WINDOWS 10 – GAME INSTALLATION


This post gives instructions on how to install an older game disc onto Windows 10.

Please use the following instructions when trying to install on Windows 10

Make sure you’re logged on as an Administrator for your computer, temporarily disable your anti-virus protection (make sure to re-enable your anti-virus protection after the game download is complete), and manually install by taking the following steps:

  1. Go to your Documents folder and create a new folder. Name the folder with the title of the game.
  2. If installing from disc, insert game Disc 1 in your disc drive. Go to Start Menu > Computer Noteif installing from digital download skip steps 2 and 3.
  3. Right-click your CD-Rom/DVD drive and choose Open.
  4. Look for the Setup file (this file will display as Setup Application, Setup.exe, or Setup Launcher Installshield). Double-click this file to start the installation process.
  5. Move through the install process until you reach Choose Destination Location. Click the Browse button or Change button.
  6. Navigate to the game folder you created by double-clicking in the Directories box. Select C: drive > Users > User name > Documents > the game folder you created. When you have the correct Path,

choose OK.

  1. Continue forward with the installation process. When asked if you want to install DirectX, check “No, I will install myself.”
  2. Upon completion, click finish and exit setup.

You may also need to (specifically for games 3-5):

  1. Right-click the game icon that is now on your desktop, select ‘Properties’.
  2. Under ‘Properties’, click on the ‘Compatibility’ tab.
  3. Check the ‘Run in Compatibility Mode’ box and then select ‘Windows 98/Me’ from the drop-down menu.

 

Posted in: FAQs

148 responses to “WINDOWS 10 – GAME INSTALLATION”

  1. britt says:

    won’t let me install
    I click the setup icon and it won’t even open.

  2. Sarah says:

    Trying to install 14 last train to blue moon canyon on Windows 10. Tried the above instructions but it only gets to 13% and then says it successfully completed the install and to click finish. When I click finish it prompts me to put in 2nd disc. When I do that, it seems like it’s continuing the install but there’s no progress bar. Then the window disappears and when I put disc one in again to play it gives me an error and says it can’t find the path

  3. Alice says:

    I am trying to install Alibi in Ashes from a two-pack with The Deadly Device on Windows 10. I go through all the steps and it shows the progress bar filling up about 90% and then stopping. It won’t go past this point, and I have waited for hours. I have restarted the setup, and nothing changes.

  4. Scott says:

    I followed the instructions and when it prompts me to install direct x it doesn’t give me an option to select no I will install it myself.

  5. Meghan says:

    Hi, I followed the directions but they aren’t working for me. I’m trying to install the Nancy Drew volume 2 (2 pack- Captive Curse and Tomb of the Lost Queen) but it’s not installing. In both cases, it gets up to about 90 percent and then stops.

  6. Keith says:

    I’ve been battling to get a couple of old games installed on win 10. For example, Red Alert 2, where I bought the CD ROM game. When I follow your guidance, having temporarily turned off Avast, right clicked on the setup file to open as an administrator, I receive the following message: “Windows cannot access the sepecified device, path or file. You may not have the appropriate permissions to access them.” Any further advice would be gratefully recieved.

  7. Anne says:

    Hi I followed the instructions to download the game and it won’t let me open the game at all it just says that my system cannot play the right display mode for the game, shutting down. Please help

  8. bekah says:

    were is the computer app on windows 10? is it computer mangiment? Im not good with computers. Please reply soon.

  9. Grace says:

    This game wont download i am very frustrated i have tried a billion times and used all the steps!

  10. Grace says:

    NOOOOOOOOO IIIIIIII CANNNNNNTTT

  11. Grace says:

    Calm down remember to take deep breathes and think happy thoughts.

  12. Grace says:

    *deep breath* Ok i am ready to face this challenge once more

  13. Grace says:

    Good for you I am proud your doing great those anger management classes are paying off

  14. Grace says:

    *sighs* ARRRRRRRGGGGGGHHHHHH

  15. Mandi says:

    I received the Shadow at the water’s edge as a gift, but I only now have been able to try to install it. I was given the two disc installation and the first disc runs fine, but the second disc doesn’t install, and times out.

  16. Champagne says:

    I can’t play my digitally downloaded version of the game and i tried the steps. Help!!!!

