April 5th, 2014
First, before starting the game, open your digital strategy guide and maximize the PDF. Leave it open when you start the game. While you are playing the game, if you want to reference the strategy guide, press one of the “Windows” buttons on your keyboard (located on either side of the space bar, it has […]
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April 5th, 2014
International orders placed after 3:00PM CST (1:00pm PST) will ship the following business day. We ship to all countries except those with trade sanctions in place with the United States. UK Customers: Shipments to addresses in England, Scotland, and Wales select Great Britain in the Billing Information and Shipping Information menus. International Shipping options are: ● International Express = FedEx Express Tracking is included […]
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April 5th, 2014
Click here to look up your order and get your tracking number. USPS (Domestic Postal) shipment tracking can be found by clicking on the tracking number on your order information page, or by visiting https://tools.usps.com/go/TrackConfirmAction!input.action, and entering the tracking number. FedEx (Ground, 2nd Day, & Next Day) orders can be tracked at https://www.fedex.com/fedextrack/. Simply copy and paste […]
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April 5th, 2014
The Online Store offers USPS and FedEx Shipping Options. ● Domestic Postal – USPS Postal Mail (5-7 business days) ● Standard Ground – FedEx Ground (3-5 business days) ● 2nd Day – FedEx 2nd Day (2 business days) ● Next Day – FedEx Next Day (1 business day) Shipping rates vary based on order weight and total shipping distance. All products ship from […]
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April 5th, 2014
What is a Pre-Order? Pre-order means that you are ordering a game in advance of its actual retail release date – basically reserving your game. All pre-orders placed through Her Interactive will receive the BONUS EDITION of the game. Your pre-order will not be available (digital) or shipped (physical) until approximately one (1) week prior […]
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April 5th, 2014
Need Technical Support for Nancy Drew Games? Search by game title or keyword, or check the FAQ’s for help: ♦ Games — for game-specific help, including patches. ♦ Installation — for installation instructions and help with errors. For more help email techsupport@herinteractive.com For non-Tech Support questions, including Orders and Feedback, check the Contact Us page. […]
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April 5th, 2014
The Her Interactive Online Store is new and improved! Please check these FAQs for information about the new store, and help with your purchases/account at the previous Digital Store. Q: How do I make purchases in the new Online Store? A: You can now purchase digital downloads and boxed games from the Online Store. Simply […]
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March 1st, 2012
We interviewed our IT administrator, Larry! He makes sure all of our computers, servers, software and everything technical works properly and is kept up to date. We can't do what we do without him! Her Interactive: How long have you worked at Her Interactive? Larry: I started on a “snow day” in November 2010. Me […]
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December 13th, 2011
We interviewed John, a pro 3D artist and long-term Her Interactive employee! Her interactive: How long have you worked at Her Interactive? Oh boy, I’ve been here for just over 11 years. I’ve started as an intern, so if you include my internship it’s almost 12 years. Her interactive: What do you like about working […]
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