Install does not start when I put the disc in the drive!
If inserting the game Disc/Disc 1 into the disc drive does not start installation, the Autoplay option may be turned off, or the disc drive is having trouble reading the disc.
If you are trying to install games #24 and higher, check whether your computer has a DVD drive.
If installation does not start on its own after inserting the Disc/Disc 1 in the drive, install the game manually:
1) Insert the Disc in your disc drive.
2) Go to your Start Menu > Computer (or My Computer in Windows XP).
3) Find the CD or DVD drive that contains the disc. Double-click to Open. A new window will display the contents of the game disc.
4) Find the Setup file (this file will display as Setup Application, Setup.exe, or Setup Launcher InstallShield). Double-click this Setup file to start installation.
5) If install still does not start and you have more than one disc drive on your computer, try using the other disc drive to install the game.
Was this solution helpful? Did it solve your issue? If not, please contact our Technical Support team at email@example.com.
I am trying to install the 2nd disc of the Last Train to Blue Moon Canyon and it will not load. It keeps asking for a path.
Ah, I believe newer computers have problems loading older games. Take a look at this FAQ post: http://www.herinteractive.com/2014/04/windows-vista-windows-7-installation/ and if this doesn’t help, email us at firstname.lastname@example.org with the problem and we can help!
I too have the same problem with the witcher game. Did you get the solution for your problem?please let me know
Hi Thawfeeq! We don’t have any game with Witcher in the title. Is it a Nancy Drew game you are trying to install? If so, please contact us email@example.com and let us know what game and operating system you are on. Thanks!
When I load the disc 1 for Trailer of the Twister, Windows Installer starts, but always stalls. Eventually it says “Not Responding”. I have my firewall and virus protection turned off, I have Windows 7 on my computer, and I’ve even adjusted the compatibility mode to Windows XP just in case that helped. But it still stalls. I think I’ve played this same game on this very computer in the past, so I don’t get it. Why won’t it load this time? Other game discs load and install just fine. I only have one disc drive on my computer, by the way.
Hi Amy! Another possibility is the amount of space you have available on your hard drive. Contact us at firstname.lastname@example.org with this issue and we can help further.
Having problems installing Legend of the Crystal Skull on a windows 7 computer. I have used it on a laptop with windows 7 and it installed fine. However, on the desktop the run screen pops up and when I click on it nothing happens.
Hi Amy! There could be something else wrong…would you please email us at email@example.com so we can help? Thanks!
This is the same exact thing that is happening to me. What ended up being the problem?
I try to download Secret of the Old Clock and it doesn’t work. It says “Unable to open CAL or CIF TREE file. Check the path in your .ini file”
Hi Maryssa! Please contact us at firstname.lastname@example.org so we can help. Thanks!
Trying to install White Wolf of Icicle Creek, and it keeps telling me that there is a feature error. Any suggestions? It worked a few months ago on a different computer, and I even followed your steps for a newer computer.
My computer is not reading “danger on deception island” at all. My laptop is a Toshiba with windows 8. I played “the final scene” recently, it wouldn’t install automatically when I put it in the DVD drive, so I followed the instructions on how to manually install it. The situation I’m having now is nothing like that. Please help!!
Hello Ermanerm! Please contact us at email@example.com and we can help walk you through this. Thanks!
My automatic installer wont open when I put “Warnings at Waverly Academy” in the drive. But I am using a MAC…
Hi Emily! Please contact us at firstname.lastname@example.org and we can help figure this out. Thanks!
I have the 2 pack Nancy Drew Alibi in Ashes and The Deadly Device I put the disc in and nothing I looked on my computer and it says I have a dvd and cd rom but it will not read it Please help
Hi Kimberly! Please email us at email@example.com and we can help. Thanks!
