Download is too Slow, Interrupted, or Received 5001 Error
Digital Downloads for our games do not use a download manager. This means that it is important to allow the game file to completely download through your browser. Depending on which game you are downloading, even with a high-speed connection it can take several hours to download a 800 MB – 3 GB file.
Make sure to follow the Download Instructions to start your download correctly.
If your download is too slow, cuts out or drops before the file is completely downloaded, or if you receive Windows Error Code -5001 : 0x80070002, take these steps:
• Disable your browser’s pop-up blocker
• Enable your browser to accept 3rd party cookies
• Use Internet Explorer on PC, and Safari on Mac
• Click the Begin Download button only once, then wait for download prompt to appear. Do not double-click.
• Each time the Begin Download button is clicked counts as a download attempt
• If a prompt appears giving the option to Save or Run, always choose Save
*Image shown using Internet Explorer. User experience may differ.
• Wait for the download to complete 100% before trying to install
• Download only one game at a time
• Browsing the internet or streaming content while downloading a game will significantly increase download times. Try to limit other online activity while downloading
• If you are on a wireless (wifi) connection, either switch to wired internet, or get as close to the wireless router as possible to avoid a lost signal
Was this solution helpful? Did it solve your issue? If not, please contact our Technical Support team at email@example.com.
Can I download a game on a jumpdrive, to then be put on my computer, or does it have to be downloaded direcly to a computer?
You can do it that way, Kristi! It should work. 😉
You can give it a try, Kristi, it should work that way. If you have other questions or need more help, please contact us at firstname.lastname@example.org! 🙂
I’ve tried downloading it to my macbook a couple times and it keeps coming up with an error message.
Hi Stephanie, would you please email us at email@example.com and let us know what Mac OS you are trying to download on? Thanks!
i started downloading three games and my computer shut off and now the game are gone
Hi Ben, please contact us at firstname.lastname@example.org for help!
I just bought Danger on Deception Island and whenever I press the “Run” button it comes up with this error. I don’t have Internet explorer, only Firefox. What do I do? I did the other things it told me but it proved ineffective. Thanks for the help! 😀
Hi John! Please contact us at techsupport@herinteractive for additional help, thanks!
What do you do after the installer is downloaded?
Hi Sofia! If you need extra help with downloading and then installing a game, please email us at email@example.com, thanks!
No link in order history to download, nor does my order number work when I try and search. Already contacted techsupport twice with no reply for days and called customer service.
Did you contact Digital River, or us directly? Our number is 425-460-8787.
Sea of Darkness download error says DMZ function needs enabled on my router???
Hi Tammy! Would you please contact us at firstname.lastname@example.org so we can help? Thank you!
I downloaded 3 games i tried to download one again and it says it has too many download attempts. i have windows 9
it didnt install the first time
Hi Lily! Were the downloads from herinteractive.com, or someplace else? Please email us at email@example.com so we can help you further. Thanks!
Hi! My name is Charlotte Berry. My older sister used to play these games and buy them the second they came out and I would always enjoy watching her play them or play them myself. As she has moved to college, she left me with the possession of them. It has come to my attention that some of the older games are missing their installation codes. Is there any way I could get a *new* installation code for these sets of games? The game list is a bit long and I understand if you cannot give me all of them.
Warnings at Waverly Academy
Legend of the Crystal Skull
Last Train to Blue Moon Canyon
The White Wolf of Icicle Creek
Danger on Deception Island
Secrets Can Kill (Remastered Version)
The Haunted Carousel
Ransom of the Seven Ships
The Captive Curse
The Creature of Kapu Cave
Danger by Design
The Phantom of Venice
Message in a Haunted Mansion
The Hauntings of Castle Malloy
Thank you so much for making these games a reality!! I’ve enjoyed these so much through out the years!
*I purchased these games through the Herinteractive website
*They are all physical disks
*I play these on a Mac PC
*I did not have the error message come up. My problem was not having the activation/installation codes
Hello Charlotte, not all the games were made Mac compatible and therefore do not include installation codes. However, there is a work around to get the PC only games to run on a Mac, using a program like wineskin or bootcamp. Would you please email us at firstname.lastname@example.org and let us know what type of computer you have and the operating system so we can help you out further? Thanks!
I recently purchased a digital copy of The Haunting of Castle Malloy, I clicked download and it says it will take anywhere between 11-13 hours. Is this normal? I understand it may take a while but that seems like a very long time. Thank you!
Hello Ali, the time to download really depends on the internet speed, and whether the computer is connected via wifi or is wired to the internet. If you experience any interruptions, please reach out to us at email@example.com. Thanks!
Can I play on an iPad Air 2… if so do I download the digital cooy?
Hello Devin! Only our Codes & Clues app and Nancy Drew: Ghost of Thornton Hall app games run on iPads. Which one are your referring to?
Hi I just downloaded The Silent Spy on the Mac and never received an installation code. Do you know where I can find it?
Hello Kimberly! It would be located in the confirmation email after purchasing the game. It will be a 20-character code found under the term “Digital Rights”.
I bought a PC download of Alibi in Ashes. I have tried to download the game 4 times. It failed twice and then the last two times, stays on 0% for a long time then said it was finished downloading. When I go to install, I recieve the 5001 error message. I have followed the directions very carefully, and don’t know what else to do. Please help!
