Important Update To Our E-Commerce Platform

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Updated ⚠️ 11/25

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Dear Nancy Drew Fans, 

We continue to work on the transition of our online store, and as part of this process, we have extended the download deadline for past games to Monday, November 25, 2024.

This updated platform will deliver a streamlined, more consistent online store experience for purchasing our games or other digital products. During and after this transition, HeR Interactive’s Customer Service (customerservice@herinteractive.com) team will be your first line of support for general questions, past purchase inquiries, and issues regarding your order. For assistance with game installation, please contact techsupport@herinteractive.com.

With any change, the transition will have some hiccups, but we are doing everything possible to communicate all important information consistently and frequently with you. As always, we are incredibly grateful to all of you for being such loyal customers. We want to assure you that we are focused on making this new store the best place to buy Nancy Drew games and all the other digital products currently in our store now and into the future.

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⚠️You do not need to do anything if you have downloaded and saved all your digital versions of Nancy Drew games or other digital products. Please visit our FAQs here for more details and further information about this store transition.

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If you have any questions or concerns after reading this or have a unique situation, please email us at customerservice@herinteractive.com.  

Again, thank you for your ongoing support and commitment to HeR Interactive and Nancy Drew Games.  

Sincerely, 

Team HeR Interactive

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