Online Store – Physical Products Archives


Help! I’ve been charged twice for my Online Store order!

After you place an order at the Online Store, you may notice that more than one line item shows up in your bank account/credit card account. Please be assured that you have not been charged twice for a single order. You will see an immediate pre-authorized/pending charge on your account for the total of the […]

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You can mail in orders using the mail order form. Please print out and complete this form: Her Interactive Order Form.

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Can I Change my Shipping Method?

You cannot change your shipping method once you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency and our system can no longer retrieve or change them.  

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Can I Change my Shipping Address?

You cannot change your shipping address once you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your […]

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How do I look up my Order?

When you place an order in the Online Store a new order number is generated. This order number can be used to look up your orders from the Online Store Help Page. Under Quick Order Look Up, enter your order number and your account password. Alternatively, log in to your Online Store account. From the […]

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Windows Vista / Windows 7 Installation

If an older game did not install automatically on your Windows Vista or Windows 7 computer, use the instructions on this page to install your game manually. This page gives instructions for installing older games on Windows Vista/Windows 7 from a game disc. Click here for help installing older games on Windows Vista/7 from a […]

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Contact the Online Store

Online Store Support is available 24 hours a day, 7 days a week! If you have any questions about your Online Store purchase or account, or need help downloading your game, please contact Online Store Support (the Her Interactive Store at Digital River). If you purchased your game from another company’s website, you will need […]

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Return Policy

Returns and exchanges of new merchandise purchased directly from Her Interactive will be accepted within 30 days from the date on the packing slip. Computer software may NOT be returned if opened or unsealed and non-defective. You may exchange these items for the same item if the original is defective. New merchandise must be returned […]

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Return & Exchange for other Online Retailers and Retail Stores

The Her Interactive Return Policy provides returns or exchanges of new merchandise, within 30 days of purchase, ONLY if purchased directly from the Her Interactive Online Store. If you have purchased a Nancy Drew game with a defective disc from an online retailer (Amazon, etc.), or from a retail store (Wal-Mart, Target, Best Buy, etc.), […]

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The Deadly Device Strategy Guide

The Strategy Guide for The Deadly Device is only available in Digital Download (.PDF) format. It is not available for sale as a printed handbook. Digital Strategy Guides offer: – Instant Download – Mac, PC, & Mobile compatibility (with Adobe Reader) – Can be printed by customer – Full Color – Can increase Text Size […]

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