Download is too Slow, Interrupted, or Received 5001 Error

Digital Downloads for our games do not use a download manager. This means that it is important to allow the game file to completely download through your browser. Depending on which game you are downloading, even with a high-speed connection it can take several hours to download a 800 MB – 3 GB file.


Make sure to follow the Download Instructions to start your download correctly.


If your download is too slow, cuts out or drops before the file is completely downloaded, or if you receive Windows Error Code -5001 : 0x80070002, take these steps:

• Disable your browser’s pop-up blocker
• Enable your browser to accept 3rd party cookies
• Use Internet Explorer on PC, and Safari on Mac
• Click the Begin Download button only once, then wait for download prompt to appear. Do not double-click.
• Each time the Begin Download button is clicked counts as a download attempt
• If a prompt appears giving the option to Save or Run, always choose Save

*Image shown using Internet Explorer. User experience may differ.

• Wait for the download to complete 100% before trying to install
• Download only one game at a time
• Browsing the internet or streaming content while downloading a game will significantly increase download times. Try to limit other online activity while downloading
• If you are on a wireless (wifi) connection, either switch to wired internet, or get as close to the wireless router as possible to avoid a lost signal

 

Was this solution helpful?  Did it solve your issue?  If not, please contact our Technical Support team at techsupport@herinteractive.com.

 

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47 responses to “Download is too Slow, Interrupted, or Received 5001 Error”

  1. Kristi P says:

    Can I download a game on a jumpdrive, to then be put on my computer, or does it have to be downloaded direcly to a computer?

    Thanks.

  2. Stephanie says:

    I’ve tried downloading it to my macbook a couple times and it keeps coming up with an error message.

  3. ben berlin says:

    i started downloading three games and my computer shut off and now the game are gone

  4. John Eggleston says:

    Hi Her!
    I just bought Danger on Deception Island and whenever I press the “Run” button it comes up with this error. I don’t have Internet explorer, only Firefox. What do I do? I did the other things it told me but it proved ineffective. Thanks for the help! 😀

  5. Sofia S. says:

    What do you do after the installer is downloaded?

  6. Amanda says:

    No link in order history to download, nor does my order number work when I try and search. Already contacted techsupport twice with no reply for days and called customer service.

  7. Tammy says:

    Sea of Darkness download error says DMZ function needs enabled on my router???

  8. Lily says:

    I downloaded 3 games i tried to download one again and it says it has too many download attempts. i have windows 9

  9. Hi! My name is Charlotte Berry. My older sister used to play these games and buy them the second they came out and I would always enjoy watching her play them or play them myself. As she has moved to college, she left me with the possession of them. It has come to my attention that some of the older games are missing their installation codes. Is there any way I could get a *new* installation code for these sets of games? The game list is a bit long and I understand if you cannot give me all of them.

    Warnings at Waverly Academy

    Legend of the Crystal Skull

    Last Train to Blue Moon Canyon

    The White Wolf of Icicle Creek

    Danger on Deception Island

    Secrets Can Kill (Remastered Version)

    The Haunted Carousel

    Ransom of the Seven Ships

    The Captive Curse

    The Creature of Kapu Cave

    Danger by Design

    The Phantom of Venice

    Message in a Haunted Mansion

    The Hauntings of Castle Malloy

    Thank you so much for making these games a reality!! I’ve enjoyed these so much through out the years!

    *I purchased these games through the Herinteractive website

    *They are all physical disks

    *I play these on a Mac PC

    *I did not have the error message come up. My problem was not having the activation/installation codes

    • Little Jackalope says:

      Hello Charlotte, not all the games were made Mac compatible and therefore do not include installation codes. However, there is a work around to get the PC only games to run on a Mac, using a program like wineskin or bootcamp. Would you please email us at techsupport@herinteractive.com and let us know what type of computer you have and the operating system so we can help you out further? Thanks!

  10. Ali says:

    I recently purchased a digital copy of The Haunting of Castle Malloy, I clicked download and it says it will take anywhere between 11-13 hours. Is this normal? I understand it may take a while but that seems like a very long time. Thank you!

  11. Devin says:

    Can I play on an iPad Air 2… if so do I download the digital cooy?

    • Little Jackalope says:

      Hello Devin! Only our Codes & Clues app and Nancy Drew: Ghost of Thornton Hall app games run on iPads. Which one are your referring to?

  12. Kimberly says:

    Hi I just downloaded The Silent Spy on the Mac and never received an installation code. Do you know where I can find it?

    • Little Jackalope says:

      Hello Kimberly! It would be located in the confirmation email after purchasing the game. It will be a 20-character code found under the term “Digital Rights”.

