If you have Norton Antivirus or Security software installed and you experience one of the following problems:
• The game “hangs” during installation
• Game reports missing Cif/CalTree or other files are inaccessible
• Invalid Chunk File Format error is displayed
• Game reports missing ddraw.dll
Your Norton Antivirus software may be preventing normal installation.
Disable Norton while installing the game. Steps for temporarily disabling your software will vary depending on which Norton product you have. Check Norton Support for instructions for your specific product.
Once Norton is disabled, uninstall and reinstall the game. Please check our Installation FAQ for more help.
Note: The third-party products discussed in this article are manufactured by companies independent of Her Interactive. Her Interactive makes no warranty, implied or otherwise, regarding the performance or reliability of these products.