WINDOWS 10 – GAME INSTALLATION
December 18th, 2015
This post gives instructions on how to install an older game disc onto Windows 10.
Please use the following instructions when trying to install on Windows 10
Make sure you’re logged on as an Administrator for your computer, temporarily disable your anti-virus protection (make sure to re-enable your anti-virus protection after the game download is complete), and manually install by taking the following steps:
- Go to your Documents folder and create a new folder. Name the folder with the title of the game.
- If installing from disc, insert game Disc 1 in your disc drive. Go to Start Menu > Computer Noteif installing from digital download skip steps 2 and 3.
- Right-click your CD-Rom/DVD drive and choose Open.
- Look for the Setup file (this file will display as Setup Application, Setup.exe, or Setup Launcher Installshield). Double-click this file to start the installation process.
- Move through the install process until you reach Choose Destination Location. Click the Browse button or Change button.
- Navigate to the game folder you created by double-clicking in the Directories box. Select C: drive > Users > User name > Documents > the game folder you created. When you have the correct Path,
- Continue forward with the installation process. When asked if you want to install DirectX, check “No, I will install myself.”
- Upon completion, click finish and exit setup.
You may also need to (specifically for games 3-5):
- Right-click the game icon that is now on your desktop, select ‘Properties’.
- Under ‘Properties’, click on the ‘Compatibility’ tab.
- Check the ‘Run in Compatibility Mode’ box and then select ‘Windows 98/Me’ from the drop-down menu.
Posted in: FAQs
won’t let me install
I click the setup icon and it won’t even open.
Hi Britt, email us at firstname.lastname@example.org and let us know which game you are trying to install. Thanks!
OMG I having such a hard time getting to download this game ugh
Hello Angelina! Which game are you trying to download? If you are having installation problems, too, please feel free to reach out to us at email@example.com so we can help you out further. Thanks!
After I finally downloaded this game I get an error message indicating I can’t play this game on my pc. Now what do I do ugh
Hello again, Angelina. Depending on which game you have downloaded, you may need to use different instructions for it to work. Please contact us at firstname.lastname@example.org and let us know your computer specs and which game you are trying to get to work. Thanks!
I was trying to install gtaiv but the set up isn’t even opening
Hi Emmanuel! We can help you install our Nancy Drew games, but cannot offer assistance with gtaiv. I recommend checking our their FAQs and web site for help.
Trying to install 14 last train to blue moon canyon on Windows 10. Tried the above instructions but it only gets to 13% and then says it successfully completed the install and to click finish. When I click finish it prompts me to put in 2nd disc. When I do that, it seems like it’s continuing the install but there’s no progress bar. Then the window disappears and when I put disc one in again to play it gives me an error and says it can’t find the path
Hi Sarah, please contact us about this at email@example.com so we can help you further. Thanks!
Did you ever get a solution for this? I am having the same problem
Hi Sarah – Please contact our Tech Support team and they can help with this. They can be reached at firstname.lastname@example.org. Stay sleuthy!
I am trying to install Alibi in Ashes from a two-pack with The Deadly Device on Windows 10. I go through all the steps and it shows the progress bar filling up about 90% and then stopping. It won’t go past this point, and I have waited for hours. I have restarted the setup, and nothing changes.
Hi Alice! Please contact us at email@example.com and we can help further, thanks!
I am having the exact same problem Alice. Where you able to get it to work?
I’m having the same issue with the 2 pack that includes Alibi in Ashes. Did anybody get it to work?
Hi Vanessa! Please email us at firstname.lastname@example.org so we can help you get the game installed, thanks!
same problem every nancy drew disc i try to intall
Hi Forest, if you are still having trouble, would you please contact us at email@example.com so we can help you further? Thanks!
I’m having the same issue with the same 2 pack! Did anyone figure this out? Tech support has not been helpful at all.
Hi Bridget! What part wasn’t helpful from tech support?
I am also having a problem with the two pack 🙁
Hi Laura! Would you please email us at firstname.lastname@example.org and let us know which games you are having trouble with? Thanks!
I was having this same problem on every game I tried. What worked for me (a combination of suggestions from other users):
Make sure to run the installation on compatibility mode for an earlier Windows (Windows 7 worked for me)
Run the installation as administrator.
Have all other windows closed. Seriously, close everything but the installer.