  17. Emma says:

    Hi, I’ve used this trick on other computers before, but it is not working on my current one. I finish the installation and I never get an icon. I’ve tried both The Haunted Carousel and Last Train to Blue Moon Canyon multiple times.
    ok basically look. im 16 and i have no clue how computers work and i just really wanna play my favorite games again. ive played last train more times than i can count and im out of ideas. please help me.

  18. Jocelyn says:

    I’ve been trying to get White Wolf of Icicle Creek to install for Windows 10, but I keep getting a data error (cyclic redundancy check) about 10% into the installation. I followed most of the steps in the walkthrough, although it never asked me to install DirectX.

  19. Kayla says:

    Played danger on deception island & I never get prompted to eat clam chowder. Nancy asking for it never comes up.

  20. Allison Parker says:

    I have also bought the alibi in ashes and deadly device combo pack and it stops downloading about 90% while I try to install it on my up to date windows 10 computer. Seems like other people have had similar problems is there any possible way to actually installing it or is this some kind of joke? You’re saying email you but you havent given any kind of answer on this forum. Looks like I’ve wasted my money.

  21. Leah says:

    Hi everyone! I’ve found that when installing these games on Windows 7, 8, and 10, you need to have everything closed (no programs running). Close your internet browser, everything. That has been the key for me (I’ve tried installing with everything shut down except for my browser with these instructions and it didn’t work until I closed the browser), so print out these instructions and then close every program except the installer.

    • Kaylee says:

      Thank you so much!! I tried to install it and was waiting for an hour for it to load. Then exited out of my Internet and it worked in 3 seconds! I’m so excited!!

  22. gulzar says:

    How to install ipl07 fromDvd

  23. Anissa says:

    I’m trying to install Secrets Can Kill and after following these steps, it says that it doesn’t run the sound system I’m trying to use? Send help!

  24. CARMEN GONZALEZ says:

    Hello. I was able to install the games but I cannot play unless I insert the disk in the computer which is an inconvenience since I do not want to carry the games with me.

  25. Rodney says:

    The game works fine if you tell windows to us compatibility mode and choose windows 7.

  26. Lauren Boswroth says:

    I am trying to download curse of blackmoor manor but when i open the file it is empty, same with the secret of shadow ranch

  27. Yuhona says:

    Please help to install moh warfighter limited edition for windows 10 without origin required for processing

    • Little Jackalope says:

      Hello Yuhona! We only make and support Nancy Drew games. Please visit the other game company’s web site for their tech support. Thank you!

  28. April Averette says:

    I had the game for a while on my old PC. It was Windows 7, and now I have a new PC and it is Windows 10. I’ve tried several times to install the game and it won’t work. It goes through the entire installation process and finishes installing but never shows up on my desktop or anywhere else. But, when I go to settings and open the uninstall/modify apps thing, it shows up there for some reason. It won’t show up anywhere else so I’m unable open and play the game. I’m getting very frustrated because I’ve been playing this game for a long time and it reminds me of my childhood!!! I want to start playing it again so badly. Please help. The game is called “MySims” and it is not supposed to have a space in the title in case you were wondering.

  29. Shannon says:

    I’m trying to install Nancy Drew: Labyrinth of Lies. I inserted the disk and it’s completely blank. There is no set up files, nothing. Just an empty disk. Trying to autorun just gives me this message:
    D:\
    The directory name is invalid.

  30. Celeste says:

    I’ve tried installing Last Train to Bluemoon Canyon on Steam. I have the latest version of Directx and I have checked my video drivers. No matter what I’ve tried I still can’t install the game. Please help.

  31. playerknown says:

    I have a Windows 10 and i installed Battlestations but It wouldnt run…

    • Little Jackalope says:

      Hello playerknown! If you have a Nancy Drew game you are having trouble installing, feel free to email us at techsupport@herinteractive.com. We didn’t make the game Battlestations, so I would suggest contacting the company for their techsupport. Cheers!

  32. OC says:

    I bought a couple of the games on Steam recently and am running Windows 10. I did all the requisite updates to DirectX and tried all kinds of compatibility settings, but the game is still whining about me not having DirectX. I also tried to instructions on your page for installing DirectX. Is there something specific Steam users can do?

