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Updates:
Need Technical Support for Nancy Drew Games? Search by game title or keyword, or check the FAQs for help:
- Game Help: for game-specific help, including patches.
- Installation: for installation instructions and help with errors.
For more help email techsupport@herinteractive.com
For non-Tech Support questions, including Orders and Feedback, check the Contact Us page.
Online Store:
HeR Interactive has a new Online Store!
Learn more at the Online Store Support & FAQs, or Login to your Online Store Account.
Tips for a Successful Download:
Read here for detailed help downloading your Digital Download game if:
- You are using Wi-Fi, Satellite or a dial-up internet connection
- You are not sure if your game downloaded correctly
- You received a “No mountable file images” or “.dmg” error after downloading to Mac
- You received a “-5001” Error after downloading to PC
Click Here for instructions on backing up your game files.
Finding Orders Purchased Before November 26, 2024
⚠️Previously, past orders through the Digital River platform were available to access. Digital River is now no longer in business and all orders, sites and pages, links, and contact information through Digital River is inaccessible. Please reach out to customerservice@herinteractive.com to resolve issues with HeR Interactive purchases prior to November 26, 2024.
Compatibility:
Apple / macOS
Games #22 – #32 with 32-bit programs are no longer supported by 2019 and subsequent Apple versions Catalina, Big Sur, Monterey, Ventura, or later. Games #33 Midnight in Salem and #34 Mystery of the Seven Keys are not affected by this change and will run on Apple’s latest OS. More information here.
Identify your system’s macOS Version
Windows
We know Nancy Drew game compatibility must be on a lot of your minds with the release of Windows 11.
Microsoft has indicated that Windows 11 has the same base code as Windows 7, 8, & 10 and therefore all games that work on Windows 7, 8, & 10 should work on Windows 11. If you encounter any issues, we will try to provide possible workarounds, but we cannot guarantee that they will work due to compatibility issues. However, please be assured that we will fully refund the game if it does not run on your Windows 11 PC.
Below is a link from Microsoft on this topic:
Common Issues
- Windows Vista / Windows 7 Installation
- Windows 10 Installation
- INI Error or CAL/CIFTREE Error
- .CAB, Cabinet File, or Digital Signature Error
- Download is too Slow, Interrupted, or Received 5001 Error
- Contact the Online Store
- Graphics Problems
- I’m stuck in a game!
- Install does not start when I put the disc in the drive!
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