Early Midnight Tips
Hey all! Today is the second day of MID being out and I’m enjoying watching your YouTube videos and Twitch streams. We’ve noticed a few things that I may need to call out to your attention.
Right-Mouse Clicks:
One major tip for those of you who are on a Macbook playing Midnight in Salem, you can right-mouse click when you use two fingers and press on the track pad. You may be able to edit your own computer settings to another setup if you prefer. However, MID is easiest played with an actual mouse that has both left and right-mouse buttons. 😉 Today we added the note in the system requirements for the game that you need a mouse, keyboard and speakers. Although you can get by the game without the keyboard since it’s only used in naming your save games.
Digital Downloads:
If you pre-ordered a digital game, you should have the ability to look in your email or account for information to start downloading your game. If you do not see this or if it isn’t available, please let us know your name and order number in an email to customerservice@herinteractive.com.
Physical Games Shipping:
If you ordered a physical game, the games will be shipped from our warehouse in the midwest this week in the order they were placed. Wait for an email (or revisit your order confirmation email) for tracking info and more details. The arrival time of your game depends on where you are located and what shipping method you chose.
DVD Insert Printout:
For those of you who chose to buy the digital game, you can still add it to your bookshelf. In the download section of the MID page I uploaded the PDF print out that you can save, print out, cut out, and insert into your own blank DVD case. I highly recommend printing on glossy photo paper, it makes a world of difference! In my photos here below, I used regular computer paper, and it looks…not as radiant as could be. You can download the file here.
Want to see our team give more tips? Jai made and shared these videos that we have released so far called Midnight Minutes. Enjoy!
-Little Jackalope
Are there plans for the next Nancy Drew game?
Hello NancyDrewFan – yes, we are planning on another Nancy Drew game after Midnight in Salem. 🙂
Do you know when the preorder contest winner will be announced? 🙂
Hi Jay! The winner will be announced, tomorrow (Friday).
The game play is so slow, I’m unable to navigate the game. It’s very frustrating and disappointing… even when my settings are at the lowest res.
Hi Jessica, have you tried adjusting the game settings to have a lower resolution? That may help with the lag.
Hi Little Jackalope,
I was wondering if you guys know when you’ll start work on the next ND game? Seeing as there was no trailer at the end of MID, I was curious.
Hi Alyssa, I don’t have any details I can share on the next Nancy Drew game, but we are planning on one.
Hey LJ,
Been a fan nearly 20 years and eagerly anticipating arrival of my physical copy. I understand they will be shipped in the order orders were placed, but so far I haven’t seen news of anyone getting a shipping confirmation with tracking number (checking on FB, Twitter, Reddit, and HeR message boards). I ordered within the first ten minutes of pre-orders and figured I’d be early on the list. How many copies are being sent out per day? Is it 10 or 100? How long should first day pre-orders expect to wait before their copies are shipped from the warehouse?
I’m sure this is a busy time at HeR and there is congestion with volume of orders. This message comes from a deep love for ND and I know there will be a wait, just trying to get a guess-timate on what that wait will be. Thank you! LM
Hi Lucy, I wish I could give you exact details about the shipping process and where your physical game is, but I do not have all the data. The only information I can offer is the tracking number in the email confirmation once the game leaves the warehouse. Sorry I can’t help any more than that!
Hello, I also ordered a physical game the day it came out but still have not received an email that confirms my copy has been shipped. Does this mean I should assume that it has not left the warehouse yet? Will I definitely get an email once it ships? Thank you! 🙂
Hi Sam! You should indeed get an email confirmation when it ships, so keep an eye out for that!
I got my confirmation email today with a FedEx tracking number. Fear not, yours will come too! 🙂
Same!! This is absolutely ridiculous. I have already been charged for the order and it’s so awful that they treat customers like this to not even give them a timeline when we PRE-ORDERED.
Hi Lois, if you pre-ordered a physical copy, then the bank gets pinged to check if you have sufficient funds, and will sit as pending transaction. Once the game leaves the warehouse, the transaction completes and you are charged then.
Is there any way to get the game not to be so laggy? Any settings I can manipulate in the game or on my machine? It’s a bit tedious the way it’s currently playing – the speech lags terribly, and since there is so much dialog in this game, it’s making things quite slow. I’m actually playing a game on my phone waiting for the dialogue subtitles to run their course so I can move on.
Thanks for any help you can give!
Hi Katie, one thing that seems to help is to adjust the game’s resolution to lower settings in your Advanced Settings menu. Try that and see what happens. 🙂
Thanks for including the link to the DVD case art! I was wondering, though, would you be able to make a version of the case art that matches those WONDERFUL 20th Anniversary DVD Inserts that came out in November 2018? They looked like the old stack of books that used to be the game menu for the original games! I love those so much that I updated all 32 of my games to have those cases! Would you be able to do one for MID, too, so that it can match the rest of my set? THANK YOU! <3
Hi Abigail! I will certainly add that request to my To-do list, but it may be a while since we are quite busy with the game launch. I’ll make a blog post in the future when I have it up!
