Frequently Asked Questions


Installation Instructions – Mac

How to install Nancy Drew Games on Mac. 1) Insert disc in drive, or open .DMG file from your digital download. 2) Installer will open. Click Installer icon or text to start installation, then click Continue from Introduction. 3) Agree to License Agreement. 4) Enter Registration Code (click here for help finding and entering your […]

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Posted in: FAQs, Installation, Mac

The Deadly Device System Requirements

Minimum System Requirements for The Deadly Device on PC (Windows) Operating System: Windows® XP/Vista/7 – 1.5 GHZ or greater Pentium 4 CPU or equivalent class – 512 MB of RAM – 3 GB or more hard drive space – 128 MB DirectX 9.0 compatible video card – 16 bit DirectX compatible sound card – 4x […]

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The Deadly Device Strategy Guide

The Strategy Guide for The Deadly Device is only available in Digital Download (.PDF) format. It is not available for sale as a printed handbook. Digital Strategy Guides offer: – Instant Download – Mac, PC, & Mobile compatibility (with Adobe Reader) – Can be printed by customer – Full Color – Can increase Text Size […]

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Windowed Display on Screens Smaller than 1024 x 768

Nancy Drew Games from #26 and higher display in 1024 x 768 resolution. On computer screens with a display height of 768 pixels or less, when the Game Option is set to Windowed mode, the game Taskbar may extend past the bottom of the computer screen or behind the Windows Taskbar (on PC). There are […]

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The Deadly Device: Text or Images Appear Distorted

In The Deadly Device, text and images can appear distorted when playing on a computer with a display resolution set below the game resolution of 1024 x 768. If the resolution is lower than 1024 x 768 (for instance, Netbooks are often set to 800 x 600), the game graphics are shrunk to fit the […]

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Download is too Slow, Interrupted, or Received 5001 Error

Digital Downloads for our games do not use a download manager. This means that it is important to allow the game file to completely download through your browser. Depending on which game you are downloading, even with a high-speed connection it can take several hours to download a 800 MB – 3 GB file. Make […]

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Downloading The Deadly Device – PC Only

The following information applies to the digital download of The Deadly Device for PC only. It DOES NOT apply to the digital download of The Deadly Device for Mac, or any other PC or Mac downloads. The Deadly Device on PC will download using a Download Manager. The Download Manager is a fast, easy, and […]

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Mouse Cursor Lags, Wanders, or Flickers

While playing a Nancy Drew game, your mouse cursor may move erratically or slowly or seem to flicker. This is usually caused by an outdated video driver. Updating your video card driver can help with this problem. To determine your video card model and manufacturer, please follow the instructions below to run the DxDiag file: […]

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Posted in: FAQs, Graphics, Mouse

How to View the Digital Strategy Guide (PDF) While Playing Game

First, before starting the game, open your digital strategy guide and maximize the PDF. Leave it open when you start the game. While you are playing the game, if you want to reference the strategy guide, press one of the “Windows” buttons on your keyboard (located on either side of the space bar, it has […]

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International Shipping

International orders placed after 3:00PM CST (1:00pm PST) will ship the following business day. We ship to all countries except those with trade sanctions in place with the United States. UK Customers: Shipments to addresses in England, Scotland, and Wales select Great Britain in the Billing Information and Shipping Information menus. International Shipping options are: ● International Express = FedEx Express Tracking is included […]

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