Contact the Online Store

Online Store Support is available 24 hours a day, 7 days a week!

If you have any questions about your Online Store purchase or account, or need help downloading your game, please contact Online Store Support (the Her Interactive Store at Digital River). If you purchased your game from another company’s website, you will need to contact their support for assistance.

Contact Online Store Support using their Contact Page. Please allow 24 hours for a response.

Email Online Store Support at

Call Online Store Support toll-free at 866-585-3251.
Phone support hours: 8am – 5pm Monday – Friday CST


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8 responses to “Contact the Online Store”

  1. Rhashanna McCombs says:


    I purchased Shattered Medallion on 5/13 order number 13125751122. I have been able to play the game up until today. When I open the game, the title screen will display but the options to start new game, load, etc…will not appear. I redownloaded the game but this did not help. I am unable to still play the game. Please help. Thanks.

  2. emily brittingham says:

    I am trying to use my 20% off promo code coupon that I received in the mail for suggesting friends. I have entered the promo code multiple times and it still does not want to work.

  3. Stre924 says:

    I have a number of ND games that I purchased through the Apple App store that will bounce on the bottom of the screen on my Mac when they are selected, but then will not load. I have contacted Apple and have not been able to solve the issue on their end.

    • Little Jackalope says:

      I’m afraid you’ll need to keep trying to contact Apple if you purchased from them.
      If you purchase from us, we can certainly help you get situated. 🙂

  4. Gwendolyn Bradley says:

    I purchased Warnings at Waverly in November 2013 and it says that I am only allowed to download it for 30 days. So if I want to play it do I have to re-buy it or can I just pay the fee to make it available longer? Order # . I had to move so I no longer have it on a computer that I can access and would really love to play it. Thanks for your time.

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