April 5th, 2014
In The Deadly Device, text and images can appear distorted when playing on a computer with a display resolution set below the game resolution of 1024 x 768. If the resolution is lower than 1024 x 768 (for instance, Netbooks are often set to 800 x 600), the game graphics are shrunk to fit the […]
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April 5th, 2014
Digital Downloads for our games do not use a download manager. This means that it is important to allow the game file to completely download through your browser. Depending on which game you are downloading, even with a high-speed connection it can take several hours to download a 800 MB – 3 GB file. Make […]
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April 5th, 2014
The following information applies to the digital download of The Deadly Device for PC only. It DOES NOT apply to the digital download of The Deadly Device for Mac, or any other PC or Mac downloads. The Deadly Device on PC will download using a Download Manager. The Download Manager is a fast, easy, and […]
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April 5th, 2014
While playing a Nancy Drew game, your mouse cursor may move erratically or slowly or seem to flicker. This is usually caused by an outdated video driver. Updating your video card driver can help with this problem. To determine your video card model and manufacturer, please follow the instructions below to run the DxDiag file: […]
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April 5th, 2014
First, before starting the game, open your digital strategy guide and maximize the PDF. Leave it open when you start the game. While you are playing the game, if you want to reference the strategy guide, press one of the “Windows” buttons on your keyboard (located on either side of the space bar, it has […]
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April 5th, 2014
International orders placed after 3:00PM CST (1:00pm PST) will ship the following business day. We ship to all countries except those with trade sanctions in place with the United States. UK Customers: Shipments to addresses in England, Scotland, and Wales select Great Britain in the Billing Information and Shipping Information menus. International Shipping options are: ● International Express = FedEx Express Tracking is included […]
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April 5th, 2014
Click here to look up your order and get your tracking number. USPS (Domestic Postal) shipment tracking can be found by clicking on the tracking number on your order information page, or by visiting https://tools.usps.com/go/TrackConfirmAction!input.action, and entering the tracking number. FedEx (Ground, 2nd Day, & Next Day) orders can be tracked at https://www.fedex.com/fedextrack/. Simply copy and paste […]
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April 5th, 2014
The Online Store offers USPS and FedEx Shipping Options. ● Domestic Postal – USPS Postal Mail (5-7 business days) ● Standard Ground – FedEx Ground (3-5 business days) ● 2nd Day – FedEx 2nd Day (2 business days) ● Next Day – FedEx Next Day (1 business day) Shipping rates vary based on order weight and total shipping distance. All products ship from […]
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April 5th, 2014
What is a Pre-Order? Pre-order means that you are ordering a game in advance of its actual retail release date – basically reserving your game. All pre-orders placed through Her Interactive will receive the BONUS EDITION of the game. Your pre-order will not be available (digital) or shipped (physical) until approximately one (1) week prior […]
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April 5th, 2014
Need Technical Support for Nancy Drew Games? Search by game title or keyword, or check the FAQ’s for help: ♦ Games — for game-specific help, including patches. ♦ Installation — for installation instructions and help with errors. For more help email techsupport@herinteractive.com For non-Tech Support questions, including Orders and Feedback, check the Contact Us page. […]
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