Installation Archives


2753 Error during Install or Uninstall

Windows Error 2753 occurs during installation or uninstallation when a file in the Temp folder is recognized as a duplicate of a file in use. Clearing the Temp folder can resolve this error. 1) Open your Start Menu. 2) If you are using Windows XP, select ‘Run,’ and type in %TEMP% then hit Enter.  If […]

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How do I Uninstall a Game?

Use the Uninstall Tool in the game folder or the Nancy Drew folder. If given the option to Modify, Repair or Remove, choose Remove. If the Uninstall Tool is not available for this game, go to Start > Search and search by game title. Delete all results. After uninstalling the game, search again by game […]

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Posted in: FAQs, Installation, PC

White Wolf of Icicle Creek – Demo Opens instead of Full Game

After installing The White Wolf of Icicle Creek, the Demo version of the game runs instead of the full game. Uninstall the White Wolf of Icicle Creek Demo. Once the Demo is uninstalled, install the full game as normal.  

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DLA error occurs during install, can’t remove Disc 1 from drive

If you receive a DLA error during installation and are unable to remove Disc 1 from the disc drive, it means that the Sonic DLA program on your computer is preventing the game installer from functioning normally. Disable or remove the DLA program before installing the game. To disable DLA (Windows XP): 1. Go to […]

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Posted in: FAQs, Installation, PC

Norton Antivirus Related Installation Problems

If you have Norton Antivirus or Security software installed and you experience one of the following problems: • The game “hangs” during installation • Game reports missing Cif/CalTree or other files are inaccessible • Invalid Chunk File Format error is displayed • Game reports missing ddraw.dll Your Norton Antivirus software may be preventing normal installation. […]

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Posted in: FAQs, Installation, PC

Nancy Drew Central Error

The “Object Reference” error can occur when the Nancy Drew Central file becomes corrupted, often by installing an older game after a newer one. To fix it, delete the Nancy Drew Central folder, located here: C:Program FilesNancy DrewNancy Drew Central.  Make sure to only delete the Nancy Drew Central folder. After the folder is deleted, […]

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Posted in: FAQs, Installation, PC

Unable to Uninstall from Control Panel

If you are unable to uninstall the game from the Control Panel using Add/Remove programs or Uninstall feature, a partial or failed installation of some files is preventing normal installation behavior. Use the Uninstall Tool in the game folder or the Nancy Drew folder. If given the option to Modify, Repair or Remove, choose Remove. […]

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ISDX Error

This error message is displayed during installation: ISDX_ERR_BADWINDOWSVERSION-entry not found in the string table The ISDX error occurs when the game installer is trying to install an older version of DirectX over a newer version. During game installation on the Screen Setup Type, change the default selection from “Yes, install DirectX” to “No, I will […]

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Nancy Drew Central Retirement

Beginning with game #25, Alibi in Ashes, Nancy Drew Central (NDC) will no longer be added to future games. This means you won’t be able to launch installed games from one location anymore. You’ll need to launch the game from the usual installed program locations: (a) game shortcut icon on your desktop, or (b) Start […]

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DirectX, DirectDraw, or d3dx9 Error

You may receive one of the following error messages when starting your game: • Application failed because of missing component d3dx9_33dll • DirectX error • DirectDraw or INTDirectdraw error These errors occur when DirectX 9.0 is not correctly installed (multiple versions of DirectX may run at the same time), or a newer version of DirectX […]

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