Games Archives

Legend of the Crystal Skull: Bess Conversation Freeze

If the game freezes during a phone call between Bess and Nancy, this problem is usually caused by running the game on a system that does not meet our minimum specifications, other programs running in the background while playing the game, or outdated video drivers. One solution is to save your game during the conversation […]

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Patch – The Haunting of Castle Malloy: Nancy Walks in Place and Kyler Conversation Freeze – CD Version

A single patch is available to correct two problems: 1) At the beginning of the game, Nancy appears to “walk in place” on the map. 2) While speaking with Kyler late in the game, the conversation freezes. NB: The “Nancy walks in place” problem may be caused by running the game on a system that […]

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Patch – Trail of the Twister: Doppler Radar Screen

If the screen flickers or goes black when trying to access the Doppler cable puzzle, this problem is caused by the GeForce 2/4 MX series of video card. These video cards do not fully support DirectX 9.0, which is a system requirement for Trail of the Twister. Download the patch and run from the Trail […]

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Patch – Shadow at the Water’s Edge: Delete Channels on Recorder; Tea Ceremony Labels

A single patch is available for two problems: 1) Cannot delete channels on the recording device when all channels are full. 2) Item name labels missing during Tea Ceremony. NB: After installing the patch based on PC or Mac directions below, open your saved game where the problem occurred. For the recorder, listen to all the channels […]

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Unable to Uninstall from Control Panel

If you are unable to uninstall the game from the Control Panel using Add/Remove programs or Uninstall feature, a partial or failed installation of some files is preventing normal installation behavior. Use the Uninstall Tool in the game folder or the Nancy Drew folder. If given the option to Modify, Repair or Remove, choose Remove. […]

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Can’t Save or Load Games

If saved games don’t show game progress, won’t load, or were accidentally overwritten, a failed installation or corrupted file may be preventing games from saving correctly. Uninstalling and reinstalling the game should fix corrupted files. Before uninstalling, copy your saved game folder onto the Desktop. Then delete the saved game folder. The saved game folder […]

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ISDX Error

This error message is displayed during installation: ISDX_ERR_BADWINDOWSVERSION-entry not found in the string table The ISDX error occurs when the game installer is trying to install an older version of DirectX over a newer version. During game installation on the Screen Setup Type, change the default selection from “Yes, install DirectX” to “No, I will […]

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Nancy Drew Central Retirement

Beginning with game #25, Alibi in Ashes, Nancy Drew Central (NDC) will no longer be added to future games. This means you won’t be able to launch installed games from one location anymore. You’ll need to launch the game from the usual installed program locations: (a) game shortcut icon on your desktop, or (b) Start […]

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CD vs DVD drive – How to find out which one you have

Our games on disc from #24 The Captive Curse and higher are on DVD-Rom. This means that you need a DVD drive on your computer to install them. If the game disc for games #24 or higher appears blank or is not recognized by your computer, the problem is usually caused by putting a DVD […]

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DirectX, DirectDraw, or d3dx9 Error

You may receive one of the following error messages when starting your game: • Application failed because of missing component d3dx9_33dll • DirectX error • DirectDraw or INTDirectdraw error These errors occur when DirectX 9.0 is not correctly installed, or an older version of DirectX is being used. Click on the following link to download […]

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