Installation Instructions – Mac
April 5th, 2014
How to install Nancy Drew Games on Mac.
1) Insert disc in drive, or open .DMG file from your digital download.
2) Installer will open. Click Installer icon or text to start installation, then click Continue from Introduction.
3) Agree to License Agreement.
4) Enter Registration Code (click here for help finding and entering your code). Click Continue.
5) Leave Destination Folder as default, or manually change Destination Folder. Click Continue.
6) Click Install.
7) Click Close after installation is complete.
Recent Macs have no Disc Drive. Apple allows you to install games by inserting your the disc into another computer and the Mac downloads the files. Will this work with Nancy Drew?
Hi Jackson! It should be able to work that way as well, but if you still have problems with it, contact us at techsupport@herinteractive.com
I’ve tried to install, but the installation doesn’t seem to complete. whats wrong and what should i do? also its on a mac
Hi Kate, would you please email us at techsupport@herinteractive.com? Be sure to mention which game you are installing, thanks!
Hello I am currently trying to install the disc for tomb of the lost queen and every time I put the disc in it just spits it out and won’t start the download. Is there any way i can download it online then insert my mac code
Hello Daniel, would you please forward this issue to techsupport@herinteractive.com? Thanks!
If I buy a older Nancy Drew game at the store will it work on my Mac? Or if I got an old Nancy Drew game as a download would it work on the Mac?
The box will say either PC or PC/MAC on the cover. Games #22 + are all Mac compatible. If you have any questions, you can email us at customerservice@herinteractive.com and we can help!
Will the older games (#1-#22) be available for MAC in the future? There are so many that I still haven’t played!
Hi Brittany, at this time we don’t have plans to remaster the older games and make them compatible with Mac. We are too busy working on our newest game. 🙁
I am getting this error message:
“Nancy Drew – The Captive Curse Installer” can’t be opened because the identity of the developer cannot be confirmed.
Hi Sheila, wold you please email techsupport@herinteractive.com so we can help you? Thanks!
I’m trying to install The Silent Spy onto my macbook. When I enter the installation code, nothing happens. The program won’t allow me to click continue. I’m connected to the internet so I’m not sure what the issue is. Any help would be welcome!
Hi Jessica! Would you please contact us at techsupport@herinteractive.com? We can help!
can you let me know if they helped you out, i am having the same exact issue… maybe you can help sooner thanks a bunch
Hi Bailee! If you are still having trouble, feel free to contact us at techsupport@herinteractive.com so we can help you further. Thanks!
Mine did the same thing, and the fix was super easy. I assumed the “0” was an “O” in the code. Once I changed it to “0” I was able to install. Might not be the same for everyone though.
I bought some of the electronic downloads last year. i recently got a macbook but the games are for windows. is there a way i can still play them or do i have to buy them all over again?
Hi Kelsey! Yes, the digital games are specific to Pc or Mac, so your current digital downloads for the PC will not run on the Mac. 🙁 If you have any more detailed questions, feel free to email us directly at techsupport@herinteractive.com! Thanks!
My mom has a windows pc and I have a Macbook air (no disk insert) how can we buy the game once and both benefit from it?
Depending on the game, you could buy the physical copy, install on the PC, then copy the digital file to the Mac. Please email us at techsupport@herinteractive.com and we can answer your questions with more detail, thanks!
i purchased the game and i am trying to download on to my mac laptop
i keep getting a message that says “it id not supported on this type of mac”
i was able to play the last game on this mac book pro
Hi Danielle! Please email us at techsupport@herinteractive.com so we can help!
I purchased the labyrinth of lies and I am trying to play the game. It downloads but when I try to play it it “quits unexpectedly”
This is odd… would you please contact us at techsupport@herinteractive.com with this issue? Thanks!
I am having the same issue
Hi Robyn! Would you please email us at techsupport@herinteractive.com so we can help you further, thanks!
I am having the same problem ? Did anybody figure it out ?
Despite having required specs for Nancy Drew Sea of Darkness, the game quits unexpectedly without loading. My daughter has contacted tech support without useful assistance. This is apparently a common problem for Mac users and Apple says it’s a Herinteractive problem. If this can not be corrected by her interactive, may I please request my money back? Thank you very much.
Could you tell techsupport what it was that didn’t work? If we can’t get it fixed, please contact us at customerservice@herinteractive.com, thanks!
Hi,
I’ve owned three Nancy Drew games for years now and recently I got a new laptop after my old one died. My new laptop doesn’t have a disc drive so I can’t insert my three CD’s into my computer and install them. For other games not made by HER Interactive I’ve been able to download a manager from their website, considering I already own the games, and just enter my code. From then on I’ve been able to play the game without the disc. I was wondering if there’s anything like that for my Nancy Drew games or if there’s another way I could possibly install my games without having to install the discs.
Thanks
Hi Emma! Please contact us at techsupport@herinteractive.com. We can help give you some ideas to work on trying. 🙂
I accidentally bought a nancy drew game for windows instead of MAC, si there any way I can change the format?
Contact us at customerservice@herinteractive.com and we can help!
When I try to install ‘Tomb of the Lost Queen’ on my Mac, it says: You can’t open the application “Nancy Drew-Tomb of the Lost Queen Installer” because PowerPC applications are no longer supported. But I thought that all games with PC/MAC on the front cover work on Macs. What do I do?