Thanks for the updates! When will the winner of the pre-order prizes be announced?
Hi irryyss! The winner will be announced tomorrow (Friday). The winner will be alerted via email and we will post their name to our web site and to social media.
Hey LJ, are you guys going to have a cookie contest this year or not?
Hi Jillian! Yes, we’ll have a cookie contest announced shortly. Stay tuned!
Are we having a twitch stream this month?
Hi Jillian! We are not having a Twitch stream this month, since we just launched the game. We want our players to enjoy their game play instead of watching us. 😉
Okay I understand, I’ll you guys on it either January or February 2020 and besides a lot of fans including me have been waiting for MID for a long time to come out, I have it on my Christmas list!!!!
I have done everything I think to open the desk but I click on the lantern and nothing happens. Can you help me?
Hi Kathy! If this is gameplay issue, check out our Message Boards for hints and tips. You can also look up videos on YouTube that shows what you need to do without any spoilers. But if you think this is an actual game glitch, please contact us at techsupport@herinteractive.com so we can help figure it out. Thanks!
What do you want for Christmas LJ?
Hi Jillian! What I want for Christmas is to relax and have fun with my family. Maybe play an old game, and get bundled up with a blanket and a good book or movie. 🙂 Hope you get the game for Christmas!
Sounds like a good idea! I understand your favorite Christmas movie is The Santa Clause, my family I love those movies we like the first one the best though we have all three of them but we like the first a lot! I also really like the Hallmark Christmas movies too!
Ooo yes! I have a few favorite Hallmark Christmas movies… but I always get the names mixed up. 😀
LJ, I’ll be 25 on January 9th so can you guys give a shout out for my birthday please?
You bet!
Little jackalope.
Please help. I cant get the desk open. No key when clicking on the lantern. I have done all that I need to.
Hi Kathy, if you think this is a game glitch, please reach out to us at techsupport@herinteractive.com and let us know. If you think it might be gameplay-related, please check out our message board for hints and tips, or look up some fan-made YouTube tutorials and walkthroughs.
Just beat MID and I couldn’t be any happier to solve yet another mystery. Could you pass on to the team that I’m proud that you guys worked hard these four years, mastering Unity and all that came with it, to make sure we get another game. It shows how you really care for your fans! Thank you HeR! From a fan.
Thank you for sharing, Nikkie! I will pass along your feedback to our team. In the meantime, would you consider writing a review, letting us know what you liked/didn’t like, what worked, didn’t work, etc? That would really help!
Will the game be available in stores?
Hi Alyssa! No, the game will not be available in retail stores. 🙁 The physical game is exclusive to herinteractive.com.
Has HeR started planning the location and plot of the next game yet? I know you can’t tell us plot details, but I wondered if you knew at least.
Hi Alex! Sorry, I do not have any news to share on the next game, only that we are planning on it.
Hi LJ!
At the end of the game, there’s some heavy hinting toward a location. Is this maybe where the next game will take place?
Really excited to see what happens next time.
You probably can’t answer, but can’t blame a girl for trying 😉
Hi Annalyn! The hinting at the end is a definite possibility on the next game location, however, it is not confirmed where Nancy will go just yet. When I have more news to share, I will!
What old video game are you going to play?
Well, I hope to play Star Wars Battlefront 2, Nancy Drew: shadow at the Water’s Edge, and maybe go back to Skyrim. 🙂
My brother Tim has been showing me the Star Wars, I saw Rogue One and New Hope so far!
That’s awesome! I love those movies! Rogue One is my favorite of all the new ones.
Hi,
I’ve read the comments on the game lagging… I am having major issues with that. I got the digital download and it will get stuck on the loading screen for hours before even opening the game screen and often just crashes. I have tried uninstalling and installing again and it didn’t change. Played the game for 20 minutes after waiting hours for loading screen to pass, and upon trying to open the game to play again same thing. I have only made it past the loading screen once in 3 days of consistently trying.
Hi Natasha, I’m sorry the game keeps crashing on you, this sounds like a major issue! Would you please email us at techsupport@herinteractive.com so we can give you directions for getting those crash reports to us? That would really help us in trying figure out the issue. Thanks!
Is the volume for the phone conversations supposed to be very quiet? I can hear when Nancy is talking clearly and loudly but the people on the other side of the phone are very quiet and I can barely hear them… any way to fix this?
Hi Madi, if it seems too quiet for you, you can go into your game Advanced Settings and adjust the character dialogue to a higher volume if you’d like. 🙂
what where our desktop of mid look like.
Hi Susan! I’m not sure what you mean. Are you referring to the desktop icon design? It is a lantern.
yes that is what i mean.
Hi, really random question… Do you happen to have an insert for the DS game Hardy Boys Treasure on the Tracks?
Hello M! I do, I dug it up and uploaded it here. Note: print on a 11×17 sheet of paper. 😉
Thank you so much! 😀
I’m really disappointed in HeR. I pre-ordered on the first day, but the physical copy wasn’t sent out until December 6 and it still hasn’t arrived and apparently won’t until at least the 17th. I’m not sure why I paid 11 dollars in shipping for a game that won’t get to me for almost a month (and I’m only a few states away from the shipping state). I could have purchased the game on Steam and had it the same day. It seems like really poor customer service when people who pre-order on day one are still waiting to play a game that everyone else was able to play two weeks ago.
