Return Policy

Returns and exchanges of new merchandise purchased directly from Her Interactive will be accepted within 30 days from the date on the packing slip.

  • Computer software may NOT be returned if opened or unsealed and non-defective. You may exchange these items for the same item if the original is defective. New merchandise must be returned or exchanged in new condition with all original packaging and contents. To obtain a return authorization number, call Digital River at 866.585.3251. Please have your order number available. You may also request a return authorization number by looking up your order and clicking the “Request a Return” button on the invoice page. Click here to look up your order. Your packing slip contains a return address label with a printed space to write your RMA#.
  • Shipping costs are non-refundable. If the reason for your return is due to Digital River error, please contact Digital River for a shipping credit.
  • Digital River will issue a full credit via your method of payment for the price of any merchandise you return that meets these conditions.


16 responses to “Return Policy”

  1. Sonya says:

    Is there a way to return a digital copy?

  2. Riqster says:

    Is there a way to refund my digital download of Stay Tuned For Danger? It didn’t work or install on my computer no matter what I did. I think it was a coding error, but I’m disappointed I can’t play it!

  3. Marianne says:

    Is there a way I could refund my digital copy of The Tomb of the Lost Queen? I meant to buy Secrets Can Kill, but I had the other one already in my cart and I meant to take that off but I took the one I wanted off and bought the wrong one. I already downloaded it but I have not yet opened it. Please let me know as soon as possible. Thanks!

  4. Russell says:

    hi i made a digital copy purchase and I’m not satisfied with the game vs the original ones I’ve purchased i would like a refund please,


  5. Megan Kinney says:

    Hello, I wanted to see if I could get a refund for the digital copy of Salem I purchased. Not only was the downloading process complicated and horrible, but the game itself is extremely glitchy and doesn’t allow me to click on things. Let me know if this is a possibility. I would like to trade it out for something else. Thank you!

  6. Susan says:

    I accidentally bought more than one copy of Nancy drew trail of the twister how can I return the extra copy

  7. Nancy Drew Fan says:

    How can we get a refund for TeeSpring orders?

    • Indy says:

      Hi Nancy Drew Fan, If you reach out to TeeSpring and tell them your order number you should be able to get a refund as long as it is within their policy guidelines.

  8. Sarah says:

    I ordered a game and realized after that it won’t work with my computer. Could I get a refund for that or is it possible?

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