Frequently Asked Questions


Windows Vista / Windows 7 Installation – Digital Download

If an older game did not install automatically on your Windows Vista or Windows 7 computer, use the instructions on this page to install your game manually. This page gives instructions for installing older games on Windows Vista/Windows 7 from a digital download. Click here for help installing older games from a game disc. To […]

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Graphics Problems

Graphics problems are usually caused by outdated video drivers, or by video cards that do not meet the game requirements. Graphics problems can include: • Game exits during puzzle or animation sequence • Mouse cursor flickers or disappears • Blocky text and boxed cursor • Game window is black • Boxes or outlines visible around […]

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Download Instructions

Please follow these steps to help ensure a successful download: Log in to your Online Store Account. You can download by clicking the Begin Download button on the Order Details page. Click the Begin Download button once only. Do not double-click. If a prompt appears, click on Save (or Save File or Save Link As). […]

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Contact the Online Store

⚠️Update: This 2014 blog post is no longer accurate. Click here to contact HeR Interactive and FastSpring support. Online Store Support is available 24 hours a day, 7 days a week! If you have any questions about your Online Store purchase or account, or need help downloading your game, please contact Online Store Support (the […]

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Install does not start when I put the disc in the drive!

If inserting the game Disc/Disc 1 into the disc drive does not start installation, the Autoplay option may be turned off, or the disc drive is having trouble reading the disc. If you are trying to install games #24 and higher, check whether your computer has a DVD drive. If installation does not start on […]

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Right-Click on a Mac

There is no right button on an Apple (Mac) mouse. Press and hold the Command ⌘ key while clicking the mouse button to emulate right-click. If you are using a Windows keyboard, hold the CTRL button while clicking the mouse button. If you have tried holding Command/CTRL and clicking the mouse button with no effect, […]

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Posted in: FAQs, Mac, Mouse

Windowed and Full Screen Display Modes

Games from #25 Alibi in Ashes and higher have two display options: – Windowed – Full Screen To adjust the display setting at any point during gameplay, go to the Options menu and check the display setting you prefer. Changing your display setting will not interrupt gameplay and can be done at any time. Games […]

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Posted in: FAQs, Graphics, PC

Downloading Tomb of the Lost Queen for PC

Digital Download of Tomb of the Lost Queen for PC The following information applies to the digital download of Tomb of the Lost Queen for PC only. It DOES NOT apply to the digital download of Tomb of the Lost Queen for Mac, or any other PC or Mac downloads. Tomb of the Lost Queen […]

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Tomb of the Lost Queen: Text or Images Appear Distorted

In Tomb of the Lost Queen, text and images can appear distorted when playing on a computer with display resolution set below the game resolution of 1024×768. If the resolution is lower than 1024 x 768 (for instance, Netbooks are often set to 800 x 600), the game graphics are shrunk to fit the smaller […]

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Patch – Tomb of the Lost Queen: Locked Letters in Decode Puzzle

Nancy Drew #26: Tomb of the Lost Queen features puzzles requiring the player to decode hieroglyphics using the alphabet bar at the top of the screen. It is possible to encounter a glitch in the Decode Puzzles when playing on Amateur Sleuth mode only. The problem is seen in the Decode Puzzle when playing on […]

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