Alibi in Ashes: Pre-orders Update

All –

Although we are still working diligently on the issues surrounding the downloading of our newest title, Alibi in Ashes, we believe that we have made some progress and want to encourage you to once again attempt to download your game.  Again, this issue is not completely solved and we are still trying to determine exact causes but we do have a reasonable expectation that you will be able to successfully download your game at this time.

Please follow this procedure to help ensure a successful download:

1) Please download the game with the provided link. Once the download is finished, install the game.

2) If you encounter an error, please try to download and install the game a second time with the same link.

3) If after your second attempt, it will still not download, please send an email to techsupport@herinteractive.com

4) In the email, please let us know the following: Your computer’s operating system (MacOSX, Vista, XP, Windows 7) and the browser you are using (Chrome, IE, Firefox, etc…). Also, please tell us about your internet connection (dial-up, Cable, 3g-tethered phone, etc…) and whether you have a wired or wireless connection.

5) We will respond as soon as possible with further details on how to download your game successfully.

Again, thank you for your patience while we address this matter.  It’s times like this that remind us how lucky we are to have such passionate fans.