Sound Problems
While playing your Nancy Drew game, you may experience one of these issues:
• An error is displayed that says your sound settings are being changed
• No sound plays during the game
• Poor sound quality or sound “cuts out” while playing
• Sound plays very fast
These problems can occur if the sound card drivers installed in your computer are not compatible with DirectX 9.0.
1) Ensure that your speakers are attached to your computer, and adjust volume if necessary. Check that Mute is not turned on.
2) Ensure that your computer display properties are set to High Color 16 bit.
3) Check in Device Manager that your sound card drivers are running correctly. To open Device Manager:
Windows 7: Go to Start Menu > Control Panel > System and Security > System > Device Manager
Windows Vista: Go to Start Menu > Control Panel > System and Maintenance > Device Manager
Windows XP: Go to Start Menu > Control Panel > Performance and Maintenance > System > Hardware Tab > Device Manager
Then click the plus sign next to Sound, video and game controllers to view the brand and model of your sound card. Check for alert flags (red cross, yellow exclamation mark, or black question mark) displayed next to this device. If any alert is displayed, contact your sound card manufacturer for assistance.
For more troubleshooting, see the Windows Support page for your OS (external Microsoft links):
Windows 7: Sound Card FAQ’s
Windows Vista: Fixing Common Sound Problems
Windows XP: Troubleshooting Device Conflicts in Device Manager
4) Update your sound card drivers to the latest version. Even brand new computers may ship with outdated drivers, and many performance issues can be easily resolved by updating device drivers. We recommend that you download drivers directly from the device manufacturer’s website (over your computer manufacturer’s website).
You can find brand and model information for your system devices in Device Manager, or by running the DirectX Diagnostic Tool.
Note: The third-party products discussed in this article are manufactured by companies independent of Her Interactive. Her Interactive makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
hello my name is Hannah and I have been playing Nancy drew games for a long time and have never had a problem but today after downloading my latest one I went to play it and the game screen was playing very fast and the characters where talking over each other and this has never happened before, my sound card is working fine I just don’t know what to do. I would hate to have to send it back. please help
This is strange, I’ve never heard of that happening. Hannah, would you please email techsupport@herinteractive.com so we can help narrow down the issue? Thanks!
Yeah Hannah the exact same thing is happening to me and I have no idea how to fix it. Does anyone know how to install DirectX 9.0 on your computer btw?
Im having a problem with my game sound. My computer is completely up to date and the sound runs fine on everything but my nancy drew game. I play it through steam but my other steam games are running fine too.
Hello Emily, would you please email us at techsupport@herinteractive.com and let us know which game(s) you are having trouble with? And please let us know what operating system you are on, thank you!
Were you able to fix this? It’s happening to me too.
Afternoon. I have an audio issue when it comes to Stay Tuned For Danger, whereas everything plays with a static noise in the background. Ive tried muting one or two items to see if its only one thing thats affected or if several combos cause the problem (ie having the sfx on affects the music or having music and sfx on affects the voices) but the static sound is present on sfx, music and voices. I have Windows 10 and a physical disc copy of the game. Also i have several other ND games but this is the only one that has given me this problem
Hello! Have you tried installing with the instructions in the video found on the Stay Tuned for Danger page? If those instructions don’t help either, please contact us at techsupport@herinteractive.com, thank you!
I looked at the video, but it mentions if you are installing a digital copy of the game. I actually have the physical disk, so i am uncertain if the procedure would work for me
It worked for us under one test with the disc, so we may be able to help you out. Would you please contact us at techsupport@herinteractive.com and let us know if the video installation guide worked or not? Thank you!
hey so we just got the new game and we are at the beginning where the cut scene is and we cant here a thing the computer we are using is a windows 10 home can someone please help us?
Hello Scott! There are advanced settings within the game you can adjust, but if those don’t help, please contact us at techsupport@herinteractive.com so we can help identify the problem better. Thanks!
I am having trouble with the sound. when I play via my speakers every thing is fine but when I use my 7.1 surround sound headset the only thing that plays is the music.
Hello! Would you please email us at techsupport@herinteractive.com and let us know which game and what your computer operating system is? Thank you!
I have using Beats Handphones will work for the Secrets Can Kill and Stay Tuned for Danger to play.
Hello, I recently started playing tomb of the lost queen (downloaded from steam) and the first time I played it worked fine, no issues, but now when I open it there is no sound in the game, the volume for everything is turned up. the ‘her interactive’ intro plays loudly but after that, it is all silent. I’ve tried everything I can to fix it but with no luck.
Hi Cyllene! Would you please email us at techsupport@herinteractive.com and let us know your computer operating system when you mention this? Thank you!
I have Windows 7 and I’m trying to play Secrets Can Kill but every time I try to open the game, a message that says “Nancy Drew is unable to play sound for you. We have changed the way we play our sound and now the game is shutting down. Please restart the game and have fun!” But every time I restart the game, that message still pops up. I really really wanna play this game and would like some help figuring out this problem! Please help!
Never mind! I figured it out! I had to plug in some headphones and it works!