  33. Kelley says:

    I installed Treasure in the Royal Tower and I have done about everything I can do on my computer to get it to work. I don’t know if I should uninstall the game or try a different game. I’m completely clueless about what to do next.

  34. Kelley says:

    I tried to install Curse of Blackmoor Manor and I did everything above and it still didn’t work. Any Ideas?

  35. Elizabeth says:

    So I have one of the double disks (Two games in one disk) Phantom of Venice and Haunting of Castle Malloy. I put the disk in and it say’s it has to set up some kind of anit-virus wall (Thingy) first, I click install and it takes a while to download. Then after the next window popped up saying it will download the the two games. that instantiation finishes. But then nothing happens, no short cut icons appear on my desktop. nothing. the windows close and nothing happens.

    • Little Jackalope says:

      Hi Elizabeth! There is a chance you need to disable your anti-virus to let the game install. If you still have trouble after trying this, let us know in an email to techsupport@herinteractive.com.

      • Elastigirl says:

        It has nothing to do with the anti-virus. The 2003 software isn’t compatible with Windows 10. To fix this, right click setup.exe, and then select “Program Compatibility.” Run it as Windows XP (any service pack).

  36. Rose says:

    OK so I have a game program that allows me to download multiple games, and I recently downloaded Nancy Drew Curse of Blackmoor Manor, and it keeps telling me that I am missing a different program.

  37. Bethany says:

    Alright, so I am downloaded Nancy Drew The Creature of Kapu Cave and it downloads, but when I try to play it, it keeps saying I don’t have disk one in except I do. So I did what the instructions above say and now it wont read the game at all.

  38. Sarah says:

    Ok, so I was able to install Stay Tuned for Danger on windows 10 but at the end it says it is unable to play sound because they have changed the way sound is played and tells me to restart the game, but when i do that, and try to click the icon, it repeats the same message. I also have games 1(revised), 3-6, 8-11, 13-14, 16-27, and 29-32, and they all work fine. What do I need to do to get the game working?

  39. Tino says:

    Got Nancy Drew 4 Pack on Amazon, downloads but says Nancy Drew Engine has stopped when I start it up, and closes out. Any idea what to do?

  40. Sarah says:

    I have windows 10 on my laptop. Just purchased the 2 pack of Ghost of Thornton Hall and The Shattered Medallion. At first it wouldn’t even launch the installation at all. Now I got it to go through most of the install for ghost of Thornton Hall. It stopped about 90% of the way done. It’s just sort of sitting here for a long time. Any ideas on what to do differently?

  41. LU says:

    Help! It’s demanding for directx9. I can’t even finish installing.

  42. Nita says:

    Do you have better luck getting older Nancy Drew games installed properly when the game is digitally downloaded from herinteractive? I can see that many people have issues installing physical copies.

    • Little Jackalope says:

      Hello Nita, the problem isn’t entirely with physical or digital games, it’s with how old the game is. As long as the user installs according to the additional help in the FAQ posts, all the games we have to offer will work on newer computers.

    • Okiegirl81 says:

      I have 3 nancy drew 2 packs and each one has 2 games on one disc. Im able to install and play everyone of em except tomb of the lost queen. Its the only game that gives me “data error: cyclic redundancy check” during the installation

    • Lisa says:

      I just downloaded Ransom of the seven ships, phantom of venice, and castle malloy. None of them will play on my windows 10 computer. The download and install just fine, but when I click on the short cut to play game, they don’t even open.

  43. Ashley says:

    I followed the instructions given and my game (Nancy Drew The Phantom of Venice) still won’t work. I was never offered to install DirectX. The launcher will come up but the game won’t open.

  44. Jack says:

    I have secret of the scarlet hand and I’ve done everything said here and it still pauses at 14%

  45. Serena says:

    I am trying to download last train to blue moon canyon . It goes through all the steps to install it and it says it is downloaded successfully but it won’t let me play it. It says that was unable to find a direct x device. I have installed directx 11. It does this for all of 4-13.

  46. Gabriell Cullen says:

    Hi,I’m having trouble downloading Stay Tuned for Danger. It keeps saying bad window version and severe. Please help me out.