Just wait!! Mine sat there at 90% showing the ‘Secret can kill remastered’ ad for a solid 10 minutes showing no signs of life, and then boom! actual installation started happening.
I followed the instructions and when it prompts me to install direct x it doesn’t give me an option to select no I will install it myself.
Hi Scott, if you are still having trouble, please email us at email@example.com and we can help. Thanks!
Hi, I followed the directions but they aren’t working for me. I’m trying to install the Nancy Drew volume 2 (2 pack- Captive Curse and Tomb of the Lost Queen) but it’s not installing. In both cases, it gets up to about 90 percent and then stops.
Hi Meghan! Please email us at firstname.lastname@example.org and we can help further. Thanks!
I’m having the same problem (and since I already opened the game, I can’t return them). Were you able to get the games installed?
I’m having the same problem too with the same exact games. Has anyone found a solution to this?
Hi Susan, contact us at email@example.com and we can help you in more detail. Thanks!
I’m having the exact same problem, I emailed the tech support email and no answer. Can anyone help?
Hi Amanda, if you emailed over the weekend you may not hear back from us until the following business day. We’ll take another look at our emails to see if we missed yours.
So did they find a way to fix your problem? Because Im having the same problem
Okay. I left the game sit on the installation screen for a good 40 minutes, and now its downloading for real. So just let it sit while you do something else if your having this problem.
I’ve been battling to get a couple of old games installed on win 10. For example, Red Alert 2, where I bought the CD ROM game. When I follow your guidance, having temporarily turned off Avast, right clicked on the setup file to open as an administrator, I receive the following message: “Windows cannot access the sepecified device, path or file. You may not have the appropriate permissions to access them.” Any further advice would be gratefully recieved.
Hi Keith! Email us at firstname.lastname@example.org with which games you are trying to install, and let us know what operating system you are using. Thanks!
Hi I followed the instructions to download the game and it won’t let me open the game at all it just says that my system cannot play the right display mode for the game, shutting down. Please help
Hi Anne! Would you please email us at email@example.com? And be sure to mention which game you are trying to install. Thank you!
were is the computer app on windows 10? is it computer mangiment? Im not good with computers. Please reply soon.
Hi Bekah! If you email us at firstname.lastname@example.org we can help you. Thanks!
This game wont download i am very frustrated i have tried a billion times and used all the steps!
Hi Grace I know frustrating but you can do it I know that deep inside you you have the willpower to download this darned game so keep on keeping on. YOU CAN DO IT!
Hi Grace! Would you please contact us at email@example.com and let us know which game you are trying to install? Thanks!
NOOOOOOOOO IIIIIIII CANNNNNNTTT
Calm down remember to take deep breathes and think happy thoughts.
*deep breath* Ok i am ready to face this challenge once more
Good for you I am proud your doing great those anger management classes are paying off
Hi Grace, if you are still having trouble, please contact us at firstname.lastname@example.org so we can help. Thank you!
I received the Shadow at the water’s edge as a gift, but I only now have been able to try to install it. I was given the two disc installation and the first disc runs fine, but the second disc doesn’t install, and times out.
Hi Mandi, would you please email us at email@example.com so we can help you further? Thanks!
I can’t play my digitally downloaded version of the game and i tried the steps. Help!!!!
Hi Champagne! Would you please email us at firstname.lastname@example.org and let us know which game you are trying to install? Thanks!
Hi, I’ve used this trick on other computers before, but it is not working on my current one. I finish the installation and I never get an icon. I’ve tried both The Haunted Carousel and Last Train to Blue Moon Canyon multiple times.
ok basically look. im 16 and i have no clue how computers work and i just really wanna play my favorite games again. ive played last train more times than i can count and im out of ideas. please help me.
Hi Emma! Please contact us at email@example.com with these issues so we can help you further. Thank you!
I’ve been trying to get White Wolf of Icicle Creek to install for Windows 10, but I keep getting a data error (cyclic redundancy check) about 10% into the installation. I followed most of the steps in the walkthrough, although it never asked me to install DirectX.
Hi Jocelyn! If you still have issues, feel free to contact us at firstname.lastname@example.org and we can help you further. Thanks!
Played danger on deception island & I never get prompted to eat clam chowder. Nancy asking for it never comes up.