Hi Susannah! The games will work only on Macs/PCs, not the Powerbooks or PowerPCs. For more info and some extra help, contact us at techsupport@herinteractive.com.
the “copying files” of the installation process has stopped on 4991 out of 5743. it was going so fast and then it stopped. are pauses in this part of installation normal?
Sometimes it can be slow depending on your computer. If you have any issues, please contact us at techsupport@herinteractive.com!
Hi there! I’ve been playing Nancy Drew games since Stay Tuned for Danger came out, and I’ve since then collected all of the games! But I recently changed from PC to Mac, so I can’t play them anymore. I know that games older than 23 are not compatible with Mac, but I’m wondering if there’s any way to transfer or trade the PC version for the Mac version. It would be such a bummer if I couldn’t play these games again (especially since I haven’t found all those gosh darn Easter eggs yet!).
Thanks for your help!
Hi Rikki! Unless you have a Mac that is dual-PC/Mac, the older games will not work on your Mac. Sorry! Unfortunately the older titles were never made compatible for Mac. 🙁
Got Labyrinth of Lies for Christmas…have a 2015 MacBook Air 11 Inch have no problem installing the game but when I try to run the game it says it “unexpectedbly quit” and even when I click reopen it does not work. Very disappointed.
Hi Chelsea! That shouldn’t be happening, would you please email us about this at techsupport@herinteractive.com? Thanks!
I am Having the same issue with all of my Nancy Drew Games on my Mac book air!!!! did this ever get resolved?
Hi Jillian! Please contact us at techsupport@herinteractive.com if you are still having issues. Thanks!
Did anyone ever figure this out? Can you tell me how to do it? I just wanna play my game and am having the same problem ;-;
I got Sea of Darkness for Christmas, and am just now trying to install it on my MacBook Pro. I have played many games on my Mac before, and currently have LOL installed on it. When I inserted the disk to install SOD, it made a funny noise for a few minutes and then quit – the installation window didn’t pop up. I dug a little deeper into my Mac and found the disk in my computer area. It told me that the disk needs to be repaired, but it wouldn’t let me repair it. I’m update the software on my computer now to see if that has anything to do with it. It also did this with my Shadow at the Water’s Edge PC/Mac disk that has also never been installed on my Mac. What could be going on? Thanks!
Hi Emily! That sounds odd…would you please email us at techsupport@herinteractive.com so we could help further? Thanks!
installed sea of darkness and no activation code received , very disappointed. now i have to wait till i get a code from you to be able to play. this shouldn’t happen
Hi Gabe! This is odd indeed. If you purchased from our site, please email us at techsupport@herinteractive.com with your name and order number if you have it, and we shall help you get this working. Thanks!
I’ve owned all the Nancy Drew games and recently I got a new laptop after my old one died. My new laptop doesn’t have a disc drive so I can’t insert my CD’s into my computer and install them. For other games not made by HER Interactive I’ve been able to download a manager from their website, considering I already own the games, and just enter my code. From then on I’ve been able to play the game without the disc. I was wondering if there’s anything like that for my Nancy Drew games or if there’s another way I could possibly install my games without having to install the discs.
Hi Jessica! Did you purchase the games from our site? We may have a few ideas for you. Could you please email us at customerservice@herinteractive.com so we can help? Thanks!
Hi,
I have a MacBook Air (11-inch, Early 2015) running Mac OS Sierra vs. 10.12.3. I have a 1.6 GHz Intel Core i5 processor and 4 GB 1600 MHz DDR3 memory. Also Intel HD Graphics 6000 1536 MB. I bought Nancy Drew the Silent Spy from BigFish Games but it will not run. I just get an error message when I launch. Any help?
Thanks.
Hello Vivian, would you please relate this information to techsupport@herinteractive.com so we can help you further? Thank you!
Hey, got sea of darkness at christmas and it asks for an installation code?! I did not receive an installation code with my game :(. I have never had to do this in the past with other games, is this installation code business new? What do I do if I don’t have an installation code??
Hello Lena, this is a Mac computer requirement and we have obliged and included codes with each of our physical disc’s inserts. Did you order the game from our site? Email us at customerservice@herinteractive.com and we can help you further. Thanks!
Hi I’m using a new IMac and I can not get the mouse to turn items around or like in Sea of Darkness I could not solved the Captain word puzzle until I used a PC mouse.Any suggestions
Hi Cynthia! When you say “turn items around” do you mean like in puzzles with objects that rotate? Have you tried right-mouse clicking? (If you still have trouble, please email us at techsupport@herinteractive.com.)
Hi I am trying to install labyrinth of lies and it says right after I press install “Nancy Drew – Labyrinth of lies installer wants to make changes. Enter an administrator’s name and password to allow this.” then it wants me to put a username and password what do I do here because I don’t really understand what its asking. please help!
Hello Cole, would you please email us at techsupport@herinteractive.com with this issue? Thank you!
Hi HER!
I have all of your games, and I have a new mac laptop I want to play them on (at least the ones >26). I don’t have a CD drive, so I opened put the CD into another computer and secure copied (scp) the files to my mac so I could install the game. The files transferred, but now that they are on my computer, the installer doesn’t open 🙁
What can I do if I have the files but can’t open the installer?
Hello Hope! WOuld you please email us at techsupport@herinteractive.com and let us know which games specifically you are trying to install and what your Mac operating system is? Thanks!