Midnight Releases Dec. 3rd!
First off, anyone who pre-ordered the digital download (PC or Mac) from our site will be able to start downloading at 11:00am Pacific Time zone. The physical copies will start shipping out in the order they were placed, first come first serve, on December 3rd.
The physical game will reach your destination based on these factors:
- How soon you pre-ordered the game
- What shipping method you chose
- Where you live in relation to the midwest where our warehouse is located.
I’m looking forward to your reviews! Remember; you can post your full review to our Midnight in Salem page here, scroll down to “Customer Reviews” to submit your feedback. Be sure to tell us what you liked, didn’t like, what worked, what was improved, what needs improvement, etc. I’m especially curious about what you think of the mystery and figuring out “who did it” and if you guessed the culprit. No spoilers!
If you need help, feel free to post to the message board MID Hints & Tips forum once I make it available.
-Little Jackalope
Secret message bellow
I’m very much looking forward to it :).
Secret message below? Am I missing something?
Love the message it took me a few minutes, but I finally got it! I’ll definitely check it out!
Hi LJ!!
So excited for my pre-order!! Quick question, will we be able to track our physical games once they’ve been shipped?
Hi Sophie, depending on the shipping method, you might be able to check your order tracking. Look at your order email or in your account purchases here on the site.
Nice secret hidden message. LJ.
Where is the secret message? Bellow? That is so cool!
Secret Message Below? What does that mean?
Tip: Highlight from If you need help to Little Jackalope’s name.
I got an email saying that I could begin downloading but I can only download the strategy guide! Anyone else having this problem? Dying to begin the download.
I couldn’t sleep last night I was so excited. I have been playing since the 90s. I am now a school teacher and have been talking to my students about it all day. They think I’m really cool…
Hi Avery! I’m sorry, but this sounds like an error! Would you please email us at customerservice@herinteractive.com with your name and order number? Thanks!
yes I can only download the guide
Hi Sherry! Would you please email us at customerservice@herinteractive.com and remind us your order number? We can help!
I have a digital preorder but I can’t find anywhere to download the game only the strategy guide?
Hi Hanna! This sounds like an error because you should be able to download now. Would you please email us at customerservice@herinteractive.com with your name and order number? Thanks!
Why can’t I download my pre ordered game if I got a digital version?
Hi Anokhi! This sounds like an actual issue. Would you please email us at customerservice@herinteractive.com with your name and order number so we can help? Thank you!
Will you guys be releasing a soundtrack for MID that we can purchase?
Sorry Caitlin, there are no plans to sell the soundtrack at this time. 🙁
Is there a reason all the physical copies of the game aren’t all shipping out today? I’m uncertain about “they will ship out in the order in which the preorders were received.” I pre-ordered October 17; does that mean my game could potentially not ship for awhile? Kind of disappointed and sad at the unpreparedness after such a long wait…
Hello LeeAnn, with the Black Friday, Cyber Monday and Thanksgiving sales, shipping may get backed up in postal. Please keep an eye out for your email that says it has shipped. There should be a tracking number included.
It’s now 12pm PT and no download for the game. I have the strategy guide but that’s it. I even purchased the extended download!
Hi Keira, that sounds like an error. Would you please email us at customerservice@herinteractive.com and let us know your name and order number? Thanks!
Hi,
I have not received a shipping email. I ordered on 10/15.
Hi Kat, it’s possible the mail service is behind. Please keep an eye out for that email and the tracking number.
The game isn’t working properly for me. I purchased the Mac download. My computer meets the minimum requirements, but the graphics are SUPER glitchy and I keep seeing flashes of random light/colors. It’s too glitchy to play. Anyone else having this issue?
Hi Kris! Would you please email us the details at techsupport@herinteractive.com? Thanks!
When will the Mac physical copy version be available?
Hi Tara! We do not have a Mac Physical copy planned for release at this time. Sorry!
I downloaded for my Mac and it opens with dare to play but the screen is black —can anyone help troubleshoot?
Hi Brianna! Would you please email us the details of your computer and the issue at techsupport@herinteractive.com? Thanks!
