Contact Support

What kind of support do you need?

Game Order, Payment or Shipping Support

Digital River Customer Service is available 24/7/365. For all questions concerning Online Store Orders (purchases, billing, refunds, shipping, download issues), please contact Digital River and have your order number available.

 

Phone

952-908-4150

866-585-3251

 

Email

herinteractive.en.cs@digitalriver.com

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Technical Support - Installation & Game Play

You may contact Her Interactive for questions regarding game installation and game play issues (excludes game play hints, tips and spoilers). On weekdays please allow at least 24 hours for an email response. Our offices are closed on weekends. When contacting Her Interactive, please include the following information:

 

• Is the game a physical disc or digital download?
• What operating system are you running (i.e. Windows 7/8/8.1/10, Mac OSX)?
• Where did you purchase your game?
• Are you getting an error message? If yes, what is the error message?

 

Email

techsupport@herinteractive.com

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Technical Support - Self-Help FAQs

Want to solve your technical support mystery on your own? Visit our Tech Support FAQs or visit our Tech Support Message Board.

Merchandise Orders (t-shirts, mugs, key chains, etc.)

Ivoke Customer Service is available for inquiries regarding purchases from the Her Interactive Merchandise Store (t-shirts, mugs, key chains, etc.). For all questions concerning Merchandise Store Orders (purchases, billing, refunds, shipping, merchandise issues), please contact Ivoke and have your order number available.

 

Email

orders@ivokenow.com

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