If you have Norton Antivirus or Security software installed and you experience one of the following problems: • The game “hangs” during installation • Game reports missing Cif/CalTree or other files are inaccessible • Invalid Chunk File Format error is displayed • Game reports missing ddraw.dll Your Norton Antivirus software may be preventing normal installation. […]
Patches to correct graphics problems are found under the Games category of the Tech Support FAQ’s. Click on the Games category (at left), then click the game you are having a problem with. If a patch is available for this game, it will be listed there. You can also search the Tech Support FAQ’s by […]
The “Object Reference” error can occur when the Nancy Drew Central file becomes corrupted, often by installing an older game after a newer one. To fix it, delete the Nancy Drew Central folder, located here: C:Program FilesNancy DrewNancy Drew Central. Make sure to only delete the Nancy Drew Central folder. After the folder is deleted, […]
If you are unable to uninstall the game from the Control Panel using Add/Remove programs or Uninstall feature, a partial or failed installation of some files is preventing normal installation behavior. Use the Uninstall Tool in the game folder or the Nancy Drew folder. If given the option to Modify, Repair or Remove, choose Remove. […]
If saved games don’t show game progress, won’t load, or were accidentally overwritten, a failed installation or corrupted file may be preventing games from saving correctly. Uninstalling and reinstalling the game should fix corrupted files. Before uninstalling, copy your saved game folder onto the Desktop. Then delete the saved game folder. The saved game folder […]
This error message is displayed during installation: ISDX_ERR_BADWINDOWSVERSION-entry not found in the string table The ISDX error occurs when the game installer is trying to install an older version of DirectX over a newer version. During game installation on the Screen Setup Type, change the default selection from “Yes, install DirectX” to “No, I will […]
Beginning with game #25, Alibi in Ashes, Nancy Drew Central (NDC) will no longer be added to future games. This means you won’t be able to launch installed games from one location anymore. You’ll need to launch the game from the usual installed program locations: (a) game shortcut icon on your desktop, or (b) Start […]
Our games on disc from #24 The Captive Curse and higher are on DVD-Rom. This means that you need a DVD drive on your computer to install them. If the game disc for games #24 or higher appears blank or is not recognized by your computer, the problem is usually caused by putting a DVD […]
When you place an order in the Online Store a new order number is generated. This order number can be used to look up your orders from the Online Store Help Page. Under Quick Order Look Up, enter your order number and your account password. Alternatively, log in to your Online Store account. From the […]
To find the download link for your game or strategy guide, first look up your Order. You can use the Quick Order Look Up, or Log In to your Online Store Account and click on My Order History under My Account. Click on the yellow Order Number to view the order. On the Order Details […]
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