Frequently Asked Questions


Legend of the Crystal Skull: Bess Conversation Freeze

If the game freezes during a phone call between Bess and Nancy, this problem is usually caused by running the game on a system that does not meet our minimum specifications, other programs running in the background while playing the game, or outdated video drivers. One solution is to save your game during the conversation […]

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Patch – The Haunting of Castle Malloy: Nancy Walks in Place and Kyler Conversation Freeze – CD Version

A single patch is available to correct two problems: 1) At the beginning of the game, Nancy appears to “walk in place” on the map. 2) While speaking with Kyler late in the game, the conversation freezes. NB: The “Nancy walks in place” problem may be caused by running the game on a system that […]

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Patch – Trail of the Twister: Doppler Radar Screen

If the screen flickers or goes black when trying to access the Doppler cable puzzle, this problem is caused by the GeForce 2/4 MX series of video card. These video cards do not fully support DirectX 9.0, which is a system requirement for Trail of the Twister. Download the patch and run from the Trail […]

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Patch – Shadow at the Water’s Edge: Delete Channels on Recorder; Tea Ceremony Labels

A single patch is available for two problems: 1) Cannot delete channels on the recording device when all channels are full. 2) Item name labels missing during Tea Ceremony. NB: After installing the patch based on PC or Mac directions below, open your saved game where the problem occurred. For the recorder, listen to all the channels […]

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Norton Antivirus Related Installation Problems

If you have Norton Antivirus or Security software installed and you experience one of the following problems: • The game “hangs” during installation • Game reports missing Cif/CalTree or other files are inaccessible • Invalid Chunk File Format error is displayed • Game reports missing ddraw.dll Your Norton Antivirus software may be preventing normal installation. […]

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Posted in: FAQs, Installation, PC

Where can I find Patches for Graphics Problems?

Patches to correct graphics problems are found under the Games category of the Tech Support FAQ’s. Click on the Games category (at left), then click the game you are having a problem with. If a patch is available for this game, it will be listed there. You can also search the Tech Support FAQ’s by […]

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Posted in: FAQs, Graphics

Nancy Drew Central Error

The “Object Reference” error can occur when the Nancy Drew Central file becomes corrupted, often by installing an older game after a newer one. To fix it, delete the Nancy Drew Central folder, located here: C:Program FilesNancy DrewNancy Drew Central.  Make sure to only delete the Nancy Drew Central folder. After the folder is deleted, […]

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Posted in: FAQs, Installation, PC

Unable to Uninstall from Control Panel

If you are unable to uninstall the game from the Control Panel using Add/Remove programs or Uninstall feature, a partial or failed installation of some files is preventing normal installation behavior. Use the Uninstall Tool in the game folder or the Nancy Drew folder. If given the option to Modify, Repair or Remove, choose Remove. […]

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Can’t Save or Load Games

If saved games don’t show game progress, won’t load, or were accidentally overwritten, a failed installation or corrupted file may be preventing games from saving correctly. Uninstalling and reinstalling the game should fix corrupted files. Before uninstalling, copy your saved game folder onto the Desktop. Then delete the saved game folder. The saved game folder […]

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ISDX Error

This error message is displayed during installation: ISDX_ERR_BADWINDOWSVERSION-entry not found in the string table The ISDX error occurs when the game installer is trying to install an older version of DirectX over a newer version. During game installation on the Screen Setup Type, change the default selection from “Yes, install DirectX” to “No, I will […]

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