Hi Kayla! Were you still able to complete the game?
I have also bought the alibi in ashes and deadly device combo pack and it stops downloading about 90% while I try to install it on my up to date windows 10 computer. Seems like other people have had similar problems is there any possible way to actually installing it or is this some kind of joke? You’re saying email you but you havent given any kind of answer on this forum. Looks like I’ve wasted my money.
Hi Allison, I’m sorry you are still having trouble. Did you ever receive an email response with our further assistance for your email to email@example.com?
Hi everyone! I’ve found that when installing these games on Windows 7, 8, and 10, you need to have everything closed (no programs running). Close your internet browser, everything. That has been the key for me (I’ve tried installing with everything shut down except for my browser with these instructions and it didn’t work until I closed the browser), so print out these instructions and then close every program except the installer.
Thank you so much!! I tried to install it and was waiting for an hour for it to load. Then exited out of my Internet and it worked in 3 seconds! I’m so excited!!
How to install ipl07 fromDvd
Hi gulzar, would you please email us at firstname.lastname@example.org and let us know which Nancy Drew game you are trying to install? Thanks!
I’m trying to install Secrets Can Kill and after following these steps, it says that it doesn’t run the sound system I’m trying to use? Send help!
Hi Anissa! If this is for the original 1998 version of Secrets Can Kill, Windows 10 has trouble supporting this. If it is Secrets Can Kill REMASTERED (2010) then we can help! Please email us at email@example.com for extra assistance. Thank you!
Hello. I was able to install the games but I cannot play unless I insert the disk in the computer which is an inconvenience since I do not want to carry the games with me.
Hi Carmen, if you are still having trouble, please email us at firstname.lastname@example.org so we can help. Thanks!
The game works fine if you tell windows to us compatibility mode and choose windows 7.
I am trying to download curse of blackmoor manor but when i open the file it is empty, same with the secret of shadow ranch
Hi Lauren! Would you please email us at email@example.com so we can help you out further? Thanks!
Please help to install moh warfighter limited edition for windows 10 without origin required for processing
Hello Yuhona! We only make and support Nancy Drew games. Please visit the other game company’s web site for their tech support. Thank you!
I had the game for a while on my old PC. It was Windows 7, and now I have a new PC and it is Windows 10. I’ve tried several times to install the game and it won’t work. It goes through the entire installation process and finishes installing but never shows up on my desktop or anywhere else. But, when I go to settings and open the uninstall/modify apps thing, it shows up there for some reason. It won’t show up anywhere else so I’m unable open and play the game. I’m getting very frustrated because I’ve been playing this game for a long time and it reminds me of my childhood!!! I want to start playing it again so badly. Please help. The game is called “MySims” and it is not supposed to have a space in the title in case you were wondering.
Hello April! We can help you with any of our Nancy Drew games’ installation issues if you email us at firstname.lastname@example.org. If you are having trouble with “MySims” I recommend contacting that company’s tech support on their web site.
I’m trying to install Nancy Drew: Labyrinth of Lies. I inserted the disk and it’s completely blank. There is no set up files, nothing. Just an empty disk. Trying to autorun just gives me this message:
The directory name is invalid.
Hello Shannon, that doesn’t sound right… would you please email us at email@example.com and let our team know about this? Thanks!
I’ve tried installing Last Train to Bluemoon Canyon on Steam. I have the latest version of Directx and I have checked my video drivers. No matter what I’ve tried I still can’t install the game. Please help.
I have Windows 10 by the way.
Hi Celeste, would you please email us at firstname.lastname@example.org so we can help you further? Thank you!
I have a Windows 10 and i installed Battlestations but It wouldnt run…
Hello playerknown! If you have a Nancy Drew game you are having trouble installing, feel free to email us at email@example.com. We didn’t make the game Battlestations, so I would suggest contacting the company for their techsupport. Cheers!
I bought a couple of the games on Steam recently and am running Windows 10. I did all the requisite updates to DirectX and tried all kinds of compatibility settings, but the game is still whining about me not having DirectX. I also tried to instructions on your page for installing DirectX. Is there something specific Steam users can do?
Hello OC, double-check your computer specs with the game specs listed on Steam or our web site. If you see no big differences and it appears compatible, please contact us at firstname.lastname@example.org and we can help you further. Thanks!
