International orders placed after 3:00PM CST (1:00pm PST) will ship the following business day.
We ship to all countries except those with trade sanctions in place with the United States.
UK Customers: Shipments to addresses in England, Scotland, and Wales select Great Britain in the Billing Information and Shipping Information menus.
International Shipping options are:
● International Express = FedEx Express
Tracking is included on this FedEx option, 1-3 business day service
● International Economy = FedEx Economy
Tracking is included on this FedEx option, 2-5 business day service
● International Postal = USPS (***No Tracking Available***)
Serviced by Mail on the Move. This option is made available to our international customers to provide a less expensive option; however, there is no tracking available. You will receive an email confirming that your order has shipped, but there will be no tracking information and delivery date will not be available. (“NotTraceable” may appear in the Tracking Number field; however, this just means that the shipment cannot be tracked.)
Note: International Postal orders can experience delays of up to 4 weeks (sometimes longer) due to customs and delivery regulations in the country of delivery. Please contact the Customs Agency in your country for more information. As of May 2013, we have been informed that there is an ongoing backlog at Canadian Customs, so Canada orders may experience an additional delay.
Shipment Tracking: Access your account to track your order from our Shop page at https://www.herinteractive.com/shop-games/all-games/. Click on the white button for “Account Sign In” on the left hand side, then log in using your email address and password. Once logged in, click on the link for “Online Store Support & FAQs” on the bottom left. From there, you can either click on the link titled “My Order History” under the “My Account” section, or enter your order number & password in the “Quick Order Look Up” section on the upper right side and click “find order”. Your tracking information will be stored here.