Hi TC, I apologize for the delay you had in receiving your physical game. I believe the warehouse got backed up with shipments. If you would like a refund, please email us at customerservice@herinteractive.com.
When I wrote to you at customerservice@herinteractive.com about getting a refund, you told me to contact Digital River. Why is that? You just answered this person by telling them that they could get a refund by writing to customerservice@herinteractive.com. Now I’m confused.
I need help on the midnight in Salem, It has to do with the key that unlocks the desk Says it suppose to go sideways I have tried everything my mouse will not turn cross
Hi Sherry, are you on a laptop? You need to click the key in your inventory, then when it appears on screen, you click and drag it with your right mouse (double-click on Mac trackpads) to rotate.
Why is the cover art incomplete? I ordered and received two physical copies and both have the art but no title (not on the cover, not on the side). The print out version for digitial downloads that is shown above has the title so I guess I will have to print it a couple of times. Why don’t my purchased games have the title?
Hello Pam, that sounds like a print error. Would you please email us at customerservice@herinteractive.com with your order number? Let us know in the email about this issue. We can mail you a few case inserts to replace those.
Hi LJ! I think it’s great that you’ve been able to share that a new game is in the works! Do you think we might expect a similar time frame for release as we had for MID?
Hi Amanda! I can’t share much about the next game, only that I know it will not take 4 years to make it. 🙂
So far I am enjoying the little bit I have been able to play. My question is, why does it take over an hour to load every time I open the game? Is there something I can do to make it go faster? It’s a bit ridiculous.
Hi Jess! It sounds like a system compatibility issue. Would you please email us at techsupport@herinteractive.com and share with us your complete computer system specs?
I am playing midnight in Salem, I can not get the key to work in the desk, I have never figured out how to turn the key I am getting frustrated. Can someone help me
This was confusing too, but we finally figured it out after almost 30 mins lol! I’m sure you figured it out months ago, but if not there are walkthroughs online.
what is the desktop icon of mid look like.
Hi Susan! The desktop icon for Nancy Drew: Midnight in Salem is a lantern.
I am having trouble completing the tasks in the first room of Midnight In Salem.
Hi Lucy! If you think it is a game bug, please let us know at techsupport@herinteractive.com. If it is a game play issue, check our message board for hints and tips, or try looking up some fan YouTube walkthrough videos and tutorials!
Yeah, thank you all so much for the bad batch — there is NO title on the cover! Totally worth the wait and it’s money! (No)
Hi Charlotte, I apologize for the misprinted title. We would be happy to mail you another DVD insert. Please email us at customerservice@herinteractive.com with your order number so we can get that sent.
About the physical game CD, where are the saved games located on my PC? I want to move them out to open up the 20 slots for new saved games. Thanks.
BTW, my DVD cover does not have its title; it’s not on the front cover, nor on the spine. Would you like to send us one? I don’t want to print the downloadable one because I don’t want to use up all my black ink. Thanks.
Hello Linda, we can do that. Let us know your request and mailing address in an email to customerservice@herinteractive.com. Thanks!
Hi LindA! This is the location of your disc save games:
C:\Users\YOURNAME\AppData\LocalLow\HeR Interactive\MidnightInSalem\Saves
Open up a window and type in C:\Users\YOURNAME\AppData but change the YOURNAME part to your username on your computer. Then you can navigate the rest of the way: LocalLow, then HeR Interactive, then MidnightInSalem, then Saves. Good luck!
So in the part where frank and joe are doing ghost hunting i cant move the slider on the ghost hunter gadget
Hi Ellen! Do you think this is a bug in the game? If so, please email us at techsupport@herinteractive.com to let our team know. Otherwise, take a look at online walkthrough or playthrough videos to understand how the device operates and how to solve the puzzle. (You should be able to reach a cold spot, enter the puzzle, and click and drag the knobs on each side to manipulate the wavelengths.)
HI, definitely a bug in the ghost hunting section. The nobs don’t turn or adjust the wave lengths. Help!. I’ve contacted tech support too
Hi again, Valerie. I will be sure to let tech support know to look for your email. I’m not sure what is causing this, so we may have to spend some time investigating it more before replying with a solution.
While it’s awesome to try a new type of gameplay, my siblings and I prefer the old style better. Which style will the next game be?…. We appreciate the Her Interactive team and look forward to whatever you guys have in store! And by the way, Lani will always have a special place in our hearts, but we’re loving Nancy’s new voice! <3 🙂
Hi Kristen! Thank you for your feedback! I will share these notes with our team. I’m glad you appreciate the new voice of Nancy!
Should we be expecting an announcement for the next game anytime soon?
Hi Deann! We do not have any news about the next game to share at this time. 🙁
Heloo LJ!
Maybe you have some news about the next game now?
Hello Morfem, sadly I do not have any news to share right now. 🙁