I installed Treasure in the Royal Tower and I have done about everything I can do on my computer to get it to work. I don’t know if I should uninstall the game or try a different game. I’m completely clueless about what to do next.
Hello Kelley, please email us at email@example.com so we can help you further, thanks!
I tried to install Curse of Blackmoor Manor and I did everything above and it still didn’t work. Any Ideas?
So I have one of the double disks (Two games in one disk) Phantom of Venice and Haunting of Castle Malloy. I put the disk in and it say’s it has to set up some kind of anit-virus wall (Thingy) first, I click install and it takes a while to download. Then after the next window popped up saying it will download the the two games. that instantiation finishes. But then nothing happens, no short cut icons appear on my desktop. nothing. the windows close and nothing happens.
Hi Elizabeth! There is a chance you need to disable your anti-virus to let the game install. If you still have trouble after trying this, let us know in an email to firstname.lastname@example.org.
It has nothing to do with the anti-virus. The 2003 software isn’t compatible with Windows 10. To fix this, right click setup.exe, and then select “Program Compatibility.” Run it as Windows XP (any service pack).
OK so I have a game program that allows me to download multiple games, and I recently downloaded Nancy Drew Curse of Blackmoor Manor, and it keeps telling me that I am missing a different program.
Hi Rose! Would you please email us at email@example.com so we can help you further? Thanks!
Alright, so I am downloaded Nancy Drew The Creature of Kapu Cave and it downloads, but when I try to play it, it keeps saying I don’t have disk one in except I do. So I did what the instructions above say and now it wont read the game at all.
Hi Bethany! Would you please email us tat firstname.lastname@example.org with this issue? Thanks!
Ok, so I was able to install Stay Tuned for Danger on windows 10 but at the end it says it is unable to play sound because they have changed the way sound is played and tells me to restart the game, but when i do that, and try to click the icon, it repeats the same message. I also have games 1(revised), 3-6, 8-11, 13-14, 16-27, and 29-32, and they all work fine. What do I need to do to get the game working?
Hi Sarah! If you haven’t checked out the “How to Install STFD” video that is on the web page for Stay Tuned for Danger, please do. If you have any other troubles, then feel free to email us at email@example.com. Thanks!
Got Nancy Drew 4 Pack on Amazon, downloads but says Nancy Drew Engine has stopped when I start it up, and closes out. Any idea what to do?
Hi Tino! Would you please email us at firstname.lastname@example.org so we can help you further? Thanks!
I have windows 10 on my laptop. Just purchased the 2 pack of Ghost of Thornton Hall and The Shattered Medallion. At first it wouldn’t even launch the installation at all. Now I got it to go through most of the install for ghost of Thornton Hall. It stopped about 90% of the way done. It’s just sort of sitting here for a long time. Any ideas on what to do differently?
Hi Sarah! If you are still having problems, please email us at email@example.com for additional help. Thank you!
I sent an email last night. Just awaiting a reply.
Help! It’s demanding for directx9. I can’t even finish installing.
Hi Lu! Would you please email us at firstname.lastname@example.org for further help? Thanks!
Do you have better luck getting older Nancy Drew games installed properly when the game is digitally downloaded from herinteractive? I can see that many people have issues installing physical copies.
Hello Nita, the problem isn’t entirely with physical or digital games, it’s with how old the game is. As long as the user installs according to the additional help in the FAQ posts, all the games we have to offer will work on newer computers.
I have 3 nancy drew 2 packs and each one has 2 games on one disc. Im able to install and play everyone of em except tomb of the lost queen. Its the only game that gives me “data error: cyclic redundancy check” during the installation
I just downloaded Ransom of the seven ships, phantom of venice, and castle malloy. None of them will play on my windows 10 computer. The download and install just fine, but when I click on the short cut to play game, they don’t even open.
Hello Lisa, would you please email us at email@example.com so we can help you out further? Thank you!
I followed the instructions given and my game (Nancy Drew The Phantom of Venice) still won’t work. I was never offered to install DirectX. The launcher will come up but the game won’t open.
Hello Ashley, would you please email us at firstname.lastname@example.org with this? Thank you!
I have secret of the scarlet hand and I’ve done everything said here and it still pauses at 14%
Hi Jack! Would you please email us at email@example.com with this issue so we can help you further? Thanks!
