Frequently Asked Questions

Download Instructions

Please follow these steps to help ensure a successful download: Log in to your Online Store Account. You can download by clicking the Begin Download button on the Order Details page. Click the Begin Download button once only. Do not double-click. If a prompt appears, click on Save (or Save File or Save Link As). […]

Read More »

Contact the Online Store

Online Store Support is available 24 hours a day, 7 days a week! If you have any questions about your Online Store purchase or account, or need help downloading your game, please contact Online Store Support (the Her Interactive Store at Digital River). If you purchased your game from another company’s website, you will need […]

Read More »

Install does not start when I put the disc in the drive!

If inserting the game Disc/Disc 1 into the disc drive does not start installation, the Autoplay option may be turned off, or the disc drive is having trouble reading the disc. If you are trying to install games #24 and higher, check whether your computer has a DVD drive. If installation does not start on […]

Read More »

Right-Click on a Mac

There is no right button on an Apple (Mac) mouse. Press and hold the Command ⌘ key while clicking the mouse button to emulate right-click. If you are using a Windows keyboard, hold the CTRL button while clicking the mouse button. If you have tried holding Command/CTRL and clicking the mouse button with no effect, […]

Read More »

Posted in: FAQs, Mac, Mouse

Windowed and Full Screen Display Modes

Games from #25 Alibi in Ashes and higher have two display options: – Windowed – Full Screen To adjust the display setting at any point during gameplay, go to the Options menu and check the display setting you prefer. Changing your display setting will not interrupt gameplay and can be done at any time. Games […]

Read More »

Posted in: FAQs, Graphics, PC

Downloading Tomb of the Lost Queen for PC

Digital Download of Tomb of the Lost Queen for PC The following information applies to the digital download of Tomb of the Lost Queen for PC only. It DOES NOT apply to the digital download of Tomb of the Lost Queen for Mac, or any other PC or Mac downloads. Tomb of the Lost Queen […]

Read More »

Tomb of the Lost Queen: Text or Images Appear Distorted

In Tomb of the Lost Queen, text and images can appear distorted when playing on a computer with display resolution set below the game resolution of 1024×768. If the resolution is lower than 1024 x 768 (for instance, Netbooks are often set to 800 x 600), the game graphics are shrunk to fit the smaller […]

Read More »

Patch – Tomb of the Lost Queen: Locked Letters in Decode Puzzle

Nancy Drew #26: Tomb of the Lost Queen features puzzles requiring the player to decode hieroglyphics using the alphabet bar at the top of the screen. It is possible to encounter a glitch in the Decode Puzzles when playing on Amateur Sleuth mode only. The problem is seen in the Decode Puzzle when playing on […]

Read More »

Tomb of the Lost Queen Strategy Guide

The Strategy Guide for Tomb of the Lost Queen is available only in Digital Download (.PDF) format. The Strategy Guide will be available for download from April 30th at 12:00PM PST. Digital Strategy Guides offer: – Instant Download – Mac, PC, & Mobile compatibility (with Adobe Reader) – Can be printed by customer – Full […]

Read More »

Tomb of the Lost Queen System Requirements

Minimum System Requirements for Tomb of the Lost Queen on PC (Windows) Operating System: Windows® XP/Vista/7 – 1.5 GHZ or greater Pentium 4 CPU or equivalent class – 512 MB of RAM – 3 GB or more hard drive space – 128 MB DirectX 9.0 compatible video card – 16 bit DirectX compatible sound card […]

Read More »

  • FAQ Categories

  • Search


Follow Us