April 5th, 2014
If you are shipping to an address outside the United States, custom and tariff fees may apply according to your country’s import laws. These fees are not collected by Her Interactive, and we do not have control of these fees.
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April 5th, 2014
When will my back order ship? Although we try to maintain inventory of all products in the warehouse, occasionally an item will be back ordered. Normally the product will become available within a week. You will receive an email as soon as your order ships. Keep in mind that you will not be charged until […]
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April 5th, 2014
After you place an order at the Online Store, you may notice that more than one line item shows up in your bank account/credit card account. Please be assured that you have not been charged twice for a single order. You will see an immediate pre-authorized/pending charge on your account for the total of the […]
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April 5th, 2014
You can mail in orders using the mail order form. Please print out and complete this form: Her Interactive Order Form.
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April 5th, 2014
You cannot change your shipping method once you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency and our system can no longer retrieve or change them.
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April 5th, 2014
You cannot change your shipping address once you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your […]
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April 5th, 2014
When you place an order in the Online Store a new order number is generated. This order number can be used to look up your orders from the Online Store Help Page. Under Quick Order Look Up, enter your order number and your account password. Alternatively, log in to your Online Store account. From the […]
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April 5th, 2014
If an older game did not install automatically on your Windows Vista or Windows 7 computer, use the instructions on this page to install your game manually. This page gives instructions for installing older games on Windows Vista/Windows 7 from a game disc. Click here for help installing older games on Windows Vista/7 from a […]
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Posted in:
#01 - Secrets Can Kill,
#03 - Message in a Haunted Mansion,
#04 - Treasure in the Royal Tower,
#05 - The Final Scene,
#06 - Secret of the Scarlet Hand,
#07 - Ghost Dogs of Moon Lake,
#08 - The Haunted Carousel,
#09 - Danger on Deception Island,
#10 - The Secret of Shadow Ranch,
#11 - Curse of Blackmoor Manor,
#12 - Secret of the Old Clock,
#13 - Last Train to Blue Moon Canyon,
#14 - Danger By Design,
#15 - The Creature of Kapu Cave,
#16 - The White Wolf of Icicle Creek,
FAQs,
Online Store - Physical Products,
PC
April 5th, 2014
Online Store Support is available 24 hours a day, 7 days a week! If you have any questions about your Online Store purchase or account, or need help downloading your game, please contact Online Store Support (the Her Interactive Store at Digital River). If you purchased your game from another company’s website, you will need […]
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April 5th, 2014
Returns and exchanges of new merchandise purchased directly from Her Interactive will be accepted within 30 days from the date on the packing slip. Computer software may NOT be returned if opened or unsealed and non-defective. You may exchange these items for the same item if the original is defective. New merchandise must be returned […]
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