April 5th, 2014
Children’s Online Privacy Protection Act of 1998 To ensure your child’s safety, the COPPA (Children’s Online Privacy Protection Act of 1998) law was created so that companies cannot collect personal information from children under 13 without parental consent. COPPA form is available here: https://www.herinteractive.com/parents-consent.php Please fax (number below) or mail the consent form to Her […]
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April 5th, 2014
You cannot change your shipping method once you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency and our system can no longer retrieve or change them.
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April 5th, 2014
You cannot change your shipping address once you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your […]
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April 5th, 2014
If the paddle for the Barnacle Blaster game in The Haunted Carousel lags or moves erratically, it means that the current video card driver installed on the machine does not correctly support DirectX 9.0. Her Interactive does not offer a patch for this specific problem. Updating your video card driver, or using a video card […]
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April 5th, 2014
You may receive this error message during installation or when you try to run your game: Error Code 12121: No 32-bit video mode found. Card is unsupported. This error message indicates that the video card being used does not meet the minimum requirements, or that the video card driver needs to be updated. Right-click on […]
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April 5th, 2014
Windows Error 2753 occurs during installation or uninstallation when a file in the Temp folder is recognized as a duplicate of a file in use. Clearing the Temp folder can resolve this error. 1) Open your Start Menu. 2) If you are using Windows XP, select ‘Run,’ and type in %TEMP% then hit Enter. If […]
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Posted in:
#02 - Stay Tuned for Danger,
#03 - Message in a Haunted Mansion,
#04 - Treasure in the Royal Tower,
#05 - The Final Scene,
#06 - Secret of the Scarlet Hand,
#07 - Ghost Dogs of Moon Lake,
#08 - The Haunted Carousel,
#09 - Danger on Deception Island,
#10 - The Secret of Shadow Ranch,
#11 - Curse of Blackmoor Manor,
#12 - Secret of the Old Clock,
#13 - Last Train to Blue Moon Canyon,
#14 - Danger By Design,
#15 - The Creature of Kapu Cave,
#16 - The White Wolf of Icicle Creek,
#17 - Legend of the Crystal Skull,
FAQs,
Installation,
PC
April 5th, 2014
Use the Uninstall Tool in the game folder or the Nancy Drew folder. If given the option to Modify, Repair or Remove, choose Remove. If the Uninstall Tool is not available for this game, go to Start > Search and search by game title. Delete all results. After uninstalling the game, search again by game […]
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April 5th, 2014
After installing The White Wolf of Icicle Creek, the Demo version of the game runs instead of the full game. Uninstall the White Wolf of Icicle Creek Demo. Once the Demo is uninstalled, install the full game as normal.
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April 5th, 2014
Although you can download the game Setup file to any location on your computer, the recommended location is the Desktop. If the file was not saved to the Desktop, check the default download location for your system, such as your Download folder. If you still cannot find the download file, go to Start – Search/Search […]
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April 5th, 2014
The flower puzzle in Aunt Eloise’s safe appears as a blank wooden box with nothing inside. No sliding puzzle pieces are available. If you do not see any puzzle pieces, please download and install the ndsck1.exe patch by taking the following steps. 1. Download attached file: ndsck1.exe 2. Save the file to the Secrets Can […]
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