Frequently Asked Questions


Help! I’ve been charged twice for my Online Store order!

After you place an order at the Online Store, you may notice that more than one line item shows up in your bank account/credit card account. Please be assured that you have not been charged twice for a single order. You will see an immediate pre-authorized/pending charge on your account for the total of the […]

Read More »

You can mail in orders using the mail order form. Please print out and complete this form: Her Interactive Order Form.

Read More »

Warnings at Waverly Academy: I can’t pick up the Key in the Closet!

If you are having trouble picking up the key from the closet in Warnings at Waverly Academy, check your monitor (computer screen) Display Settings. If you can see the key when the closet light is switched off in the game, the Brightness Setting on your monitor is too high. Turn down the Brightness to continue […]

Read More »

What are the Rules for using the Message Boards?

The Her Interactive Message Board Rules include the rules for using the Message Boards, Terms of Service, and helpful guidelines on posting and formatting.  

Read More »

Posted in: FAQs, Message Boards

How do I become a Moderator?

At this time we are not looking for any new Moderators for the Her Interactive Message Boards. When an opening becomes available, new Moderators are chosen from among existing Message Board members. We look for members who demonstrate an understanding of the community’s rules, knowledge of our games, and courteous behavior toward other users.  

Read More »

Posted in: FAQs, Message Boards

How do I join the Message Boards?

Click on the Community tab at the top of the page, or follow this link to the Her Interactive Message Boards. Then, click on the link to Register and become a new community member! More information about how to Register is available on the Message Boards FAQ’s. For more help with Registration, email webmaster@herinteractive.com.  

Read More »

Posted in: FAQs, Message Boards

Profile Changes

To change your User Profile, click on the User CP link. Then use the links on the left side to change your Profile features.  

Read More »

Posted in: FAQs, Message Boards

COPPA Form – Why and How?

Children’s Online Privacy Protection Act of 1998 To ensure your child’s safety, the COPPA (Children’s Online Privacy Protection Act of 1998) law was created so that companies cannot collect personal information from children under 13 without parental consent. COPPA form is available here: https://www.herinteractive.com/parents-consent.php Please fax (number below) or mail the consent form to Her […]

Read More »

Posted in: FAQs, Message Boards

Can I Change my Shipping Method?

You cannot change your shipping method once you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency and our system can no longer retrieve or change them.  

Read More »

Can I Change my Shipping Address?

You cannot change your shipping address once you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your […]

Read More »

  • FAQ Categories

  • Search

archives

As seen on CBS News, FOX, and CBS News

Follow Us