Frequently Asked Questions


Sound Problems

While playing your Nancy Drew game, you may experience one of these issues: • An error is displayed that says your sound settings are being changed • No sound plays during the game • Poor sound quality or sound “cuts out” while playing • Sound plays very fast These problems can occur if the sound […]

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Posted in: FAQs, PC, Sound

How to run Dxdiag

You may need to run the DirectX Diagnostic Tool (Dxdiag) to check your system requirements or performance, or to send to Tech Support for help resolving a problem. 1) To run the DirectX Diagnostic Tool: Windows Vista/Windows 7: Go to Start Menu > type "dxdiag" in the Search Bar, and hit the ENTER key. Windows […]

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Posted in: FAQs

Mobile Mysteries: Shadow Ranch

If you are experiencing technical problems with iTunes, the Apple App Store, or your iPad, iPhone, or iPod Touch, contact Apple Support. For any other questions about Nancy Drew Mobile Mysteries: Shadow Ranch, email TechSupport@herinteractive.com.  

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Posted in: FAQs, iOS

Patch – The Secret of Shadow Ranch: Zrender Error, Fifth Key, and Gameplay Error

There is a single patch available to correct these three problems: 1) Zrender error popping up during campfire scene. 2) Trying to pop the next scene but none have been pushed error when standing in front of the painting. If you have a saved game before opening the music box, reload it. This patch will […]

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Windows Vista / Windows 7 Installation

If an older game did not install automatically on your Windows Vista or Windows 7 computer, use the instructions on this page to install your game manually. This page gives instructions for installing older games on Windows Vista/Windows 7 from a game disc. Click here for help installing older games on Windows Vista/7 from a […]

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INI Error or CAL/CIFTREE Error

If you receive one of these errors after installing your game: • Incorrect path to .ini file • Error – Incorrect path to .INI (CAL/CIFTREE) • CALTREE or CIFTREE Error This means that the game installer cannot write to the expected file location. Creating a path to a new installation location will correct this problem. […]

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.CAB, Cabinet File, or Digital Signature Error

If one of these error messages displays during installation: A file that is required cannot be installed because cabinet file XXXX.cab has an invalid digital signature. This may indicate that the cabinet file is corrupt. or Component Transfer Error Component: Required Video File Group: File: Error: Data error (Cyclic redundancy check) or Feature: Games File […]

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I’m stuck in a game!

Technical Support does not provide game hints or tips. Sometimes, you may think there is something technically wrong with the game because you can’t progress further. In our games you usually can’t “move forward” until certain other steps are completed. First, check for steps that you may have missed – talk to other characters, search […]

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Windows Vista / Windows 7 Installation – Digital Download

If an older game did not install automatically on your Windows Vista or Windows 7 computer, use the instructions on this page to install your game manually. This page gives instructions for installing older games on Windows Vista/Windows 7 from a digital download. Click here for help installing older games from a game disc. To […]

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Graphics Problems

Graphics problems are usually caused by outdated video drivers, or by video cards that do not meet the game requirements. Graphics problems can include: • Game exits during puzzle or animation sequence • Mouse cursor flickers or disappears • Blocky text and boxed cursor • Game window is black • Boxes or outlines visible around […]

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