I am trying to download last train to blue moon canyon . It goes through all the steps to install it and it says it is downloaded successfully but it won’t let me play it. It says that was unable to find a direct x device. I have installed directx 11. It does this for all of 4-13.
Hi Serena! Would you please email us at firstname.lastname@example.org so we can help you further? Thanks!
Hi,I’m having trouble downloading Stay Tuned for Danger. It keeps saying bad window version and severe. Please help me out.
Hi Gabriell, please check out the installation video on the Stay Tuned for Danger page. If the video doesn’t help you, please email us at email@example.com. Thanks!
I have been trying to download “Message in a Haunted Mansion” from a purchased link I got on Amazon and I can install it fine (or so it seems) but when I click on the icon it says:
“Fatal Error – Could not MapandLoad” – I’ve tried to uninstall and re-install so many times I’ve lost count and don’t know how to get it to work. I am on a PC and previously played “Warnings at Waverly Place” without any issues so I’m not sure whats going on with this one. Please HELP ME!!
Hi Haleigh! If you are having trouble with your purchase from Amazon, feel free to reach out to Amazon’s customer support. If you downloaded the game from our web site, we can help you get the install started.
Q-bert from Atari ain’t be working with that there Windows 10. I mean shoot, I like installed it in compatibility mode and it still be messed up real bad. What else should I done do? Oh well, at least it be making a nice coaster for me coffee. Thanks for all the instructions above.
Hello Durtey, if you are still having troubles installing your Nancy Drew games, please contact us at firstname.lastname@example.org. Thanks!
I am trying to download Nancy Drew’s Shadow Ranch on Windows10 and can’t. Please help
Hello Carolyn! Would you please contact us at email@example.com so we can help you out further? Thank you!
Hi LJ! I am trying to install Nancy Drew #5: The Final Scene from a disc. I got the setup program to run but cannot get the actual game to run/open. Instead it gives me an error that states, “ERROR – incorrect path to INI file-.” Please help, and thank you!
Hello! Check out our other FAQ post here for additional help!
I own every game and im having sillilar problems ghost dogs worked but the next game wount load
Hi Jessica, would you please contact us at firstname.lastname@example.org with this issue so we can help you out more? Thank you!
So I got Message In a Haunted Mansion a while ago and I have a physical copy and once I reinstalled all my games on my parents computer, I installed it and every time I try to click on it the icon it won’t open it, it’s the only ND game I have that doesn’t work! I managed to get thorough instructions 1-3 but whenever I click on set up it won’t start loading all I got was “An Installation support file could not be installed”.
Hi again Jillian, would you please contact us at email@example.com with this issue? Thanks!
It is clear that there is a issue with running Her Interactive games on win10. Why is Her Interactive not working to resolve?
I continue to have issues loading every game I try installing on my daughters PC!
Hello Bill, would you please email us at firstname.lastname@example.org and let us know which games (or all, as mentioned) you are having trouble installing? Thank you!
Hi there, I’ve been trying to install Message in a Haunted Mansion and it doesn’t give me any of the usual install pages. It only gives me the message “allow this to make changes to device” to which I choose allow and then a menu screen pops up giving me the option to “Modify, repair, or remove”. I have tried using modify, which it just states that the game is installed and sends me to a finish screen but does not allow for game play. I have also tried repair, which runs a task bar that seems to be loading information and files, then it sends me to a finish screen, which again does not allow for game play. I have not tried the remove button out of fear that it’ll erase the contents on the disk by accident. Is there anyway that you can help me resolve this problem. I remembered being so scared of this game as a young teen and id like to see how id hold up now as an adult. Thank you very much!
Hi Ashley! If you have the game disc, feel free to go ahead and choose “Remove” and let it uninstall completely. Then follow these above instructions when re-installing it. If you still have trouble, please email us at email@example.com and let us know what’s happening on your machine. Thanks!
Hello, I am trying to install the White Wolf of Icicle Creek AND Alibi in Ashes using the disks I just bought. It goes about half way and then stops. It says “Error, your device/hard drive is not ready.” What do I need to do so that I can download them?
Hello Brendon! Would you please email us about this at firstname.lastname@example.org? Thank you!
