Frequently Asked Questions


Return Policy

Returns and exchanges of new merchandise purchased directly from Her Interactive will be accepted within 30 days from the date on the packing slip. Computer software may NOT be returned if opened or unsealed and non-defective. You may exchange these items for the same item if the original is defective. New merchandise must be returned […]

Read More »

Return & Exchange for other Online Retailers and Retail Stores

The Her Interactive Return Policy provides returns or exchanges of new merchandise, within 30 days of purchase, ONLY if purchased directly from the Her Interactive Online Store. If you have purchased a Nancy Drew game with a defective disc from an online retailer (Amazon, etc.), or from a retail store (Wal-Mart, Target, Best Buy, etc.), […]

Read More »

Game Freezes or Crashes during Gameplay

If your game locks up or crashes during gameplay, or if the game does not start after clicking on the shortcut icon, it may not have installed correctly. Uninstalling and reinstalling the game will usually resolve this problem. Use the Uninstall Tool in the game folder, or if this is not available, uninstall from the […]

Read More »

Activation Code for Mac Games

Q: Where can I find the unlock/registration/installation code for my Mac game? NB: Unlock codes are not required for PC games. A:Mac games require entry of a 20-character code during the Registration step of the installer. For games installed from Disc (CD or DVD): the Mac code can be found on the Mac Manual insert […]

Read More »

Digital Download Instructions – Mac

How to digitally download Mac games purchased from the Her Interactive Online Store. 1) Log in to your Online Store Account then open your Order, or follow the download link in your Order confirmation email. 2) From the Order Details page, click the Begin Download button to start the download. Download progress is visible in […]

Read More »

Installation Instructions – Mac

How to install Nancy Drew Games on Mac. 1) Insert disc in drive, or open .DMG file from your digital download. 2) Installer will open. Click Installer icon or text to start installation, then click Continue from Introduction. 3) Agree to License Agreement. 4) Enter Registration Code (click here for help finding and entering your […]

Read More »

Posted in: FAQs, Installation, Mac

The Deadly Device System Requirements

Minimum System Requirements for The Deadly Device on PC (Windows) Operating System: Windows® XP/Vista/7 – 1.5 GHZ or greater Pentium 4 CPU or equivalent class – 512 MB of RAM – 3 GB or more hard drive space – 128 MB DirectX 9.0 compatible video card – 16 bit DirectX compatible sound card – 4x […]

Read More »

The Deadly Device Strategy Guide

The Strategy Guide for The Deadly Device is only available in Digital Download (.PDF) format. It is not available for sale as a printed handbook. Digital Strategy Guides offer: – Instant Download – Mac, PC, & Mobile compatibility (with Adobe Reader) – Can be printed by customer – Full Color – Can increase Text Size […]

Read More »

Windowed Display on Screens Smaller than 1024 x 768

Nancy Drew Games from #26 and higher display in 1024 x 768 resolution. On computer screens with a display height of 768 pixels or less, when the Game Option is set to Windowed mode, the game Taskbar may extend past the bottom of the computer screen or behind the Windows Taskbar (on PC). There are […]

Read More »

The Deadly Device: Text or Images Appear Distorted

In The Deadly Device, text and images can appear distorted when playing on a computer with a display resolution set below the game resolution of 1024 x 768. If the resolution is lower than 1024 x 768 (for instance, Netbooks are often set to 800 x 600), the game graphics are shrunk to fit the […]

Read More »

  • FAQ Categories

  • Search

archives

As seen on CBS News, FOX, and CBS News

Follow Us