Hi Katie, there could be any number of issues – but it sounds like an internet problem. Would you please email us at firstname.lastname@example.org to let us know some of these details? Thanks!
I purchased Midnight in Salem as a digital download. When I try to launch the game, it never loads. An outline of a creepy, broken down home shows up, but the circle just keeps spinning…and spinning…and spinning. It’s frustrating to spend $20 dollars on a game that I can’t play.
Hi Erin! Would you please email us at email@example.com and share with us what your operating system is? Be ready to share more details about your computer, just in case. Thank you!
This same thing happened to me but I never got an outline of a house. My screen just remains black with the colored wheel populating every once in awhile. Emailed customer support and technical support and no response. Waste of 22$ when I can’t even open and play the game……
Hello Bri, I apologize for the delayed response. We are backed up on email responses, but are trying hard to get to everyone. Please keep an eye out for our response soon!
The download manager says the game is at 100% and the run file when done box is checked, but it’s stuck there and will not start the game. If I click Run, it asks if I want to delete everything and I don’t. I just want to play!
Hi Karri! Would you please email us at firstname.lastname@example.org and let us know your operating system and which game you are trying to install? Thanks!
Hi, I recently purchased Trail of Twister Mac download, I attempted to download the game a few times unsuccessfully and now get an error message saying too many download and it will not let me download the game now. I have emailed tech-support and customer service and have not heard anything back. I also was on hold for over an hour trying to find a solution. If anyone can assist or point me in the right direction, that would be gratefully appreciated. I love Nancy Drew games and have played all the games multiple times since I was 10!
Hi Ashley! I’m sorry you are having trouble with your download. We are a bit backed up on our emails, so please keep an eye out for that soon! Do you know why the first downloads were unsuccessful? Did you get an error message? Are you connected to the internet via a cable or via wifi? Slow internet can be a major cause for an issue.
I recently purchased Salem at Midnight and Ransom of the seven ships, both downloaded and installed without any errors but ransom of the seven ships does not open. Salem at midnight was really slow to load but once i was in the main game it was fine – any ideas why the other game wont open – i have downloaded it twice and installed it twice..thanks
Hi Tina! Would you please email us your computer specs to email@example.com so we can help you out further? Thank you!
I am trying to download on a chromebook but can’t because it just shows a download in my files. Then, when I try to open the download, it tries to open it with a sketch app that I have. How do I download it? Do I need to download a download manager?
Am I even able to download it on a chromebook?
Hello Lucia, our games are not compatible with a Chromebook, sorry! 🙁
I downloaded Salem and everytime I launch it take at least 10 minutes to get to the main screen. Then when I’m actually ‘able’ to play it’s extremally glitchy and doesn’t process the game well.
Hi Samantha! If you are able to get to your game settings from the main menu, try setting the game graphics and resolution to Low. If you’d like help in making sure your computer is powerful enough to run the game, feel free to reach out to us with question at firstname.lastname@example.org.
This morning i purchased the digital copy of “The Deadly Device” and while the Strategy Guide downloaded immediately with no issues, the game itself will not download. It’s starts to and after less than 100mb it says the network connection was lost…even though my laptop is hardwired to my internet. I am using a MacBook with OS High Sierra 10.13.6. I emailed support, they sent back a generic message with the same ‘suggestions’ that are on all the FAQ pages and i’ve already tried (yes, my pop up blocker is disabled and i waited a long time). When i click ‘Begin Download’ again, it doesn’t resume the original download, it starts another one, then stops again. I tried to reply to support asking for more help, but got an automated message saying support is only available M, W, and F 9am-5pm. Can anyone help me? please please please! I’ve downloaded ND games before with no issues
Hi Brielle, thank you for replying back tot he email address saying you tried those tips/instructions. Keep any eye out for our response so we can help narrow down what the issue may be. Thanks!
I have two questions.
1. If I download Midnight in Salem onto my computer, then someday I need a new computer – will I still have access to download the game again? I’ve always purchased the physical games at a store, so this is new to me.
2. I have a PC with Windos 10, so naturally the older games do not work on it. Do I need to buy them again? Are the old games made compatible with this ability to download digital copies?
Thank you in advance.
Hi Melissa, I recommend saving all the game files to a jump drive or external hard drive large enough to back up your digital copy. That way, if you ever uninstall the game, you can still re-install it. Also, there is a way for you to install the older Nancy Drew games on your Windows 10 PC! Click here to read our FAQ post on how to do so!
I was having trouble downloading my recently purchased digital copy of “Midnight in Salem” and I am now receiving an error message telling me that I’ve tried to download the game too many times. Could you please help me reset so I can download the game?
Hi Amanda! I’m sorry you are having download trouble. Please email us at email@example.com and include your issue and your order number we can help you out. Be ready to have a strong connection to the internet when you are ready to try downloading again.
HellO! I purchased Ghost Dogs as a digital download, but when the page with the download link was supposed to come up it was just a white screen. I got the payment confirmation and used findmyorder.com to search for my purchase, but after hitting “search” I got a message about a server error. When can I expect to get my game?
You should have gotten in instantaneously. Please reach out to Digital River. You can try this contact form here https://www.findmyorder.com/store?Action=DisplayEmailCustomerServicePage&Locale=en_US&SiteID=findmyor
I am running MAC Monterey will the downloads work on my computer?
Unfortunately, MAC Monterey OS does not support any of our games except for Midnight in Salem. – Indy