Frequently Asked Questions

Curse of Blackmoor Manor: iWin Download

ISSUE: Unable to save game #11 The Curse of Blackmoor Manor if downloaded from iWin. CAUSE: An error with the install process when downloading Curse of Blackmoor Manor from iWin.  RESOLUTION: Create a folder for saved games by taking the following steps: 1. Browse to the game folder you created while downloading the game: C:Program […]

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Secrets Can Kill Discontinued

Secrets Can Kill has been discontinued due to incompatibility issues with sound cards in newer computers. Secrets Can Kill was created in 1998, and the technology used is now incompatible with most computers. As a tribute to our first game, in 2010 we released Secrets Can Kill Remastered. This game was completely rebuilt and remastered […]

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Posted in: FAQs

Mac OS X Requirements

Nancy Drew games on Mac require OS X 10.5.8 Leopard or higher to run. The following OS X versions (and up) can run our games: OS X 10.5.8 Leopard OS X 10.6 Snow Leopard OS X 10.7 Lion OS X 10.8 Mountain Lion OS X 10.9 Mavericks OS X 10.10 Yosemite or higher To find […]

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Posted in: FAQs, Mac

Payment Methods

The Her Interactive Online Store at Digital River accepts Visa®, MasterCard®, EuroCard, Discover®, American Express®, Diner’s Club®, and JCB, as well as check cards and ATM cards issued by one of these credit card companies. Digital River servers encrypt all information submitted to them, so you can be confident that your credit card information will […]

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Customs Fees for International Orders

If you are shipping to an address outside the United States, custom and tariff fees may apply according to your country’s import laws. These fees are not collected by Her Interactive, and we do not have control of these fees.

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Back Orders

When will my back order ship? Although we try to maintain inventory of all products in the warehouse, occasionally an item will be back ordered. Normally the product will become available within a week. You will receive an email as soon as your order ships. Keep in mind that you will not be charged until […]

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Help! I’ve been charged twice for my Online Store order!

After you place an order at the Online Store, you may notice that more than one line item shows up in your bank account/credit card account. Please be assured that you have not been charged twice for a single order. You will see an immediate pre-authorized/pending charge on your account for the total of the […]

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You can mail in orders using the mail order form. Please print out and complete this form: Her Interactive Order Form.

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Warnings at Waverly Academy: I can’t pick up the Key in the Closet!

If you are having trouble picking up the key from the closet in Warnings at Waverly Academy, check your monitor (computer screen) Display Settings. If you can see the key when the closet light is switched off in the game, the Brightness Setting on your monitor is too high. Turn down the Brightness to continue […]

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What are the Rules for using the Message Boards?

The Her Interactive Message Board Rules include the rules for using the Message Boards, Terms of Service, and helpful guidelines on posting and formatting.  

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Posted in: FAQs, Message Boards
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