If the game screen flashes off and on, flickers, or characters appear and flicker in front of the game screen, it means the currently installed video card driver may not fully support DirectX. Press the Alt and Tab keys together (Alt + Tab) several times. This toggles the game screen on and off. Doing this […]
FAQ’s for the Her Interactive Merchandise Store Please note that all support for Merchandise Store accounts and purchases is handled by Merchandise Store Support at Ivoke. Tech Support does not have access to your Merchandise Store account. Contact support@ivokelife.com for help with your Merchandise Store order. 1. Can I change my order after I have […]
You may receive one of the following error messages when starting your game: • Application failed because of missing component d3dx9_33dll • DirectX error • DirectDraw or INTDirectdraw error These errors occur when DirectX 9.0 is not correctly installed (multiple versions of DirectX may run at the same time), or a newer version of DirectX […]
You can find the system requirements for each Nancy Drew game by clicking the Games tab at the top of the page, then click on the game of your choice. For example, the system requirements for game #26 Tomb of the Lost Queen (PC) are: Operating System: Windows® XP/Vista/7 Minimum System Requirements: – 1.5 GHZ […]
Her Interactive does not offer technical support for any of our games on older Windows OS including Windows 95 / 98 / ME / 2000. For help installing older games on your Windows Vista or Windows 7 system, follow this link.
When trying to run your Nancy Drew game, you receive this error message: Insert Disc 1 into the same drive you installed from This is usually caused when the game disc is inserted in a different drive than that originally installed from. Insert Disc 1 into a different disc drive, then launch the game again. […]
While playing your Nancy Drew game, you may experience one of these issues: • An error is displayed that says your sound settings are being changed • No sound plays during the game • Poor sound quality or sound “cuts out” while playing • Sound plays very fast These problems can occur if the sound […]
You may need to run the DirectX Diagnostic Tool (Dxdiag) to check your system requirements or performance, or to send to Tech Support for help resolving a problem. 1) To run the DirectX Diagnostic Tool: Windows Vista/Windows 7: Go to Start Menu > type "dxdiag" in the Search Bar, and hit the ENTER key. Windows […]
If you are experiencing technical problems with iTunes, the Apple App Store, or your iPad, iPhone, or iPod Touch, contact Apple Support. For any other questions about Nancy Drew Mobile Mysteries: Shadow Ranch, email TechSupport@herinteractive.com.
There is a single patch available to correct these three problems: 1) Zrender error popping up during campfire scene. 2) Trying to pop the next scene but none have been pushed error when standing in front of the painting. If you have a saved game before opening the music box, reload it. This patch will […]
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