What kind of support do you need?
Digital River Customer Service is available 24/7/365. For all questions concerning Online Store Orders (purchases, billing, refunds, shipping, download issues), please contact Digital River and have your order number available.
You may contact Her Interactive for questions regarding game installation and game play issues (excludes game play hints, tips and spoilers). On weekdays please allow at least 24 hours for an email response. Our offices are closed on weekends. When contacting Her Interactive, please include the following information:
• Is the game a physical disc or digital download?
• What operating system are you running (i.e. Windows 7/8/8.1/10, Mac OSX)?
• Where did you purchase your game?
• Are you getting an error message? If yes, what is the error message?
Ivoke Customer Service is available for inquiries regarding purchases from the Her Interactive Merchandise Store (t-shirts, mugs, key chains, etc.). For all questions concerning Merchandise Store Orders (purchases, billing, refunds, shipping, merchandise issues), please contact Ivoke and have your order number available.