Welcome to Her Interactive Technical Support!

Need Technical Support for Nancy Drew Games? Search by game title or keyword, or check the FAQ’s for help:

Games — for game-specific help, including patches.

Installation — for installation instructions and help with errors.

For more help email techsupport@herinteractive.com

For non-Tech Support questions, including Orders and Feedback, check the Contact Us page.


► 2013 Christmas Shipping Information

► Tips for a Successful Download

► Online Store

► International Shipping Information

Tips for a Successful Download

Read here for detailed help downloading your Digital Download game if:

– You are using Wi-Fi, Satellite or a dial-up internet connection
– You are not sure if your game downloaded correctly
– You received a “No mountable file images” or “.dmg” error after downloading to Mac
– You received a “-5001” Error after downloading to PC

Online Store

Her Interactive has a new Online Store! You can now order both Physical and Digital products from one store.
Learn more at the Online Store Support & FAQ’s, or Login to your Online Store Account.

We now offer International Shipping from our Online Store. All of our games, strategy guides, and other products can be shipped directly to you anywhere in the world.* For more information and Shipping Rates, see our Physical (Boxed) Products Help Page.
*Except where barred by U.S. trade sanctions.

Check our Online Store FAQ’s if you purchased digital download games prior to September 28th, 2011.


Posted in: FAQs

3 responses to “Welcome to Her Interactive Technical Support!”

  1. dell support says:

    I have also downloaded from here and have no issues while downloading.

    Will recommend to my friends and family

  2. Philip says:

    Hello, I’m trying to uninstall midnight in salem so that i can purchase another nancy game but I can’t figure out how. It keeps telling me it can’t be deleted.

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