Online Store – Physical Products Archives

How do I look up my Order?

When you place an order in the Online Store a new order number is generated. This order number can be used to look up your orders from the Online Store Help Page. Under Quick Order Look Up, enter your order number and your account password. Alternatively, log in to your Online Store account. From the […]

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Windows Vista / Windows 7 Installation

If an older game did not install automatically on your Windows Vista or Windows 7 computer, use the instructions on this page to install your game manually. This page gives instructions for installing older games on Windows Vista/Windows 7 from a game disc. Click here for help installing older games on Windows Vista/7 from a […]

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Contact the Online Store

Online Store Support is available 24 hours a day, 7 days a week! If you have any questions about your Online Store purchase or account, or need help downloading your game, please contact Online Store Support (the Her Interactive Store at Digital River). If you purchased your game from another company’s website, you will need […]

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Return Policy

Returns and exchanges of new merchandise purchased directly from Her Interactive will be accepted within 30 days from the date on the packing slip. Computer software may NOT be returned if opened or unsealed and non-defective. You may exchange these items for the same item if the original is defective. New merchandise must be returned […]

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Return & Exchange for other Online Retailers and Retail Stores

The Her Interactive Return Policy provides returns or exchanges of new merchandise, within 30 days of purchase, ONLY if purchased directly from the Her Interactive Online Store. If you have purchased a Nancy Drew game with a defective disc from an online retailer (Amazon, etc.), or from a retail store (Wal-Mart, Target, Best Buy, etc.), […]

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The Deadly Device Strategy Guide

The Strategy Guide for The Deadly Device is only available in Digital Download (.PDF) format. It is not available for sale as a printed handbook. Digital Strategy Guides offer: – Instant Download – Mac, PC, & Mobile compatibility (with Adobe Reader) – Can be printed by customer – Full Color – Can increase Text Size […]

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International Shipping

International orders placed after 3:00PM CST (1:00pm PST) will ship the following business day. We ship to all countries except those with trade sanctions in place with the United States. UK Customers: Shipments to addresses in England, Scotland, and Wales select Great Britain in the Billing Information and Shipping Information menus. International Shipping options are: ● International Express = FedEx Express Tracking is included […]

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Order Status and Tracking Shipments

Click here to look up your order and get your tracking number. USPS (Domestic Postal) shipment tracking can be found by clicking on the tracking number on your order information page, or by visiting!input.action, and entering the tracking number. FedEx (Ground, 2nd Day, & Next Day) orders can be tracked at Simply copy and paste […]

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Shipping Options

The Online Store offers USPS and FedEx Shipping Options. ● Domestic Postal – USPS Postal Mail (5-7 business days) ● Standard Ground – FedEx Ground (3-5 business days) ● 2nd Day – FedEx 2nd Day (2 business days) ● Next Day – FedEx Next Day (1 business day) Shipping rates vary based on order weight and total shipping distance. All products ship from […]

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Online Store FAQs

The Her Interactive Online Store is new and improved! Please check these FAQs for information about the new store, and help with your purchases/account at the previous Digital Store. Q: How do I make purchases in the new Online Store?  A:  You can now purchase digital downloads and boxed games from the Online Store. Simply […]

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