I’m stuck in a game!

Technical Support does not provide game hints or tips. Sometimes, you may think there is something technically wrong with the game because you can’t progress further. In our games you usually can’t “move forward” until certain other steps are completed.

First, check for steps that you may have missed – talk to other characters, search for inventory items or new locations, read every clue (including the ones in your inventory!), and solve puzzles and mini-games.


If you are still stuck, try one of the following resources:

  • Check the Hint System and Task List in-game. Depending which game and level you are playing on, the Hint System or Task List items may not be available.
  • Purchase a Strategy Guide from our Online Store. These guides are a great resource for navigating our games, solving the puzzles, and even finding hidden content!
  • Check out the Her Interactive Message Boards. We created our Message Boards as a place for Nancy’s fans to work together to solve the puzzles, and they have blossomed into a fun, friendly community.
  • Search online for a walkthrough. We can’t guarantee the accuracy of any walkthrough you find online, but many of our players have found them helpful.


Was this solution helpful?  Did it solve your issue?  If not, please contact our Technical Support team at techsupport@herinteractive.com.


35 responses to “I’m stuck in a game!”

  1. Alanis Ellingson says:

    In Tomb of the Lost Queen, is it possible for me to still get Jon Boyle’s notes? Lily has already called him and I did not get them then. I think I need them before I can proceed in the game but I don’t know how to get her to leave. I look on the FAQ page but could not find an answer.

    • Little Jackalope says:

      Hi Alanis! The message board is the best place to find your answer. The FAQ is for technical help, like if your computer won’t install a game. (And yes, you can still get Jon’s notes, but you might need to do some more snooping around and talking to characters first.)

  2. Robiezoey says:

    In Silent Spy, I forgot to get this shears when I was supposed to, now I can’t go back and get them. What do I do now? Thanks!

  3. Emily Easton says:

    I am stuck on white wolf and i am not able to talk about Lou about the bone. It tells me in the task list to ask him about it but every time i ask there are no options. thanks for the help 🙂

  4. Kristine Reed says:

    Hi there, I am stuck in #30 Shattered Medallion. I have try many times to get Kiri’s accident to happen, I can not get it to occur and I have look in the forum for this plus I have walk away and retry by entering the area. And the event has not occur at all.

    • Kristine Reed says:

      Also to add on to this I can not post in the forums or I would ask for help there from members. I not sure why exactly it is blocking me from even seeing a post for help in the board.

  5. Elizabeth says:

    Hi When starting a new game I can not get rid of the previous achievements from the first game. I want to start over but it’s no fun when the achievements won’t reset!

  6. Shannon says:

    I’m stuck with Sea of Darkness! I saw Gunnar go off somewhere with the dinghy but I forgot to check his chair while he was gone (so I did not get the coaster under his mug). Now, he is always there and he will not go out again! How can I get the coaster now? No one in the town will talk to me.


  7. Allie says:

    Hi. I’ve played Labyrinth of Lies several times. I’ve listened to every single recording that appears on Melina’s computer, but no matter how many times I listen, I never get the Previewer award. I’ve read that there are additional recordings in the bonus edition (that I don’t have) and because of that, I can’t get the award. Is that true? And if not, how do I get the award in the regular edition?

  8. Jessica says:

    Im playing Tomb of Lost Queen, and I’m trying to put the Amulet together. It says to right click to rotate the pieces. I’m trying to do that, but the pieces aren’t rotating.

  9. Kylani says:

    I’m not sure if there’s a patch for this, but I’m stuck in Haunting of Castle Malloy. About halfway through the game, Nancy goes into the phone booth, puts the calling card in the slot, and then the game freezes. The cursor still moves but nothing happens when I click on anything and I can’t get Nancy to leave the phone booth. I haven’t been able to play the game in years because she’s stuck in there!

  10. Marlayna E Andrade says:

    I am stuck on the stone puzzle in Waverly Academy, the pieces won’t rotate no matter what I do.

  11. Karen says:

    Deadley Device. I have entered component 5.5 but Mason’s designs are not showing?

    • Little Jackalope says:

      Hello Karen! If you are stuck, please refer to the Message Boards for hints and tips, and to check if anything else needs to be done first. If you still have trouble, check out the many YouTube walkthroughs. If you think there is a glitch in the game, please report it to us at techsupport@herinteractive.com. Thank you!

  12. Dustin says:

    I am playing the updated STFD and trying to input the employee number but – key wont go in and putting it in as just one big number doesn’t work either.

    • Little Jackalope says:

      Hi Dustin. Keep in mind the login name, too. There is a middle initial the consider, if I remember correctly. For more help, please visit our message boards for hints and tips. Thanks!

  13. Bonnie says:

    Even though I have keyed in the correct number and clicked the button at the top between numbers, the carriage clock will not open. This is in the Secret of the Old Clock game.

  14. Ellen S says:

    I am playing Last Train to Blue Moon Canyon on Windows. I purchased the digital download and everything was fine. I am now stuck in a conversation as it won’t let me click on a response for Nancy to say in the conversation. My cursor still moves around and the background noise is still playing but it will not let me click on any response. Is there another way to click on a response? I haven’t saved it yet and do not want to restart.

  15. Kif says:

    I am stuck in Warnings at Waverly Academy, when I go to look at the book from the special collections cabinet Nancy cannot click on it, therefore I don’t know it’s locked and cannot progress

  16. Paola Toto says:

    Hi, I playing castle malloy game and on puzzle to charge the lantern there is a glitch the ring goes down (like melting on top the other until goes flat) it is a known glitch, do you have a fix to that problem yet?

  17. david says:

    can somebody send a saved game of ghost dogs with all the bugs

  18. Stripes says:

    In The Silent Spy, when you have to make the tartan to get into bridgets phone, I copied what Michael Gray did step by step, but the game won’t accept my answer.

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