Frequently Asked Questions

Windowed and Full Screen Display Modes

Games from #25 Alibi in Ashes and higher have two display options: – Windowed – Full Screen To adjust the display setting at any point during gameplay, go to the Options menu and check the display setting you prefer. Changing your display setting will not interrupt gameplay and can be done at any time. Games […]

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Posted in: FAQs, Graphics, PC

Downloading Tomb of the Lost Queen for PC

Digital Download of Tomb of the Lost Queen for PC The following information applies to the digital download of Tomb of the Lost Queen for PC only. It DOES NOT apply to the digital download of Tomb of the Lost Queen for Mac, or any other PC or Mac downloads. Tomb of the Lost Queen […]

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Tomb of the Lost Queen: Text or Images Appear Distorted

In Tomb of the Lost Queen, text and images can appear distorted when playing on a computer with display resolution set below the game resolution of 1024×768. If the resolution is lower than 1024 x 768 (for instance, Netbooks are often set to 800 x 600), the game graphics are shrunk to fit the smaller […]

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Patch – Tomb of the Lost Queen: Locked Letters in Decode Puzzle

Nancy Drew #26: Tomb of the Lost Queen features puzzles requiring the player to decode hieroglyphics using the alphabet bar at the top of the screen. It is possible to encounter a glitch in the Decode Puzzles when playing on Amateur Sleuth mode only. The problem is seen in the Decode Puzzle when playing on […]

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Tomb of the Lost Queen Strategy Guide

The Strategy Guide for Tomb of the Lost Queen is available only in Digital Download (.PDF) format. The Strategy Guide will be available for download from April 30th at 12:00PM PST. Digital Strategy Guides offer: – Instant Download – Mac, PC, & Mobile compatibility (with Adobe Reader) – Can be printed by customer – Full […]

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Tomb of the Lost Queen System Requirements

Minimum System Requirements for Tomb of the Lost Queen on PC (Windows) Operating System: Windows® XP/Vista/7 – 1.5 GHZ or greater Pentium 4 CPU or equivalent class – 512 MB of RAM – 3 GB or more hard drive space – 128 MB DirectX 9.0 compatible video card – 16 bit DirectX compatible sound card […]

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Return Policy

Returns and exchanges of new merchandise purchased directly from Her Interactive will be accepted within 30 days from the date on the packing slip. Computer software may NOT be returned if opened or unsealed and non-defective. You may exchange these items for the same item if the original is defective. New merchandise must be returned […]

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Return & Exchange for other Online Retailers and Retail Stores

The Her Interactive Return Policy provides returns or exchanges of new merchandise, within 30 days of purchase, ONLY if purchased directly from the Her Interactive Online Store. If you have purchased a Nancy Drew game with a defective disc from an online retailer (Amazon, etc.), or from a retail store (Wal-Mart, Target, Best Buy, etc.), […]

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Game Freezes or Crashes during Gameplay

If your game locks up or crashes during gameplay, or if the game does not start after clicking on the shortcut icon, it may not have installed correctly. Uninstalling and reinstalling the game will usually resolve this problem. Use the Uninstall Tool in the game folder, or if this is not available, uninstall from the […]

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Activation Code for Mac Games

Q: Where can I find the unlock/registration/installation code for my Mac game? NB: Unlock codes are not required for PC games. A:Mac games require entry of a 20-character code during the Registration step of the installer. For games installed from Disc (CD or DVD): the Mac code can be found on the Mac Manual insert […]

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