  13. Katie says:

    I bought a PC download of Alibi in Ashes. I have tried to download the game 4 times. It failed twice and then the last two times, stays on 0% for a long time then said it was finished downloading. When I go to install, I recieve the 5001 error message. I have followed the directions very carefully, and don’t know what else to do. Please help!

  14. Erin says:

    I purchased Midnight in Salem as a digital download. When I try to launch the game, it never loads. An outline of a creepy, broken down home shows up, but the circle just keeps spinning…and spinning…and spinning. It’s frustrating to spend $20 dollars on a game that I can’t play.

    • Little Jackalope says:

      Hi Erin! Would you please email us at techsuppor@herinteractive.com and share with us what your operating system is? Be ready to share more details about your computer, just in case. Thank you!

    • Bri says:

      This same thing happened to me but I never got an outline of a house. My screen just remains black with the colored wheel populating every once in awhile. Emailed customer support and technical support and no response. Waste of 22$ when I can’t even open and play the game……

      • Little Jackalope says:

        Hello Bri, I apologize for the delayed response. We are backed up on email responses, but are trying hard to get to everyone. Please keep an eye out for our response soon!

  15. Karri Compton says:

    The download manager says the game is at 100% and the run file when done box is checked, but it’s stuck there and will not start the game. If I click Run, it asks if I want to delete everything and I don’t. I just want to play!

  16. Ashley Carroll says:

    Hi, I recently purchased Trail of Twister Mac download, I attempted to download the game a few times unsuccessfully and now get an error message saying too many download and it will not let me download the game now. I have emailed tech-support and customer service and have not heard anything back. I also was on hold for over an hour trying to find a solution. If anyone can assist or point me in the right direction, that would be gratefully appreciated. I love Nancy Drew games and have played all the games multiple times since I was 10!

    • Little Jackalope says:

      Hi Ashley! I’m sorry you are having trouble with your download. We are a bit backed up on our emails, so please keep an eye out for that soon! Do you know why the first downloads were unsuccessful? Did you get an error message? Are you connected to the internet via a cable or via wifi? Slow internet can be a major cause for an issue.

  17. Tina says:

    I recently purchased Salem at Midnight and Ransom of the seven ships, both downloaded and installed without any errors but ransom of the seven ships does not open. Salem at midnight was really slow to load but once i was in the main game it was fine – any ideas why the other game wont open – i have downloaded it twice and installed it twice..thanks

  18. Lucia VanEss says:

    I am trying to download on a chromebook but can’t because it just shows a download in my files. Then, when I try to open the download, it tries to open it with a sketch app that I have. How do I download it? Do I need to download a download manager?

  19. samantha Caste says:

    I downloaded Salem and everytime I launch it take at least 10 minutes to get to the main screen. Then when I’m actually ‘able’ to play it’s extremally glitchy and doesn’t process the game well.

    • Little Jackalope says:

      Hi Samantha! If you are able to get to your game settings from the main menu, try setting the game graphics and resolution to Low. If you’d like help in making sure your computer is powerful enough to run the game, feel free to reach out to us with question at techsupport@herinteractive.com.

  20. Brielle Evans says:

    This morning i purchased the digital copy of “The Deadly Device” and while the Strategy Guide downloaded immediately with no issues, the game itself will not download. It’s starts to and after less than 100mb it says the network connection was lost…even though my laptop is hardwired to my internet. I am using a MacBook with OS High Sierra 10.13.6. I emailed support, they sent back a generic message with the same ‘suggestions’ that are on all the FAQ pages and i’ve already tried (yes, my pop up blocker is disabled and i waited a long time). When i click ‘Begin Download’ again, it doesn’t resume the original download, it starts another one, then stops again. I tried to reply to support asking for more help, but got an automated message saying support is only available M, W, and F 9am-5pm. Can anyone help me? please please please! I’ve downloaded ND games before with no issues

    • Little Jackalope says:

      Hi Brielle, thank you for replying back tot he email address saying you tried those tips/instructions. Keep any eye out for our response so we can help narrow down what the issue may be. Thanks!

  21. Melissa H. says:

    Hello,

    I have two questions.
    1. If I download Midnight in Salem onto my computer, then someday I need a new computer – will I still have access to download the game again? I’ve always purchased the physical games at a store, so this is new to me.

    2. I have a PC with Windos 10, so naturally the older games do not work on it. Do I need to buy them again? Are the old games made compatible with this ability to download digital copies?

    Thank you in advance.

    • Little Jackalope says:

      Hi Melissa, I recommend saving all the game files to a jump drive or external hard drive large enough to back up your digital copy. That way, if you ever uninstall the game, you can still re-install it. Also, there is a way for you to install the older Nancy Drew games on your Windows 10 PC! Click here to read our FAQ post on how to do so!

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