First come first serve while supplies last? Does that mean that not everybody who pre ordered is getting their copy?!?!?
Hi Casey! Everyone who has pre-ordered a physical copy will indeed get their copy, since we have not sold out yet. The people who pre-ordered on Oct. 15th will have their games shipped out of the warehouse first, then the people who ordered on Oct. 16th and so on. Keep an eye out for your email with the tracking number!
Hello!
Has there been any update on physical copies being shipped? I ordered mine on the 15th and have still not received an email that my game shipped or not.
Thanks!
Hi akkrumwiede23, due to a high volume of orders and the holidays, our distribution partner is experiencing a delay in shipping out physical copies of Nancy Drew: Midnight in Salem. As soon as the game ships you will receive confirmation and tracking information. We anticipate that all the physical copies will be shipped by the end of the week. Thank you for your patience and we apologize for the inconvenience.
I got the digital download and the link opens but nothing happens when i click on the pop up…
Hi Kaylee! Are you on a PC or a Mac?
Is anyone else having issues playing the downloaded version? Mine just keeps crashing.
Hi KT, double-check your computer specs to see if you have minimum requirements for the game. Another are you can edit is the resolution in the Advanced Game Settings. Try lowering it and see if that helps. If you do believe it is a real crash (you briefly see a crash popup message) then we would love to get more details from you! Please email us at techsupport@herinteractive.com and we can send directions to locate the crash report your computer made. Thanks!
Anyone else having a problem with the download? There’s no download button anywhere for the game! Only for the guide. Help!
Hi Rosie, this sounds like an error. Would you please contact us at customerservice@herinteractive.com and let us know your name and order number? Thanks!
I wanted to buy MID from HeR’s site to support the developer, but it looks like you guys don’t take debit cards anymore? I’m sure I’ve purchased games from the site in the past with a debit card. Guess I’ll buy from Steam instead since I want to play, but I thought that was odd/disappointing.
I used a debit card when I purchased my game. The charge came out, and I got my confirmation email for my physical copy.
Whoops, nevermind about my previous comment on here, I was able to get it to work. Excited to play!
Cool invented with a secret message.
Hey LJ!
I ordered the physical copy of MID. Will I get an email once it’s shipped?
Thank you in advance
felicity18
Yes! Once your copy gets shipped, you’ll get a new email with tracking. 🙂
I’m not worrying about the physical copy because I can wait since I’m already busy with getting ready for the holidays.
Wait. What? We were told that the games would be shipped on December 3rd. I ordered on 10/15. I assumed mine was on its way. It’s now the 5th, no email and no game. We were charged a premium for shipping. I live in Chicago, that’s about as ‘midwest’ as it gets. Not impressed with your business practices.
Hi Diana, due to a high volume of orders and the holidays, our distribution partner is experiencing a delay in shipping out physical copies of Nancy Drew: Midnight in Salem. As soon as the game ships you will receive confirmation and tracking information. We anticipate that all the physical copies will be shipped by the end of the week. Thank you for your patience and we apologize for the inconvenience.
Hey LJ!
How long is it going to take them to send out the hard copy of MID? I ordered it October 16th and still haven’t gotten a shipping email yet.
Hi mmack5567, due to a high volume of orders and the holidays, our distribution partner is experiencing a delay in shipping out physical copies of Nancy Drew: Midnight in Salem. As soon as the game ships you will receive confirmation and tracking information. We anticipate that all the physical copies will be shipped by the end of the week. Thank you for your patience and we apologize for the inconvenience.
Really disappointed here. I STILL haven’t received my physical copy of the game, despite having pre-ordered it within 24 hours of the start of pre-order back in mid-October. Now I’m being told it won’t arrive until 12/19, and who knows how many more times after that they’ll postpone it. I only live a few states away from the source, so there’s no excuse for this kind of delay. Why charge 11 dollars shipping if you’re going to use the most inefficient shipping methods of all time? Worst customer service ever. I’m so disappointed in HeR at this point. I can’t even.
Hello TC, I apologize for the delay in shipment. If you do not receive a tracking notification, please reach out to us via the Contact Page.