I’ve installed the game twice now and it keeps saying
Unable to get property focus of undefined or null reference as an error. I have no idea what that means
Hi Forrest! Please contact us at firstname.lastname@example.org so we can help you better. Thanks!
hey im trying to install assassins creed syndicate but the disk only installs uplay and not the game…after uplay installs it starts downloading the game..pls help
Sorry Maverick, but we can only help you with Nancy Drew games. Try UbiSoft’s web site tech support. 🙂
Have the 2 pack disk with deadly device and alibi in ashes. It promos me to install and I have tried to install both games…either one will start installing and the loading bar gets about 80% of the way there and then nothing..I can hear/feel the disk spinning and the computer isn’t frozen. Tried canceling, restart computer, and try again. Disk is brand new nothing wrong with it. Help
Waited 30 minutes on this last try and it still isn’t doing anything
Hi Faith, please contact us about this at email@example.com so we can help you further. Thanks!
What did they tell you to do, Faith? Mine is doing the same thing.
For anyone wondering about this same question, I emailed support and their response was the following: “Legacy Games is the producer of the two-pack with The Deadly Device & Alibi in Ashes. Legacy has indicated that installation is slow and has asked that we have customers wait about 30 minutes or so, after it seems like the game has stopped installing, and the installation should complete. Optionally, you may copy the setup folders for each game to your desktop and install from there to minimize this lag time.”
Hi! I bought Message in a Haunted Mansion maybe 3 years ago at Target and its a newer looking cd. I know this is an older game, but my laptop wont recognize the cd when I put it in.
Hi Marla! Check out the other FAQ posts, like this one here and try these instructions. If you have trouble with this, please contact us at firstname.lastname@example.org so we can help. Thanks!
This really helped when I was trying to install Spore
Im trying to play danger by design but after I downloaded it said that I have to insert disk 1 and I did but it won’t let me play it. I tried doing what you said but it doesn’t work 🙁
Hi Abby, if you are still having problems, please email us at email@example.com so we can help you further. Thanks!
I’ve been replaying all my ND games recently on my new Windows 10 64-bit MSI Apache Pro laptop and have been able to play them all successfully (except Stay Tuned for Danger) up through Warnings at Waverly Academy, with only a few hiccups. Early on I began making a folder for each game before installing and that solved most of my initial problems. Now I’m trying to install Trail of the Twister and it says, “E:\autorun2.exe The file or directory is corrupted and unreadable.” I’ve played this same game previously on another laptop and it worked fine then. I clicked on the Compatibility Troubleshooter and got this message: “The specified path does not contain a valid program. Please select a valid program (ending with .exe or .msi).” I did some maintenance on my computer yesterday and wondered if maybe my DVD drive wasn’t working properly, so I tried installing the next game in the series, Shadow at the Water’s Edge. It installed with no problems. I sent a message to Tech Support on the 2nd of August & also posted on the Tech Support forum, but haven’t had any response to either, so I’m trying again here. Hopefully, you can help me.
Hi Beth! When you sent the message to Tech support, was it an email to firstname.lastname@example.org? If so, we’ll take another look. (There’s a chance it may have gone to spam.)
It was from the HER Interactive website, on the support page where there’s a place to send a message like this one.
when i inserted the disc it display content but it put crack on it instead of proceed to install
Hello Davido, if you are still having trouble, please contact us at email@example.com so we can help you further. Thanks!
Finding difficulties in installing not all but some CDs which requires mannual effort. I hope this tweak/guidelines be helpful. I will apply tjis tech tomorrow morning in my PC.
Thoughts from Nepal.
I recently bought a five pack of used Nancy Drew games and when I try to install them it doesn’t work. My computer always tells me to insert the disk. I can play it with the disk in, but I would like to install them so I can play them without the disk.
Hi Mickey! Would you please email us at firstname.lastname@example.org and let us know what your operating system is? Thanks!
I bought hp laptop with GTA 5 it came with 7disc it will start the download process up till disc 5 and then it gives a error
Hi Roderick, which Nancy Drew game are you trying to install? Would you please email us at email@example.com and also let us know what operating system your HP is using? Thank you!
there isnt setup button in there what should i do?
