Frequently Asked Questions


Nancy Drew: #2 Stay Tuned for Danger – Installation

Stay Tuned for Danger Digital Installer Instructions Make sure you’re logged on as an Administrator for your computer, temporarily disable your anti-virus protection (make sure to re-enable your anti-virus protection after the game download is complete). In order to install the digital download of Stay Tuned for Danger (STFD) the following steps will need to be […]

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Can I gift an app?

Retail:  You can purchase gift cards for iTunes, the Google Play Store, and Amazon from the gift card kiosk at most retail stores. App Stores: Below are instructions for gifting an app either through iTunes (for iPad or iPhone) or through the Google Play Store (for Android devices): You can “gift” an app through iTunes by following […]

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Posted in: FAQs, Gifting, iOS

iPad – no sound?

This issue does not appear to be related to the game itself, it appears to be related to the iPad and how it functions. Here is a solution from the Apple support Communities: If you lost sounds for keyboard clicks, games or other apps, email notifications and other notifications, system sounds may have been muted. […]

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Posted in: FAQs, iOS, Sound

App Installation

Prior to purchasing an app, make sure your device is compatible. To do this go to the product page for the app and check the Operating System requirements to ensure your device meets the minimum requirements. What Operating System does my device have? To find out what Operating System your iPad or iPhone is running: […]

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iOS9 – Ghost of Thornton Hall

Unfortunately, with the latest update to iOS9 we have had reports of sound issues and fast conversation with the Ghost of Thornton Hall app. We have reported this to the developers and they are working to fix the issue. We do not yet know when this will be fixed; we have been advised that they are […]

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Posted in: FAQs, Installation, iOS

WINDOWS 10 – GAME INSTALLATION

This post gives instructions on how to install an older game disc onto Windows 10. Please use the following instructions when trying to install on Windows 10 Make sure you’re logged on as an Administrator for your computer, temporarily disable your anti-virus protection (make sure to re-enable your anti-virus protection after the game download is complete), […]

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Posted in: FAQs

Dinghy Motor Fix

Many players have become stuck on fixing the motor on the dinghy. There is no glitch in the activity, but if you have any issues with the rest of the game, please contact us at techsupport@herinteractive.com and we can help. Below is the explanation of how to solve the puzzle, without giving away the solution. […]

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Shipping Couriers

In an effort to provide better domestic postal shipment tracking, we changed physical distribution partners to Newgistics earlier this year. Unfortunately, in some cases, tracking those packages has not been as efficient as we would expect. To be clear, this has not affected the tracking for the majority of packages, but enough for us to […]

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Windows 8 – Game Installation

This post gives instructions on how to install an older game disc onto Windows 8. To install an older game on Windows Vista or Windows 7 click here. If the disc has trouble reading and installing, click here. Please use the following instructions when trying to install on Windows 8. Make sure you’re logged in […]

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Curse of Blackmoor Manor: iWin Download

ISSUE: Unable to save game #11 The Curse of Blackmoor Manor if downloaded from iWin. CAUSE: An error with the install process when downloading Curse of Blackmoor Manor from iWin.  RESOLUTION: Create a folder for saved games by taking the following steps: 1. Browse to the game folder you created while downloading the game: C:Program […]

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