Games Archives


INI Error or CAL/CIFTREE Error

If you receive one of these errors after installing your game: • Incorrect path to .ini file • Error – Incorrect path to .INI (CAL/CIFTREE) • CALTREE or CIFTREE Error This means that the game installer cannot write to the expected file location. Creating a path to a new installation location will correct this problem. […]

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.CAB, Cabinet File, or Digital Signature Error

If one of these error messages displays during installation: A file that is required cannot be installed because cabinet file XXXX.cab has an invalid digital signature. This may indicate that the cabinet file is corrupt. or Component Transfer Error Component: Required Video File Group: File: Error: Data error (Cyclic redundancy check) or Feature: Games File […]

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I’m stuck in a game!

Technical Support does not provide game hints or tips. Sometimes, you may think there is something technically wrong with the game because you can’t progress further. In our games you usually can’t “move forward” until certain other steps are completed. First, check for steps that you may have missed – talk to other characters, search […]

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Windows Vista / Windows 7 Installation – Digital Download

If an older game did not install automatically on your Windows Vista or Windows 7 computer, use the instructions on this page to install your game manually. This page gives instructions for installing older games on Windows Vista/Windows 7 from a digital download. Click here for help installing older games from a game disc. To […]

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Graphics Problems

Graphics problems are usually caused by outdated video drivers, or by video cards that do not meet the game requirements. Graphics problems can include: • Game exits during puzzle or animation sequence • Mouse cursor flickers or disappears • Blocky text and boxed cursor • Game window is black • Boxes or outlines visible around […]

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Install does not start when I put the disc in the drive!

If inserting the game Disc/Disc 1 into the disc drive does not start installation, the Autoplay option may be turned off, or the disc drive is having trouble reading the disc. If you are trying to install games #24 and higher, check whether your computer has a DVD drive. If installation does not start on […]

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Downloading Tomb of the Lost Queen for PC

Digital Download of Tomb of the Lost Queen for PC The following information applies to the digital download of Tomb of the Lost Queen for PC only. It DOES NOT apply to the digital download of Tomb of the Lost Queen for Mac, or any other PC or Mac downloads. Tomb of the Lost Queen […]

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Tomb of the Lost Queen: Text or Images Appear Distorted

In Tomb of the Lost Queen, text and images can appear distorted when playing on a computer with display resolution set below the game resolution of 1024×768. If the resolution is lower than 1024 x 768 (for instance, Netbooks are often set to 800 x 600), the game graphics are shrunk to fit the smaller […]

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Patch – Tomb of the Lost Queen: Locked Letters in Decode Puzzle

Nancy Drew #26: Tomb of the Lost Queen features puzzles requiring the player to decode hieroglyphics using the alphabet bar at the top of the screen. It is possible to encounter a glitch in the Decode Puzzles when playing on Amateur Sleuth mode only. The problem is seen in the Decode Puzzle when playing on […]

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Tomb of the Lost Queen Strategy Guide

The Strategy Guide for Tomb of the Lost Queen is available only in Digital Download (.PDF) format. The Strategy Guide will be available for download from April 30th at 12:00PM PST. Digital Strategy Guides offer: – Instant Download – Mac, PC, & Mobile compatibility (with Adobe Reader) – Can be printed by customer – Full […]

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