or when you try to run your game: Error Code 12121: No 32-bit video mode found. Card is unsupported. This error message indicates that the video card being used does not meet the minimum requirements, or that the video card driver needs to be updated. Right-click on […]
Windows Error 2753 occurs during installation or uninstallation when a file in the Temp folder is recognized as a duplicate of a file in use. Clearing the Temp folder can resolve this error. 1) Open your Start Menu. 2) If you are using Windows XP, select ‘Run,’ and type in %TEMP% then hit Enter. If […]
Use the Uninstall Tool in the game folder or the Nancy Drew folder. If given the option to Modify, Repair or Remove, choose Remove. If the Uninstall Tool is not available for this game, go to Start > Search and search by game title. Delete all results. After uninstalling the game, search again by game […]
After installing The White Wolf of Icicle Creek, the Demo version of the game runs instead of the full game. Uninstall the White Wolf of Icicle Creek Demo. Once the Demo is uninstalled, install the full game as normal.
Although you can download the game Setup file to any location on your computer, the recommended location is the Desktop. If the file was not saved to the Desktop, check the default download location for your system, such as your Download folder. If you still cannot find the download file, go to Start – Search/Search […]
The flower puzzle in Aunt Eloise’s safe appears as a blank wooden box with nothing inside. No sliding puzzle pieces are available. If you do not see any puzzle pieces, please download and install the ndsck1.exe patch by taking the following steps. 1. Download attached file: ndsck1.exe 2. Save the file to the Secrets Can […]
There are two separate patches are available for each of the following items respectively: 1. Clicking on Mattie’s cabinet sends player to Dwayne’s office. 2. Playing on Senior Detective, need more time to solve puzzles. Please download and install the appropriate patch following the directions below. 1. For Mattie’s cabinet, click on the attached file […]
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