Game Screen Flickers or Flashes
April 5th, 2014
If the game screen flashes off and on, flickers, or characters appear and flicker in front of the game screen, it means the currently installed video card driver may not fully support DirectX.
Press the Alt and Tab keys together (Alt + Tab) several times. This toggles the game screen on and off. Doing this may minimize or eliminate the problem.
If the problem continues, try updating your video driver. For information on how to do this, check our Graphics Problems help page.
I am currently having this problem with Tomb of the Lost Queen (and I think this is the *only* game I have experienced this with). If I play the game in “Windowed” mode rather than full screen there is no flickering. (Alt + Tab did not help me.)
I am having the same issue with Tomb of the Lost Queen. No issues with any other Nancy Drew games.Screen flickers on full screen, but not on windowed screen.
Hi Crystal! Would you please email us at techsupport@herinteractive.com and let us know what operating system you are playing on? Thanks!
I have been trying to replay my ND game Tomb of the lost queen. Originally I thought it was my cd that was bad so I bought a new hard copy. However, the flickering is still happening. I tired the things recommended and nothing so far has worked. I have noticed that if I change the game window to windowed it doesn’t seem to have issues but when its full-screen lots of flickering. I have a window 10 Alienware computer. Please help this is the only game that has problems.
Hi Lindsay! Would you please email us at techsupport@herinteractive.com and also mention what operating system you are using? Thanks!
I sent you an email and then the first one was never received. Then I sent another email and nobody at tech support has been able to tell me how to fix the issue. Is there anyone who can actually help me with my problem?
Hi Lindsay, I will alert the team to look for your email. Did you send it to techsupport@herinteractive.com?
Hi Lindsay! I touched base with Tech Support again and they have asked for more details. Can you let them know your order number, the game you are having issues with, and the problem so we can help you out? Thank you!
I’m also having this issue with Tomb of the Lost Queen. I tried using Alt + Tab. It fixed it a little bit but it’s still not a great playing experience. I got this game from Steam.
Hello Phoebe! I’m sorry you are having trouble with the game. Would you please email us at techsupport@herinteractive.com and let us know if it is the Mac or PC version, and let them know what the problem is and what you’ve tried. That way, the right person can help you out. Thanks!
I’m having the same issue with Tomb of the Lost Queen. I just repurchased the game for download and it won’t stop flickering. I can’t even get it to work in windowed mode. Alt + tab did nothing.