Patch – Shadow at the Water’s Edge: Delete Channels on Recorder; Tea Ceremony Labels

A single patch is available for two problems:

1) Cannot delete channels on the recording device when all channels are full.

2) Item name labels missing during Tea Ceremony.

NB: After installing the patch based on PC or Mac directions below, open your saved game where the problem occurred. For the recorder, listen to all the channels again before proceeding. For the Tea Ceremony labels, the missing labels are returned to the menu on the right-hand side of the puzzle screen.

PC USERS ONLY: Download and install the patch from the Shadow at the Water’s Edge game folder: Shadow at the Water’s Edge Patch 1.0.2 – PC Only

MAC USERS ONLY: Your computer must have an active internet connection. The patch will automatically open an update window the next time you start the game. Run the update and the patch will automatically install. You do NOT need to download the PC Patch on this page.


36 responses to “Patch – Shadow at the Water’s Edge: Delete Channels on Recorder; Tea Ceremony Labels”

  1. Kaytee Cook says:

    Still having an issue with deleting the recordings. I have a mac and am not sure if it is supposed to fix itself.

  2. Cate says:

    This patch isn’t working for me either; I’m a PC user. I tried listening to the recordings – all of them – again, then deleting the empty ones, but it didn’t work. Is the patch still valid?

  3. Victoria says:

    I’ve already emailed tech support but yet have received a reply.

    I’m a MAC user and there was no patch update when I installed my game and yes I have internet connection. My game just starts right up.

    I’d like to be able to finish the game I spent money on. That would be just the greatest seeing as how I’m hung up in the story because of this glitch and can’t do anything but play sudoku.

    • Little Jackalope says:

      When did you send the email? I’ll have tech support look for this again. (The office was closed yesterday and no one is on on the weekends).

      • Jeannine says:

        I have the same issue, i got the email from tech support last week saying to follow the instructions on this website (link was in the email) but here it says if you’re a MAC user the update window will pop up when the game is started … but it never does – id like to get my money back if this doesn’t get resolved. thank you

  4. Tiffani says:

    I’ve also downloaded the patch, twice actually, and it still isn’t working. I would like to be able to finish the game that I bought and I am unable to do anything else until I can get those recordings deleted. I emailed tech support and haven’t heard anything yet.

  5. Caroline says:

    I am also a Mac user and I am stuck on the recordings being full as well. Has this problem been figured out yet?

  6. Amanda says:

    In the master sudoku, in the middle box i have something wrong, but I can’t erase any of them since I have already completed the box. In the bottom row I wrote a number that is already in the box in the bottom right.

  7. Erica says:

    I have the same issue with the recorder it is full and I need to erase the channels so that I can record the correct areas.

  8. Cheyenne says:

    I am still having a problem on the Mac with this. Plus the game seems to be automatically saving so I can’t restart from my second chances.
    However, I have the game downloaded from Steam, any chance the patch will end up going to them?

  9. h says:

    Shadow at teh water’s edge hangs up in 2 places when Nancy is talking to Miwako at the desk. 1 is when she asks how she and Rentaro are getting along? The game gets stuck…

    Before that, when she is talking to Miwako about the guests leaving and the games getts stuck repeating “Trust me, Oh”….

  10. Jasyoung says:

    Was there ever an answer given about the recordings not being able to delete on water’s edge? I can’t pick up the argument with the recorder and I have 2 slots left and don’t want to use them if I don’t have to

  11. Mika says:


    Have a Mac, just downloaded the game a few days ago, but still having issues deleting channels. Emailed support a few days ago but haven’t heard back. My sister and I would love to be able to finish the game!

    • Little Jackalope says:

      Hi Mika! Our internet and web site was temporarily down for a few days, but we are now back up. Thanks for your patience! We will get back to you soon.

  12. Eric says:

    Have a PC. Patch downloaded and installed. Didn’t work. What is wrong and what do we need to do?

  13. Bess says:

    Has anyone found the patch for this game for Mac computers? Not sure how to download it. I am unable to delete recordings on the recorder. Help!

  14. Rachel, Hannah, and Dad says:

    We have Shadow at the Water’s Edge and the patch for the recorder is not working. The recorder is full and we can’t delete recordings. We are on a Mac laptop with system 10.11.6. The game worked fine until this problem. Also, we have internet access.
    Thank you for your help,
    Rachel, Hannah and their dad

  15. Anna says:

    I think the download popped up prior to my needing it in the game- at the time I didn’t have space on my laptop for the update so I ignored it… now I am stuck at EVP spot. I was curious if there is a way to re-initate the download? It keeps popping up when I load the game but I can’t download it 🙁 Thank you!

  16. Kathryn says:


    I bought this game when it first came out nearly a decade ago and it always worked fine on my old MacBook white, but now I am playing it on my MacBook air and the game keeps crashing when I go to Yumi’s computer for the first time and click one of the shapes to do the password. This never crashed on my old laptop, so I am wondering why it’s doing so now. Is there a patch for this?

    • Little Jackalope says:

      Hi Kathryn! Shadow at the Water’s Edge will not run on Mac Mojave or Catalina operating systems. 🙁 If you are on an older operating system and still having trouble, please email us at so we can help you out further. Thanks!

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