I am having the same issue as you but with Nancy Drew the Deadly device and Alibi in ashes. Alibi in ashes downloads fine, but the deadly device shows me “device not ready. Have they contact you and have you been able to download them.
I downloaded Spiderman shattered dimensions game andbbwhen I start the game after installation it showed an error to PLEASE INSERT THE DISK . I have Windows 10 please tell what to do
Hello Sagun! We can offer support for our Nancy Drew PC/Mac games, but are unable to assist with the Spiderman game. Please check out the game’s web site FAQs and email their techsupport. Thanks!
I’ve tried several time to install older Nancy drew games on my new computer with no success. Are there newer versions that might work. I tried the instructions on the website but still no luck
Hi Josie! I’m sorry you are still having trouble with these! Would you please us at email@example.com and let us know which games you are trying to install? Thank you!
I have tried several times to get my recent download of Phantom of Venice to open but every time, it starts to open and then immediately closes. I have tried everything but still can’t get it to work. I have emailed tech support and no reply. This is becoming way more frustrating than it should be!
Hi Clarissa – I have just alerted Tech Support regarding your issue and they should be in touch shortly. Sorry for the delay.
Hey guys, if any of you have issues where your computer won’t let you download your Nancy Drew game because it says that your device is not ready, You should download Direct X 9.0. I had the same issue with Nancy Drew: The Deadly Device. I downloaded Direct X 9.0 and The Deadly Device finally downloaded. I hope this helps you guys.
i went with the full disc installation and i ran into an error that says “This installation option requires 3417 m and only 2047m are available on the target drive. free up space or install to a location with more room” ….. i know i have enough space and i’m going to ignore the error. Am i doing the right thing?
Hi Colin, make sure to empty your trash/recycle bin on your computer, then try installing. You will need the 3414 MB to properly install the game. If you have trouble or any other questions, please contact us at firstname.lastname@example.org. Thanks!
Hello Colin, make sure to empty your trash bin on your computer, then try installing again. If the error pops up, try installing on a different hard drive that has enough space.
Hi, I’m trying to install one of the Nancy Drew games off of Shockwave.com, and it keeps telling me that DirectX hasn’t installed correctly. I have a Windows 10 laptop. What should I do?
Hi Beth, try contacting Shockwave’s tech support team for some help. If they can’t fix it, you can always order from our site. I’m not sure what causes their installer issue. 🙁
INSTALLING ALIBI IN ASHES ON WINDOWS 10,INSTALLS OK,PLAYS OK BUT AM NOT ABLE TO FIND
ARTICLES IN THE POLICE MAILBOX.CAN PUT THEM IN BUT THEY ARE NOT THERE FOR NANCY TO GET.
Hello Bill, if you believe this is a technical bug, please email us at email@example.com and let us know about it. But check your task lists, talk to all characters, and see if Bess, Ned, or George have items in their inventory that they need to drop off in the police drop off bin, then phone call Nancy and switch to her to open the bin. If the items are not appearing, this sounds like a bug.
I have tried emailing firstname.lastname@example.org but I am not getting any Replies. The exact email I keep sending is
It installed fine, but now it won’t let me access it… Either it loads and loads until it just stops, or it says “Error, access to path denied”. Please help me AS SOON AS POSSIBLE!!! I am trying to access Nancy Drew: The White Wolf of Icicle Creek. I bought a 4 pack disk on Amazon. It includes The Secret of Shadow Ranch, Legend of the Crystal Skull, and Curse of Blackmoor Manor. I am using Windows 10. The error message says “Please report the following error to Her Interactive Technical Support. Error: Access to the path ‘C:\Program Files (x86)\Nancy Drew\Nancy Drew Central\installed.xml’ is denied”…
Hello Brendon! We have found three emails from you that came in the weekend and will reply shortly. We have alerted our tech support to keep an eye out for emails in case we missed any. Our team is in the office Monday-Friday and do not regularly answer emails over the weekend. Thank you for your patience! (And be sure to include email@example.com to your contacts list so our replies do not go to the junk folder. Thank you!)
Actually, all pc games are for windows 10 and other OS-es in Compatibility tab, you’ll need to change into the ”Windows XP Service Pack 3” option…
I followed the instructions and was able to successfully able to install Danger on Deception Island and play the whole games with no problems, but I am unable to open Stay Tuned for Danger. I have followed the instructions for installation, but it won’t open. I also noticed during instillation that I had no option for DirectX. I purchased both of these games from this website. I absolutely adore ND games. STFD is the only ND game I haven’t played yet. What else can I try?
