Please follow these steps to help ensure a successful download:
Log in to your Online Store Account. You can download by clicking the Begin Download button on the Order Details page. Click the Begin Download button once only. Do not double-click.
If a prompt appears, click on Save (or Save File or Save Link As). Do not click on Run yet as this this can cause download problems. Do not rename the download file as this can cause installation problems.
We recommend that you save the file to your Desktop. You can save the download file anywhere you like, but please be sure to note that location.
Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%. Allow the status bar to reach 100% before you try to run the game.
Once the file is completely downloading, double-click to start game installation.