  47. Haleigh says:

    I have been trying to download “Message in a Haunted Mansion” from a purchased link I got on Amazon and I can install it fine (or so it seems) but when I click on the icon it says:
    “Fatal Error – Could not MapandLoad” – I’ve tried to uninstall and re-install so many times I’ve lost count and don’t know how to get it to work. I am on a PC and previously played “Warnings at Waverly Place” without any issues so I’m not sure whats going on with this one. Please HELP ME!!

    • Little Jackalope says:

      Hi Haleigh! If you are having trouble with your purchase from Amazon, feel free to reach out to Amazon’s customer support. If you downloaded the game from our web site, we can help you get the install started.

  48. Q-bert from Atari ain’t be working with that there Windows 10. I mean shoot, I like installed it in compatibility mode and it still be messed up real bad. What else should I done do? Oh well, at least it be making a nice coaster for me coffee. Thanks for all the instructions above.

  49. Carolyn Champion says:

    I am trying to download Nancy Drew’s Shadow Ranch on Windows10 and can’t. Please help

  50. Final Scene says:

    Hi LJ! I am trying to install Nancy Drew #5: The Final Scene from a disc. I got the setup program to run but cannot get the actual game to run/open. Instead it gives me an error that states, “ERROR – incorrect path to INI file-.” Please help, and thank you!

  51. Jessica Kolton says:

    I own every game and im having sillilar problems ghost dogs worked but the next game wount load

  52. So I got Message In a Haunted Mansion a while ago and I have a physical copy and once I reinstalled all my games on my parents computer, I installed it and every time I try to click on it the icon it won’t open it, it’s the only ND game I have that doesn’t work! I managed to get thorough instructions 1-3 but whenever I click on set up it won’t start loading all I got was “An Installation support file could not be installed”.

  53. Bill says:

    It is clear that there is a issue with running Her Interactive games on win10. Why is Her Interactive not working to resolve?

    I continue to have issues loading every game I try installing on my daughters PC!

  54. Ashley says:

    Hi there, I’ve been trying to install Message in a Haunted Mansion and it doesn’t give me any of the usual install pages. It only gives me the message “allow this to make changes to device” to which I choose allow and then a menu screen pops up giving me the option to “Modify, repair, or remove”. I have tried using modify, which it just states that the game is installed and sends me to a finish screen but does not allow for game play. I have also tried repair, which runs a task bar that seems to be loading information and files, then it sends me to a finish screen, which again does not allow for game play. I have not tried the remove button out of fear that it’ll erase the contents on the disk by accident. Is there anyway that you can help me resolve this problem. I remembered being so scared of this game as a young teen and id like to see how id hold up now as an adult. Thank you very much!

    • Little Jackalope says:

      Hi Ashley! If you have the game disc, feel free to go ahead and choose “Remove” and let it uninstall completely. Then follow these above instructions when re-installing it. If you still have trouble, please email us at techsupport@herinteractive.com and let us know what’s happening on your machine. Thanks!

  55. Brendon Miller says:

    Hello, I am trying to install the White Wolf of Icicle Creek AND Alibi in Ashes using the disks I just bought. It goes about half way and then stops. It says “Error, your device/hard drive is not ready.” What do I need to do so that I can download them?

  56. Sagun says:

    I downloaded Spiderman shattered dimensions game andbbwhen I start the game after installation it showed an error to PLEASE INSERT THE DISK . I have Windows 10 please tell what to do

    • Little Jackalope says:

      Hello Sagun! We can offer support for our Nancy Drew PC/Mac games, but are unable to assist with the Spiderman game. Please check out the game’s web site FAQs and email their techsupport. Thanks!

  57. Josie W says:

    I’ve tried several time to install older Nancy drew games on my new computer with no success. Are there newer versions that might work. I tried the instructions on the website but still no luck

  58. Clarissa says:

    I have tried several times to get my recent download of Phantom of Venice to open but every time, it starts to open and then immediately closes. I have tried everything but still can’t get it to work. I have emailed tech support and no reply. This is becoming way more frustrating than it should be!

  59. Heather Bowe says:

    Hey guys, if any of you have issues where your computer won’t let you download your Nancy Drew game because it says that your device is not ready, You should download Direct X 9.0. I had the same issue with Nancy Drew: The Deadly Device. I downloaded Direct X 9.0 and The Deadly Device finally downloaded. I hope this helps you guys.