Hi Katie, we may be able to help you out. Would you please email us this at firstname.lastname@example.org and let them know what you have already tried? Thanks!
I have emailed many times, bought the download for castle Malloy 3 times and still not working and no replies to help. Getting pretty upset here..
Hello Carolina! I’m sorry the game still hasn’t worked for you yet! Which email have you sent emails to? Be sure it is email@example.com so I can pass along to them to look for your email.
For folks on Windows 10 still having trouble getting the older games like Message in a Haunted Mansion to play, its not enough to run it in compatibility mode Windows 98/Me
(I wish I could show a screenshot)
While still in the compatibility tab in properties you should also
-Check the Reduced color mode box and scroll the select bar for 16-Bit usually, its in the game requirements
-Then check the Run in 640×480 resolution box just under the Reduced color mode scroll bar
To be safe I also have Run as Admin checked as well.
My daughter just purchased Nancy Drew Midnight in Salem and installed it on her laptop (i7, Win 10) and it keeps freezing immediately after the intro and will go no further with no reponse to the mouse. Frustrated, she purchased a digital version, installed it and same thing. What, do you think, is the deal? Thank you for any help you can offer.
Hi Dennis, this doesn’t sound right. Would you please email us at firstname.lastname@example.org with your computer specs so we can take a further look? Thanks!
Hello, I tried to download my old two-part disk Legend of the Crystal Skull on windows 10 on a HP Spectre but when I put the first disk, it usually downloads up to the point that game number 8 the haunted carousel shows up but then it stops and it says “Error Data 2 could not be opened”. I’m unsure of what to do or how to get the game to installed.
Hi Cecilia! Would you please email us at email@example.com so we can help you out further? Thanks!
When it gets to the install page I am unable to access the button that says next everytime
Hi Michelle! Would you please email us at firstname.lastname@example.org and let us know which game you are trying to install? Thanks!
i have no clue what to do. i have already downloaded the game and have played it multiple times, but this time it says quote, “You are already running this program- no need to run it again.”
Hi June! Would you please email us at email@example.com with this information and specify which game? That way, we can help you out further. Thank you!
Just followed your steps to download The Final Scene CD ROM I’ve had laying around for years and it worked immediately! I’ve been having trouble with it for ages. Thank you so much for the help, it makes me so happy to see that you guys are still helping people run the old games on newer computers. <3
Hi all, I’m trying to setup one of my favorite nancy drew games on my windows 10 computer. I keep running into the error code “ND-12126: The installation of DirectX included with this game has failed. Please uninstall and reinstall the game to fix this problem.” I’ve followed those instructions, but I keep running into the same error and there’s no pathway on the current set-up to install without directx. The specific game is Nancy Drew Shadow at the Water’s Edge and I bought a pc download off of AmazonGames. Any advice?
Hi Chloe! Double-check all of your computer system specification against the game requirements, and then if it looks like it should run, contact us at firstname.lastname@example.org with this problem and we can help you out with the DirectX issue.
I have the original Baldur’s Game disks from the 1990s, not any remake, not the Enhanced Edition, the original disks, around 1997. The game worked fine in Win 95, 98 and XP. I don’t recall if I have played it since 2012 when I got Win 7. Now I have Win 10 Education.
But when I try to install, the graphic pops up and the music plays, but when I click install, nothing happens. Not even an error message.
I copied all 6 disks, 5 for BG-TSC and 1 for BG-SoA onto my hard drive and they all copied over into separate directories, so the CDs are not damaged.
I used to be able to play the the original Daggerfall by copying the entire disk onto C:\ and making a virtual drive to function as a pretend DVD drive and install from there, but I have no idea how to do this for Baldur’s Gate. And the method for Daggerfall was done for me, anyway! And is also needed DosBox.
Any ideas? I’d be enormously grateful, as I don’t see the need to pay £45 for the enhanced edition on Steam when I already have all the original disks for BG1 and 2, plus all the expansions.
Hello! I am sorry for the troubles with installing these games! I recommend reaching out to our tech support team by emailing them at email@example.com for a solution! I hope this helps 🙂 – Roo