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  • I'm stuck in a game!
    ISSUE: Can't move forward in the game, looking for a hint or tip. RESOLUTION: Game hints or tips are not provided by Technical Support or over the phone. ...
  • Is my credit card and order information SECURE?
     Q. Is my order secure?  Yes, all information is encrypted using SSL (secure socket layer). Additionally, Her Interactive does not keep or store any credit card ...
  • Install does not start when I put in my disc.
    ISSUE: After placing Disc 1 into the disc drive, install does not start. CAUSE: Autoplay may be turned off or drive has trouble reading the disc. RESOLUTION: If the installation ...
  • Installation fails when I click Finish (GameuxInstallHelper error)
    ISSUE: After clicking 'Finish' when installing the game, the following error is displayed: Error #: 0x80040707 Description: DLLfunctioncallcrashedGameuxInstallHelper.CreateTaskA Setup will now terminate CAUSE: An older Windows Operating System that is ...
  • ISIS Command Box Fix
    ISSUE: Saving the game with the Isis command menu open causes it to stay on the screen. RESOLUTION: Download the patch from the attached file ...
  • ISDX Error is Displayed
    ISSUE: During installation, the following error is displayed: ISDX_ERR_BADWINDOWSVERSION-entry not found in the string table Then installation aborts, or computer hangs. CAUSE: This error message occurs because the game installer ...
  • Install does not start when I put in my disc. (HAU only)
    ISSUE: After placing Disc 1 into the disc drive, install does not start. CAUSE: Autoplay may be turned off or drive has trouble reading the disc.   RESOLUTION: If the installation ...