Hello qeti! Would you please email us at firstname.lastname@example.org and let us know which games you are trying to install and what operating system you are on? Thank you!
cANNOT INSTALL THE DEADLY DEVICE. I HAVE WINDWOS 10. NEED DETAILED INSTRUCTIONS AS I AM NOT REAL COMPUTER LITERATE.
Hello Vallery! Would you please email us at email@example.com for further help? Thanks!
I’ve been having problems after inserting disk I have tried autoplay but nothing happens. I was about to try it manually but I see nothing that says setupfiles. Other disks work.
Hello Bean, would you please email us at firstname.lastname@example.org and let us know what game you are trying to install, and let us know what operating system you are on, too? Thank you!
Were you able to figure it out cause Ive been trying to install Sims 3 on my Toshiba laptop and it is doing the same thing and I can’t figure it out.
Hello Lorallie! We can help you install our Nancy Drew games if you send us an email, but for the Sims games I suggest checking out their tech support at https://help.ea.com/en/the-sims/the-sims-3/.
I keep trying to install assassins creed iii but the installer doesn’t start and there is no setup file
Hello jj57! We can help you install any of our Nancy Drew games, but I would recommend checking the FAQs or forums on the Assassin’s Creed web site.
Hello I recently brought Dungeons & Dragons Stormreach, D&D Dragonshard and D&D Daggerdale. My Tomb Raider installed perfect. However the other 3 will load to the title menu screen and then nothing. You think I might have to uninstall Tomb Raider Underworld to install one of the other PC games mentioned. I have Windows10. Thanks.
Hello Erick, are there any Nancy Drew games we can help you install? If not, I recommend checking out the company’s Tech support for help with those titles, since we weren’t involved with those games. 🙂
I am trying to Install an OFFICE cd … not a game. I have a new PC.
Hello Alan, we can help you install any of the games we offer on our web site. Are you trying to install Microsoft Office on your machine? If so, I recommend heading over to the Microsoft Office FAQ site or contacting their customer support.
The installation is well but when I clicked open on the app is says the origin cannot be found and after installation should I take the DVD straight away?
Hello Panda! Would you please email us at email@example.com and let us know which game you are trying to install? Thanks!
INstalled The Creature of Kapu Cave. After successfully installing, it says to put disk one in to play. After putting in Disk 1, and pressing OK, nothing happens. Re-installed and also checked compatibility mode to 98/me, and still Nothing happens.
XP Professional 2002, Svc Pack 3. 4GB RAM.
Can you tell me why it won’t start?
Hello John! Would you please email this information to firstname.lastname@example.org so we can help you out further? Thank you!
I’m wanting to play older Nancy Drew games and I have downloaded the wineskin software to play the games that I have (Captive Curse, Sea of Darkness, Ghost of Thornton Hall, Wolf of Icicle Creek, etc.) and I’m not sure what I’m supposed to do. I’ve already watched the tutorial video for setting it up but I’m still having issues.
Hi Emily! While we cannot help much with wineskin, we can however help with your game installation. Email us at email@example.com and we’ll see how we can be of assistance!
I insert an exercise disc, it loads, but nothing happens
Hi C M Conrad! If you are still having trouble with your installation, please email us at firstname.lastname@example.org with the game you are trying to install and the operating system you are using.
I have the DVD version of Nancy Drew Curse of Blackmoor Manor. It Will not run on a windows 10 DVD equipped pc. I have tried several ways but it is not responding. there only 2 files on the disk and they are not install disks. There is only one disk in the case.
Hi Stephen, Do you have the computer DVD version or the tv DVD version? This game is tricky as we made versions that can run on the TV AND a computer.
I. Put. In. Disc. In. My. Tower. Won’t. Show. I. Have. Put. Disc. On. Tower. Why. His. This