Her Interactive does not offer technical support for any of our games on older Windows OS including Windows 95 / 98 / ME / 2000. For help installing older games on your Windows Vista or Windows 7 system, follow this link.
When trying to run your Nancy Drew game, you receive this error message: Insert Disc 1 into the same drive you installed from This is usually caused when the game disc is inserted in a different drive than that originally installed from. Insert Disc 1 into a different disc drive, then launch the game again. […]
While playing your Nancy Drew game, you may experience one of these issues: • An error is displayed that says your sound settings are being changed • No sound plays during the game • Poor sound quality or sound “cuts out” while playing • Sound plays very fast These problems can occur if the sound […]
You may need to run the DirectX Diagnostic Tool (Dxdiag) to check your system requirements or performance, or to send to Tech Support for help resolving a problem. 1) To run the DirectX Diagnostic Tool: Windows Vista/Windows 7: Go to Start Menu > type "dxdiag" in the Search Bar, and hit the ENTER key. Windows […]
If you are experiencing technical problems with iTunes, the Apple App Store, or your iPad, iPhone, or iPod Touch, contact Apple Support. For any other questions about Nancy Drew Mobile Mysteries: Shadow Ranch, email TechSupport@herinteractive.com.
There is a single patch available to correct these three problems: 1) Zrender error popping up during campfire scene. 2) Trying to pop the next scene but none have been pushed error when standing in front of the painting. If you have a saved game before opening the music box, reload it. This patch will […]
If an older game did not install automatically on your Windows Vista or Windows 7 computer, use the instructions on this page to install your game manually. This page gives instructions for installing older games on Windows Vista/Windows 7 from a game disc. Click here for help installing older games on Windows Vista/7 from a […]
If you receive one of these errors after installing your game: • Incorrect path to .ini file • Error – Incorrect path to .INI (CAL/CIFTREE) • CALTREE or CIFTREE Error This means that the game installer cannot write to the expected file location. Creating a path to a new installation location will correct this problem. […]
If one of these error messages displays during installation: A file that is required cannot be installed because cabinet file XXXX.cab has an invalid digital signature. This may indicate that the cabinet file is corrupt. or Component Transfer Error Component: Required Video File Group: File: Error: Data error (Cyclic redundancy check) or Feature: Games File […]
Technical Support does not provide game hints or tips. Sometimes, you may think there is something technically wrong with the game because you can’t progress further. In our games you usually can’t “move forward” until certain other steps are completed. First, check for steps that you may have missed – talk to other characters, search […]
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