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Contact the Online Store

Online Store Support is available 24 hours a day, 7 days a week!

If you have any questions about your Online Store purchase or account, or need help downloading your game, please contact Online Store Support (the Her Interactive Store at Digital River). If you purchased your game from another company’s website, you will need to contact their support for assistance.

Contact Online Store Support using their Contact Page. Please allow 24 hours for a response.

Email Online Store Support at webhelp@digitalriver.com.

Call Online Store Support toll-free at 866-585-3251.
Phone support hours: 8am – 5pm Monday – Friday CST

 

Was this solution helpful?  Did it solve your issue?  If not, please contact our Technical Support team at techsupport@herinteractive.com.

 

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12 responses to “Contact the Online Store”

  1. Rhashanna McCombs says:

    Hello,

    I purchased Shattered Medallion on 5/13 order number 13125751122. I have been able to play the game up until today. When I open the game, the title screen will display but the options to start new game, load, etc…will not appear. I redownloaded the game but this did not help. I am unable to still play the game. Please help. Thanks.

  2. emily brittingham says:

    I am trying to use my 20% off promo code coupon that I received in the mail for suggesting friends. I have entered the promo code multiple times and it still does not want to work.

  3. Stre924 says:

    I have a number of ND games that I purchased through the Apple App store that will bounce on the bottom of the screen on my Mac when they are selected, but then will not load. I have contacted Apple and have not been able to solve the issue on their end.

    • Little Jackalope says:

      I’m afraid you’ll need to keep trying to contact Apple if you purchased from them.
      If you purchase from us, we can certainly help you get situated. 🙂

      • Emily says:

        I am sad to say I have had this problem on several games I have purchased from this site. I have contacted support to troubleshoot the issue when it first occurred, but after 3 months there was still no solution and I was forced to seek a refund. Disappointed that my most recent download has the same issue. Any update on the issue? Thanks in advance!

        • Little Jackalope says:

          Hello Emily, what is the problem you are having with the games you downloaded from our site? (If it was a matter of older games on newer operating systems, we have a workaround in our FAQ posts.)

          • ND fan says:

            I have the same problem except it is after installing physical copies of 2 Nancy Drew games on a MacBook Pro 2017. The games just won’t launch!! The icons bounce on the bottom bar and then the games close. The same 2 games used to work just fine on my 2015 MacBook Pro.
            I emailed HerInteractive Tech Support On Feb 20th about this issue. They emailed back the next day to ask me where I had bought my games. I replied on the 23rd and have had no news.

            I am very disappointed with the lack of support and after sale follow up with the customers.

          • Little Jackalope says:

            Hi ND fan, I think they meant where did you buy the game? Was it from our web site? The when doesn’t matter since the game never changed. Can you reply back to them and also let them know which two Nancy Drew games they are? Thank you!

  4. Gwendolyn Bradley says:

    I purchased Warnings at Waverly in November 2013 and it says that I am only allowed to download it for 30 days. So if I want to play it do I have to re-buy it or can I just pay the fee to make it available longer? Order # . I had to move so I no longer have it on a computer that I can access and would really love to play it. Thanks for your time.

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