Game Screen Flickers or Flashes
April 5th, 2014
If the game screen flashes off and on, flickers, or characters appear and flicker in front of the game screen, it means the currently installed video card driver may not fully support DirectX.
Press the Alt and Tab keys together (Alt + Tab) several times. This toggles the game screen on and off. Doing this may minimize or eliminate the problem.
If the problem continues, try updating your video driver. For information on how to do this, check our Graphics Problems help page.
I am currently having this problem with Tomb of the Lost Queen (and I think this is the *only* game I have experienced this with). If I play the game in “Windowed” mode rather than full screen there is no flickering. (Alt + Tab did not help me.)
I am having the same issue with Tomb of the Lost Queen. No issues with any other Nancy Drew games.Screen flickers on full screen, but not on windowed screen.
Hi Crystal! Would you please email us at techsupport@herinteractive.com and let us know what operating system you are playing on? Thanks!
I have been trying to replay my ND game Tomb of the lost queen. Originally I thought it was my cd that was bad so I bought a new hard copy. However, the flickering is still happening. I tired the things recommended and nothing so far has worked. I have noticed that if I change the game window to windowed it doesn’t seem to have issues but when its full-screen lots of flickering. I have a window 10 Alienware computer. Please help this is the only game that has problems.
Hi Lindsay! Would you please email us at techsupport@herinteractive.com and also mention what operating system you are using? Thanks!
I sent you an email and then the first one was never received. Then I sent another email and nobody at tech support has been able to tell me how to fix the issue. Is there anyone who can actually help me with my problem?
Hi Lindsay, I will alert the team to look for your email. Did you send it to techsupport@herinteractive.com?
Hi Lindsay! I touched base with Tech Support again and they have asked for more details. Can you let them know your order number, the game you are having issues with, and the problem so we can help you out? Thank you!
I’m also having this issue with Tomb of the Lost Queen. I tried using Alt + Tab. It fixed it a little bit but it’s still not a great playing experience. I got this game from Steam.
Hello Phoebe! I’m sorry you are having trouble with the game. Would you please email us at techsupport@herinteractive.com and let us know if it is the Mac or PC version, and let them know what the problem is and what you’ve tried. That way, the right person can help you out. Thanks!
I’m having the same issue with Tomb of the Lost Queen. I just repurchased the game for download and it won’t stop flickering. I can’t even get it to work in windowed mode. Alt + tab did nothing.
I am having the same problem with the Shattered Medallion. I have sent my info to Tech Support and am waiting for a response.
And by the way, alt-tab just takes me to a different screen, and playing it in windowed mode doesn’t help either.
Hi Jennifer,
I am not sure! Let me reach out to tech support too and see if they have any tips. Are you on Mac or PC? – Indy
I am having the same issue. I have sent an email to support with my operating system. I tried downloading different drivers but nothing is helping. I have a 12th Gen Intel Core i7-1255U 1.70Ghz. 16.0 GB, 64 bit operating system. Windows 11 Home 22H2
I have installed Warnings at Waverly on my new laptop and cannot play it because the screen is flashing when trying to play. I followed the directions for updating the video card driver and it hasn’t fixed the problem. Please advise me on how to fix this, thanks
I have installed Sea of Darkness on my new laptop and I cannot play it, the screen is flicking all the time. Please advise me on how I can fix thus? My computer – ASUS Zenbook 12th Gen Intel(R) Core(TM) i7-12700H 2.30GHz
RAM – 16.0GB
Edition Window 11 Home
Graphics – Intel(R) Iris(R) Xe
Help please.
Yes, I’m unfortunately experiencing the same issue with my disc copy of Tomb of the Lost Queen on my laptop. Just leaving this here for others who come looking like I did.
Windows 11 Home, Dell Inspiron 14 7420 2-in-1, x64 based PC, 12th Gen Intel Core i7-125, Ram 16GB
Had the same issue with flickering screen after purchasing several old Nancy drew games on Steam some time ago. Had to refund all, cause the issue persists no matter what compatibility settings, graphic card settings or Fullscreen/windowed screen I used. People on forums seem to have the same issues when using windows 11 H22, and it seems that the game files are not compatible with the new graphic setups.
It would be very nice if you could update the games, I would happily purchase them again, but not in this state.
I have a google book 2 that runs windows 11, I bought it on steam and it plays, but the screen keeps flickering, I tried compatibility modes, running it as administrator, the alt + tabs but nothing is working.
I have a google book 2 that runs windows 11 and I installed phantom of Venice from steam and the game works, but the screen keeps flickering. I tried compatibility modes, run as administrator, alt and tabs but nothing seems to be working.