  60. Colin says:

    i went with the full disc installation and i ran into an error that says “This installation option requires 3417 m and only 2047m are available on the target drive. free up space or install to a location with more room” ….. i know i have enough space and i’m going to ignore the error. Am i doing the right thing?

    • Little Jackalope says:

      Hi Colin, make sure to empty your trash/recycle bin on your computer, then try installing. You will need the 3414 MB to properly install the game. If you have trouble or any other questions, please contact us at techsupport@herinteractive.com. Thanks!

    • Little Jackalope says:

      Hello Colin, make sure to empty your trash bin on your computer, then try installing again. If the error pops up, try installing on a different hard drive that has enough space.

  61. Beth says:

    Hi, I’m trying to install one of the Nancy Drew games off of Shockwave.com, and it keeps telling me that DirectX hasn’t installed correctly. I have a Windows 10 laptop. What should I do?

    • Little Jackalope says:

      Hi Beth, try contacting Shockwave’s tech support team for some help. If they can’t fix it, you can always order from our site. I’m not sure what causes their installer issue. 🙁

  62. BILL says:

    INSTALLING ALIBI IN ASHES ON WINDOWS 10,INSTALLS OK,PLAYS OK BUT AM NOT ABLE TO FIND
    ARTICLES IN THE POLICE MAILBOX.CAN PUT THEM IN BUT THEY ARE NOT THERE FOR NANCY TO GET.

    • Little Jackalope says:

      Hello Bill, if you believe this is a technical bug, please email us at techsupport@herinteractive.com and let us know about it. But check your task lists, talk to all characters, and see if Bess, Ned, or George have items in their inventory that they need to drop off in the police drop off bin, then phone call Nancy and switch to her to open the bin. If the items are not appearing, this sounds like a bug.

  63. I have tried emailing techsupport@herinteractive.com but I am not getting any Replies. The exact email I keep sending is

    It installed fine, but now it won’t let me access it… Either it loads and loads until it just stops, or it says “Error, access to path denied”. Please help me AS SOON AS POSSIBLE!!! I am trying to access Nancy Drew: The White Wolf of Icicle Creek. I bought a 4 pack disk on Amazon. It includes The Secret of Shadow Ranch, Legend of the Crystal Skull, and Curse of Blackmoor Manor. I am using Windows 10. The error message says “Please report the following error to Her Interactive Technical Support. Error: Access to the path ‘C:\Program Files (x86)\Nancy Drew\Nancy Drew Central\installed.xml’ is denied”…

    • Little Jackalope says:

      Hello Brendon! We have found three emails from you that came in the weekend and will reply shortly. We have alerted our tech support to keep an eye out for emails in case we missed any. Our team is in the office Monday-Friday and do not regularly answer emails over the weekend. Thank you for your patience! (And be sure to include techsupport@herinteractive.com to your contacts list so our replies do not go to the junk folder. Thank you!)

  64. Alem says:

    Actually, all pc games are for windows 10 and other OS-es in Compatibility tab, you’ll need to change into the ”Windows XP Service Pack 3” option…

  65. Katie says:

    I followed the instructions and was able to successfully able to install Danger on Deception Island and play the whole games with no problems, but I am unable to open Stay Tuned for Danger. I have followed the instructions for installation, but it won’t open. I also noticed during instillation that I had no option for DirectX. I purchased both of these games from this website. I absolutely adore ND games. STFD is the only ND game I haven’t played yet. What else can I try?

  66. Carolina Visscher says:

    I have emailed many times, bought the download for castle Malloy 3 times and still not working and no replies to help. Getting pretty upset here..

  67. KitterValt says:

    For folks on Windows 10 still having trouble getting the older games like Message in a Haunted Mansion to play, its not enough to run it in compatibility mode Windows 98/Me
    (I wish I could show a screenshot)

    While still in the compatibility tab in properties you should also

    -Check the Reduced color mode box and scroll the select bar for 16-Bit usually, its in the game requirements

    -Then check the Run in 640×480 resolution box just under the Reduced color mode scroll bar

    To be safe I also have Run as Admin checked as well.

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