April 5th, 2014
Returns and exchanges of new merchandise purchased directly from Her Interactive will be accepted within 30 days from the date on the packing slip.
- Computer software may NOT be returned if opened or unsealed and non-defective. You may exchange these items for the same item if the original is defective. New merchandise must be returned or exchanged in new condition with all original packaging and contents. To obtain a return authorization number, call Digital River at 866.585.3251. Please have your order number available. You may also request a return authorization number by looking up your order and clicking the “Request a Return” button on the invoice page. Click here to look up your order. Your packing slip contains a return address label with a printed space to write your RMA#.
- Shipping costs are non-refundable. If the reason for your return is due to Digital River error, please contact Digital River for a shipping credit.
- Digital River will issue a full credit via your method of payment for the price of any merchandise you return that meets these conditions.